diff --git a/crucial-conversations.md b/crucial-conversations.md index fcd09a2..08d2fb4 100644 --- a/crucial-conversations.md +++ b/crucial-conversations.md @@ -59,7 +59,7 @@ by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler * Crucial conversations often go awry not because others dislike the content of the message, but because they believe the content suggests a malicious intent, thereby subverting safety. * Mutual Purpose is required to begin dialogue: Where others perceive that you're working toward a common outcome, and that you care about their goals, interests, and values. And vice versa. * When Mutual Purpose is at risk, we end up in debate. Other signs include defensiveness, hidden agendas, accusations, and circling back to the same topic. -* If you enter a conversation to get what you want, you will appear critical and selfish. Instead, find the Mutual Purpose: to draw someone willingly into a crucial conversation, see their point point of view. +* If you enter a conversation to get what you want, you will appear critical and selfish. Instead, find the Mutual Purpose: to draw someone willingly into a crucial conversation, see their point of view. * Mutual Respect is required to continue dialogue: If someone perceives disrespect in the conversation, it is no longer about its original purpose, but about defending dignity. * When Mutual Purpose is at risk, emotions become charged and fear turns to anger. Then people resort to name-calling, yelling, and making threats. * Recognize that we all have weaknesses; this creates a kinship and connection to others, which creates a Mutual Respect and eventually enables us to stay in dialogue with virtually anyone.