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App randomly freezes and must be quit and reopened to get working again #2361

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raman325 opened this issue May 13, 2023 · 5 comments
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@raman325
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Device model, version and app version

Model Name: MacBook Air, M1, 2020
macOS Version: Ventura 13.3.1 (a)
App Version: 2023.4 (2023.460)
Safari Version: 16.4 (18615.1.26.110.1)

Home Assistant Core Version
2023.5.2

Describe the bug
I believe this started after the last update to 2023.4, but occasionally, the app completely locks up and I can see my Home Assistant dashboard but I can no longer interact with it.

To Reproduce
While I can't reproduce it consistently, it seems to occur when the laptop gets put to sleep and then wakes up again. In the past that has resulted in a stale/cached frontend that needed a hard refresh to get updated with the latest states. Now refresh doesn't work and the entire UI is unresponsive. The menubar up top is not, it's just what's rendered in the app that doesn't work.

Expected behavior
No freezing?

Screenshots

Hard to screenshot this

Additional context

Please let me know if there's any logging/screenshots/whatever I can provide to help

@djfanatix
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I have the same issue, I can help with find logs

@rudders
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rudders commented Jun 16, 2023

This problem happens to me whenever my Mac wakes from Sleep. Macbook Pro 14" M1 MacOS Ventura 13.5 (Beta)

@leonardmgh
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Seems like you have the same problem as i described here: home-assistant/frontend#17409

@khammo01
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I have same issue. Command R brings everything back.

@raman325
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raman325 commented Oct 9, 2023

at this point my SOP is to command R, and most of the time it doesn't work, so I shut down the app and then reopen it and everything goes back to normal. I suspect the app is not handling a disconnection to something well because this happens after I put the laptop to sleep after keeping the app open

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