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<!doctype html>
<html lang="en">
<head>
<meta charset="utf-8">
<meta name="viewport" content="width=device-width, initial-scale=1">
<meta name="description" content="">
<meta name="author" content="jdcoffre">
<title>Resume Jean-Denis COFFRE</title>
<link href="assets/dist/css/bootstrap.min.css" rel="stylesheet">
<link href="jd.css" rel="stylesheet">
</head>
<body>
<div id="resume" class="container">
<!-- Contact informations -->
<div id="header" class="container">
<div id="contact-info" class="row p-2 rounded-top">
<div class="col-2 d-none d-sm-none d-md-none d-lg-block pt-3">
<img src="assets/img/jd.jpeg" class="rounded-pill img-thumbnail" width="150" />
</div>
<div class="col-7 p-3">
<dl>
<dd style="font-size:2rem;"><b>Jean-Denis Coffre</b></dd>
<dd style="font-size:2rem;"><b>CTO</b></dd>
<dd><a href="mailto:[email protected]" class="jd-inverted" style="font-size:.9rem"><img src="assets/img/email.png" style="width:10px"/> [email protected]</a></dd>
<dd><a href="http://fr.linkedin.com/in/jdcoffre/" class="jd-inverted" style="font-size:.9rem"><img src="assets/img/linkedin.png" style="width:10px"/> in/jdcoffre</a></dd>
</dl>
</div>
<div class="col-3 pt-3 d-none d-sm-block" style="font-size:.9rem">
<dl>
<dd>38 years old</dd>
<dd>French & Swiss</dd>
<dd>English, French</dd>
<dd>
<div class="form-check form-switch d-print-none">
<input class="form-check-input" type="checkbox" role="switch" id="darkThemeSwitch">
<label class="form-check-label" for="darkThemeSwitch">Dark theme</label>
</div>
</dd>
<dd>
<a class="link-light d-print-none" href="assets/Resume_JeanDenisCOFFRE_en.pdf"><img src="assets/img/PDF_file_icon.svg.png" style="width:18px;margin-right:0.3rem;"/>Download my resume</a>
</dd>
</dl>
</div>
</div>
</div>
<div id="content" class="border-start border-end border-bottom px-3">
<!-- Career Plan -->
<div class="row align-items-center p-3">
<div class="col-md">
<p class="text-break">
As a passionate tech professional, I have developed a robust technical background, strong management skills, and a good business vision.
I have had the opportunity to work in various types of organizations.
I thrive in team settings, finding my balance between hard work, continuous learning of new technologies, and creativity.
I always seek environments that foster innovation and teamwork.
</p>
<p class="text-break">
I am keen on bridging the gap between tech teams and users. Likewise, I believe software magic lies in the perfect blend of skilled engineering and customer feedback.
With my experience in fast-growing organizations, I strive to understand the frictions and bottlenecks within the organization and find the best ways to resolve them.
</p>
<p>
I enjoyed my experience managing team recruitment, onboarding, and training. I strongly focus on team dynamics and the importance of good team spirit.
</p>
<p>
Convinced that innovation and teamwork are the keys to success, I am looking for a new challenge where I can bring my experience to help a company grow and scale its activity.
</p>
</div>
</div>
<!--Skills -->
<div class="row justify-content-center mb-3">
<div class="col-md-10 p-3 mb-4 shadow-lg rounded jd-emphase">
<h1>Skills</h1>
<ul>
<li>Basics of many programming languages, main DevOps tools, issue investigation, root cause analysis, and collaboration with engineering teams</li>
<li>Staffing, defining objectives, creating a team dynamic based on collective intelligence, and delivery</li>
<li>Customer relationship management, technical support, incident management</li>
<li>Collaboration with business teams and the board, identifying and addressing business frictions</li>
</ul>
</div>
</div>
<div class="print-page-break"></div>
<!-- Past Experiences -->
<div class="row">
<div class="col-md">
<div class="row p-2 text-center">
<h1>Work Experience</h1>
</div>
<div class="row justify-content-center px-2 py-3">
<div class="row jd-title align-items-center">
<div class="col-md"><h2>Chief of technology officer</h2></div>
<div class="col-md"><img src="assets/img/kpitaine.png" class="img-fluid" width="80"/></div>
<div class="col-md-3 text-end jd-date">(2023 - now)</div>
</div>
<div class="row py-3">
Kpitaine offers a SaaS platform designed for the industry sector to enhance internal communication and team management.<br/>
When I met the Kpitaine team, they faced significant organizational and technical challenges. The prospect of assisting a small startup in tackling such issues presented a fascinating challenge.
