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Not the correct file when download #26

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karimbernardet opened this issue Sep 27, 2018 · 5 comments
Open

Not the correct file when download #26

karimbernardet opened this issue Sep 27, 2018 · 5 comments

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@karimbernardet
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Hi

We have deployed Humhub + OnlyOffice. We have noticed that when we modify a file using OnlyOffice, the file uploaded thru Humhub is not the modified one but the original file uploaded at the beginning. But if we edit the file (clicking on Edit), we have the correct modified file.
Is it a normal behavior ?
(humhub version 1.2.7, onlyoffice module 1.0.2)
Thanks for any tip.

Karim

@buddh4
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buddh4 commented Oct 4, 2018

The synchronization of edited documents can take some time I'am currently not sure if this is an onlyoffice configuration issue, but I've also noticed this. Do you always click the save button, if not does it synchronize after clcking this button?

@luke- luke- closed this as completed Jan 16, 2019
@karimbernardet
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karimbernardet commented Apr 24, 2019

Hi
Sorry for the late reply ...
It never synchronizes.
When I click on the Save button there is an error code -331 (modifications are saved automaticaly)
Cheers
Karim

@karimbernardet
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I see this error when clicking on the Save button

[2019-04-24 14:51:44.634] [ERROR] nodeJS - sendServerRequest error: docId = 5897486101c568e71438;url = https://xxxxxxx/onlydocuments/backend/track?key=5897486101c568e71438;data = {"key":"5837486101c568e71438","status":6,"url":"https://xxxxxxxx/cache/files/5837486101c568e71438_5601/output.docx/output.docx?md5=lUov-ORDZJsws_-47ZfIlQ==&expires=1556111205&disposition=attachment&ooname=output.docx","changesurl":"https://xxxxxxx/cache/files/5897486101c568e71438_5601/changes.zip/changes.zip?md5=I9vZMyNfvAQ_9nxYh6qOfg==&expires=1556111205&disposition=attachment&ooname=output.zip","history":{"serverVersion":"5.1.5","changes":[{"created":"2019-04-24 12:31:22","user":{"id":"70123106-06b6-4655-98d4-03eae6fd4f63","name":"Karim xxxxxx"}}]},"users":["70123106-06b6-4655-98d4-03eae6fd4f63"],"lastsave":"2019-04-24T12:33:31.095Z","forcesavetype":1}
Error: Error response: statusCode:500 ;body:
{"name":"Internal Server Error","message":"An internal server error occurred.","code":0,"status":500}
at Request._callback (/var/www/onlyoffice/documentserver/server/Common/sources/utils.js:283:18)
at Request.self.callback (/var/www/onlyoffice/documentserver/server/Common/node_modules/request/request.js:185:22)
at emitTwo (events.js:106:13)
at Request.emit (events.js:191:7)
at Request. (/var/www/onlyoffice/documentserver/server/Common/node_modules/request/request.js:1157:10)
at emitOne (events.js:96:13)
at Request.emit (events.js:188:7)
at IncomingMessage. (/var/www/onlyoffice/documentserver/server/Common/node_modules/request/request.js:1079:12)
at IncomingMessage.g (events.js:292:16)
at emitNone (events.js:91:20)
at IncomingMessage.emit (events.js:185:7)

We use https

@karimbernardet
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@buddh4 buddh4 reopened this Apr 29, 2019
@luke- luke- transferred this issue from humhub/humhub Jun 18, 2019
@dreua
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dreua commented Dec 22, 2020

I think that could be the same caching issue I reported on the new repository: ONLYOFFICE#28

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