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SupportHeroJr

Slack bot to help faciliate support discussions in the PostHog Slack workspace.

Slack API setup

  • Create a Slack app at https://api.slack.com/apps
  • On the basic information tab, you will find your signing secret, which will be our signingSecret env variable
  • On the same tab, create a app-level token that has both authorizations:read and connections:write permissions, the token that results will be our appToken env variable.
  • Go to the OAuth and permissions tab and copy the "Bot User OAuth Token", place that token under the OAuthToken env variable
  • Go to the Slash commands tab and create three commands: /disable, /enable and /sethero. Set the description for each to whatever is wanted
  • Click on Socket Mode and enable the slider next to "Enable Socket Mode"
  • Go to the Install App tab and click "Reinstall to Workspace" to add the bot to the workspace
  • Finally, go into the channel where you want the bot to function and enter /invite @Your-App-Name.

NOTE - If the bot isn't hosted, you need to run it locally using the commands below for the bot to respond.

Local Setup

  • yarn
  • ts-node index.ts

Commands

  • /disable - disables the selected user from recieving messages from the bot
  • /enable - enables the user to get messages from the bot again
  • /sethero - sets the current support hero, has 2 params, a mentioned slack member and a timezone (ex. 'America/New_York'), the timezone cannot contain spaces.