</div>
<div class="row align-items-center">
<div class="col-md">
<p>
<h3>Responsibilities</h3>
<ul>
<li>Handle product roadmap</li>
<li>Technical team management</li>
<li>Scale company processes to meet the growth</li>
<li>Full stack development (Spring / Angular)</li>
</ul>
<p>
</div>
<div class="col-md">
<p>
<h3>Main achievements</h3>
<ul>
<li>Change the infrastructure and setup platform monitoring</li>
<li>Design and implement a blue/green architecture</li>
<li>With the development team, the definition of an overall clean code policy</li>
<li>Change of the pricing model</li>
<li>Implementation of a ticketing system for customer support</li>
<li>Connection of a knowledge base to the ticketing system to reduce recurring support tickets</li>
<li>Implementation of new features in collaboration with customers</li>
<li>Outsourcing part of team activity</li>
</ul>
</p>
</div>
</div>
<div class="row justify-content-center">
<div class="col-md-10 shadow-lg p-3 mb-5 rounded jd-emphase">
<h3>Impact</h3>
<ul class="icon-list ps-0">
<li class="d-flex align-items-center mb-1">Significant reduction of support incident life-time</li>
<li class="d-flex align-items-center mb-1">Reduction of the downtime of the solution</li>
<li class="d-flex align-items-center mb-1">80% of test coverage on the new code</li>
<li class="d-flex align-items-center mb-1">Reduction of open CVEs on the product</li>
<li class="d-flex align-items-center mb-1">Better income valuation of technical team time's</li>
<li class="d-flex align-items-center mb-1">Reduction of the time it takes to our customers to implement our solution in production</li>
</ul>
</div>
</div>
</div>
<div class="print-page-break"></div>
<div class="row justify-content-center p-2">
<div class="row jd-title align-items-center">
<div class="col-md"><h2>Head of Services</h2></div>
<div class="col-md"><img src="assets/img/sonar.png" class="img-fluid" width="80"/></div>
<div class="col-md-3 text-end jd-date">(2019 - 2023)</div>
</div>
<div class="row py-3">
<p>
Sonar needs to accelerate its growth. The customer service is managed by various teams, whose main challenges include scaling with increasing demand and covering the entire customer journey.<br/>
Leveraging my experience in leading the support team, I have taken on the role of Sonar Head of Services.
</p>
</div>
<div class="row align-items-center">
<div class="col-md">
<p><h3>Responsibilities</h3>
<ul>
<li>Define a consistent customer service strategy that contributes to company's vision</li>
<li>Team recruitment and people care</li>
<li>Scale team processes and improve cross-team collaboration</li>
<li>Report to the CEO and company's board</li>
</ul>
<p>
</div>
<div class="col-md">
<p><h3>Main achievements</h3>
<ul>
<li>Rework hiring and new joiners onboarding processes</li>
<li>Define SLAs and implement scalable processes</li>
<li>Improvement of services timezone coverage</li>
<li>Define complementary customer services between pre-sales, support, and consulting</li>
<li>Coordinate activities with the Marketing, Sales, and the Engineering teams</li>
</ul>
</p>
</div>
</div>
<div class="row justify-content-center">
<div class="col-md-10 shadow-lg p-3 mb-5 rounded jd-emphase">
<h3>Impact</h3>
<ul class="icon-list ps-0">
<li class="d-flex align-items-center mb-1">The Services team has been multiplied by 3 over the past 2 years</li>
<li class="d-flex align-items-center mb-1">We have reduced the time to hire from many months to a few weeks</li>
<li class="d-flex align-items-center mb-1">New joiners' onboarding duration shrank from 36 to 12 weeks</li>
<li class="d-flex align-items-center mb-1">Coverage of the European and the US timezone</li>
<li class="d-flex align-items-center mb-1">Reduce team time to answer and the time to close customer cases</li>
<li class="d-flex align-items-center mb-1">93% customer retention year over year</li>
</ul>
</div>
</div>
</div>
<div class="print-page-break"></div>
<div class="row justify-content-center p-2">
<div class="row jd-title align-items-center">
<div class="col-md-5"><h2>Support Engineer</h2></div>
<div class="col-md"><img src="assets/img/sonar.png" class="img-fluid" width="80"/></div>
<div class="col-md-3 text-end jd-date">(2014 - 2019)</div>
</div>
<div class="row py-3">
<p>
The development team and the CEO are currently handling most of Sonar's customer support. As a dedicated user, I am a strong advocate for Sonar's products and have been actively training development teams to use them.<br/>
I have since become the company's sole support engineer.
