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Klarna On Site Messaging badge not rendered sometimes #7

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vdanylov opened this issue Aug 30, 2024 · 2 comments
Open

Klarna On Site Messaging badge not rendered sometimes #7

vdanylov opened this issue Aug 30, 2024 · 2 comments

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@vdanylov
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Is your feature request related to a problem? Please describe.
Hello, I'm following this documentation:
https://docs.klarna.com/conversion-boosters/on-site-messaging/integrate-on-site-messaging/on-site-messaging-for-mobile/on-site-messaging-for-android/
to integrate the On Site Messaging to my app for android, for IOS it works fine. But for android some badge is not render.
When badges is not rendered I got next error in Android Studio Logcat:

ConfigManager: Failed to apply config overrides, exception: Attempt to invoke virtual method 'com.klarna.mobile.sdk.core.io.configuration.model.config.ConfigOverrides com.klarna.mobile.sdk.core.io.configuration.model.config.ConfigOverrides.getApplicableOverrides(java.lang.String, java.lang.String, java.lang.String, java.lang.String, java.lang.String, com.klarna.mobile.sdk.core.Integration)' on a null object reference

I've tried different SDK versions (2.4.1, 2.6.19, 2.6.22), and problem is reproducible for each.

Describe the solution you'd like
How to solve this, not digging in SDK implementation

Describe alternatives you've considered
A clear and concise description of any alternative solutions or features you've considered.

Additional context
I'm using it in my react native app, through the bridge.

Thank You

@vitdanylov
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vitdanylov commented Sep 3, 2024

Had an additional debug session and found next issue in network activity:
"stack-trace": "com.klarna.mobile.sdk.core.natives.network.interceptors.SDKHttpHeaderInterceptor.intercept(SDKHttpHeaderInterceptor.kt:7)\nokhttp3.internal.http.RealInterceptorChain.proceed(RealInterceptorChain.kt:109)\nokhttp3.internal.connection.RealCall.getResponseWithInterceptorChain$okhttp(RealCall.kt:201)\nokhttp3.internal.connection.RealCall.execute(RealCall.kt:154)\ncom.klarna.mobile.sdk.core.analytics.AnalyticLogger.c(AnalyticLogger.kt:270)\ncom.klarna.mobile.sdk.core.analytics.AnalyticLogger.b(AnalyticLogger.kt:23)\ncom.klarna.mobile.sdk.core.analytics.AnalyticLogger.b(AnalyticLogger.kt:1)\ncom.klarna.mobile.sdk.core.analytics.AnalyticLogger$logEvent$1.invokeSuspend(AnalyticLogger.kt:17)\nkotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:33)\nkotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:108)\nkotlinx.coroutines.internal.LimitedDispatcher$Worker.run(LimitedDispatcher.kt:115)\nkotlinx.coroutines.scheduling.TaskImpl.run(Tasks.kt:103)\nkotlinx.coroutines.scheduling.CoroutineScheduler.runSafely(CoroutineScheduler.kt:584)\nkotlinx.coroutines.scheduling.CoroutineScheduler$Worker.executeTask(CoroutineScheduler.kt:793)\nkotlinx.coroutines.scheduling.CoroutineScheduler$Worker.runWorker(CoroutineScheduler.kt:697)\nkotlinx.coroutines.scheduling.CoroutineScheduler$Worker.run(CoroutineScheduler.kt:684)\n",
"threads": "DefaultDispatcher-worker-21", "transport": "OKHTTP3", "url": "https://eu.klarnaevt.com/v1/in-app/inappsdk-android-v2.6.19/internalError?iid\u003d1016278127\u0026sid\u003d9ccd3098-237e-4ea6-a713-2b321e677df7\u0026timestamp\u003d1725368163.720000"
not sure why its happening is there any proper way to handle this error?

@MasoudFallahpourbaee
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Thanks for reporting this issue. In order to make the investigation easier please answer the following questions:

  1. What value you set for KlarnaOSMView.environment? Are you setting it to DEMO?
  2. You mentioned that the badge SOMETIMES does not display. Are you switching between different environments like DEMO, PLAYGROUND, etc.?

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