</p>
</div>
<div class="row">
<div class="col-md">
<p>
<h3>Responsibilities</h3>
<ul>
<li>Support the deployment and the use of Sonar's products</li>
<li>Limit the exposure of development teams and the CEO to customers</li>
<li>Collaboration with development teams on product fixes and features roadmap</li>
</ul>
</p>
</div>
<div class="col-md">
<h3>Main achievements</h3>
<ul>
<li>I turned email communication into a ticketing system to improve efficiency and collaboration</li>
<li>I played an active role in team recruitment as an interviewer and then as a hiring manager</li>
<li>I created a knowledge-sharing and onboarding program to bring new teammates up to speed</li>
<li>I created customer issues workflows, issues prioritization, and defined team SLAs</li>
<li>I contributed to major product features that improved our product</li>
</ul>
</div>
</div>
<div class="row justify-content-center">
<div class="col-md-10 shadow-lg p-3 mb-5 rounded jd-emphase">
<h3>Impact</h3>
<ul class="icon-list ps-0">
<li class="d-flex align-items-center mb-1">Customers support with 27 different programming languages and most mainstream DevOps platforms</li>
<li class="d-flex align-items-center mb-1">Growing the team from 1 to 7 people</li>
<li class="d-flex align-items-center mb-1">Move from a process of a few hundred email threads per year to about 4600 cases in 2019</li>
<li class="d-flex align-items-center mb-1">Creation of an onboarding process that inspired other teams in the company</li>
</ul>
</div>
</div>
</div>
<div class="print-page-break"></div>
<div class="row justify-content-center p-2">
<div class="row jd-title align-items-center">
<div class="col-md-5"><h2>DevOps Engineer</h2></div>
<div class="col-md"><img src="assets/img/axway.png" class="img-fluid" width="80"/></div>
<div class="col-md-3 text-end jd-date">(2012 - 2014)</div>
</div>
<div class="row py-3">
<div class="col-md">
<ul>
<li>Training development teams on DevOps best practices</li>
<li>Creation and management of the company's DevOps pipeline</li>
<li>Tooling development</li>
</ul>
<h3>Main achievements</h3>
<ul>
<li>Contributed to the first standardized CI pipeline of the company</li>
<li>Onboarding of several teams in Europe and the USA</li>
<li>Creation of the first OpenSource project in the company</li>
</ul>
</div>
</div>
</div>
<div class="row justify-content-center p-2">
<div class="row jd-title align-items-center">
<div class="col-md-5"><h2>Java Developer</h2></div>
<div class="col-md"><img src="assets/img/axway.png" class="img-fluid" width="80"/></div>
<div class="col-md-3 text-end jd-date">(2009 - 2012)</div>
</div>
<div class="row py-3">
<div class="col-md">
<ul>
<li>Development following an Agile methodology</li>
<li>Collaboration within an international team</li>
<li>Modular and Bus architecture</li>
</ul>
</div>
</div>
</div>
</div>
</div>
<!-- Education -->
<div class="row px-3">
<div class="col-md">
<div class="row p-2 text-center">
<h1>Education</h1>
</div>
<div class="row py-3">
<div class="col-md">
<ul>
<li>
<div class="row">
<div class="col-md-9">Master’s Degree in Engineering: software engineering and systems and organizations theory</div>
<div class="col-md-3 text-end jd-date">2006 - 2009</div>
</div>
</li>
<li>
<div class="row">
<div class="col-md-9">Preparatory classes in Physics & Mathematics</div>
<div class="col-md-3 text-end jd-date">2004 - 2006</div>
</div>
</li>
<li>
<div class="row">
<div class="col-md-9">High school diploma in Sciences</div>
<div class="col-md-3 text-end jd-date">2004</div>
</div>
</li>
</ul>
</div>
</div>
</div>
</div>
<!-- About me -->
<div class="row px-3">
<div class="col-md">
<div class="row p-2 text-center">
<h1>Personal interests and activities</h1>
</div>
<div class="row py-3">
<div class="col-md">
<ul>
<li>I am the happy secretary of my village's association</li>
<li>I like food, wine, and beer; I love cooking for my friends and my family</li>
<li>I love being connected to nature by doing long walks with my dog and gardening</li>
<li>I like doing sports in general; I used to play handball; I run, swim, and bike regularly</li>
<li>I ride a motorcycle and play the guitar from time to time</li>
</ul>
</div>
</div>
</div>
</div>
</div>
</div>
<footer class="pt-2 d-print-none">
My resume is also <a href="https://jdcoffre.github.io/index_fr">available in French</a><br/>
</footer>
<script src="jd.js"></script>
</body>
</html>