Customization of the guest operating system for Ubuntu 24.04 template

[lazerbeakravage]

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Terraform

1.9.7

Terraform Provider

2.8.3, 2.9.2

VMware vSphere

8.0.3 (24262322)

Description

When trying to clone a Ubuntu 24.04.1 template built in packer v1.11.2, I receive the error "Error: error sending customization spec: Customization of the guest operating system is not supported due to the given reason: ".

When I remove the customize block, it the vm deploys successfully. I have tried v2.8.3 and 2.9.2 of the provider

Template details:
GuestId : ubuntu64Guest
HardwareVersion : vmx-19

Affected Resources or Data Sources

resource "vsphere_virtual_machine"

Terraform Configuration

  clone {
    template_uuid = data.vsphere_virtual_machine.template.id
    customize {
      network_interface {}
      linux_options {
        host_name = "testvm"
        domain    = var.vm_domain
      }
    }
  }

Debug Output

2024-10-04T11:07:20.116-0400 [INFO]  provider.terraform-provider-vsphere_v2.9.2_x5: 2024/10/04 11:07:20 [DEBUG] applyDeviceChange: Device list after changes: ide-200,ide-201,ps2-300,pci-100,sio-400,keyboard-600,pointing-700,video-500,vmci-12000,pvscsi-1000,ahci-15000,disk-1000-0,et
hernet--7: timestamp=2024-10-04T11:07:20.114-0400
2024-10-04T11:07:20.116-0400 [INFO]  provider.terraform-provider-vsphere_v2.9.2_x5: 2024/10/04 11:07:20 [DEBUG] CdromPostCloneOperation: Post-clone final resource list:: timestamp=2024-10-04T11:07:20.114-0400
2024-10-04T11:07:20.116-0400 [INFO]  provider.terraform-provider-vsphere_v2.9.2_x5: 2024/10/04 11:07:20 [DEBUG] CdromPostCloneOperation: Device list at end of operation: ide-200,ide-201,ps2-300,pci-100,sio-400,keyboard-600,pointing-700,video-500,vmci-12000,pvscsi-1000,ahci-15000,di
sk-1000-0,ethernet--7: timestamp=2024-10-04T11:07:20.114-0400
2024-10-04T11:07:20.116-0400 [INFO]  provider.terraform-provider-vsphere_v2.9.2_x5: 2024/10/04 11:07:20 [DEBUG] CdromPostCloneOperation: Device config operations from post-clone: (remove: *types.VirtualCdrom at key 16000): timestamp=2024-10-04T11:07:20.114-0400
2024-10-04T11:07:20.116-0400 [INFO]  provider.terraform-provider-vsphere_v2.9.2_x5: 2024/10/04 11:07:20 [DEBUG] CdromPostCloneOperation: Operation complete, returning updated spec: timestamp=2024-10-04T11:07:20.114-0400
2024-10-04T11:07:20.116-0400 [INFO]  provider.terraform-provider-vsphere_v2.9.2_x5: 2024/10/04 11:07:20 [DEBUG] vsphere_virtual_machine (ID = 423a7a04-f14c-ec65-fdb0-ab560f9ab4d8): Final device list: ide-200,ide-201,ps2-300,pci-100,sio-400,keyboard-600,pointing-700,video-500,vmci-1
2000,pvscsi-1000,ahci-15000,disk-1000-0,ethernet--7: timestamp=2024-10-04T11:07:20.115-0400
2024-10-04T11:07:20.116-0400 [INFO]  provider.terraform-provider-vsphere_v2.9.2_x5: 2024/10/04 11:07:20 [DEBUG] vsphere_virtual_machine (ID = 423a7a04-f14c-ec65-fdb0-ab560f9ab4d8): Final device change cfgSpec: (edit: *types.VirtualDisk at key 2000),(add: *types.VirtualVmxnet3 at ke
y -201),(remove: *types.VirtualVmxnet3 at key 4000),(remove: *types.VirtualCdrom at key 16000): timestamp=2024-10-04T11:07:20.115-0400
2024-10-04T11:07:20.117-0400 [INFO]  provider.terraform-provider-vsphere_v2.9.2_x5: 2024/10/04 11:07:20 [DEBUG] Reconfiguring virtual machine "/Datacenter/vm/testvm": timestamp=2024-10-04T11:07:20.115-0400
2024-10-04T11:07:20.617-0400 [INFO]  provider.terraform-provider-vsphere_v2.9.2_x5: 2024/10/04 11:07:20 [DEBUG] Fetching properties for VM "/Datacenter/vm/testvm": timestamp=2024-10-04T11:07:20.617-0400
2024-10-04T11:07:20.629-0400 [INFO]  provider.terraform-provider-vsphere_v2.9.2_x5: 2024/10/04 11:07:20 [DEBUG] Fetching properties for VM "/Datacenter/vm/testvm": timestamp=2024-10-04T11:07:20.629-0400
2024-10-04T11:07:20.640-0400 [INFO]  provider.terraform-provider-vsphere_v2.9.2_x5: 2024/10/04 11:07:20 [DEBUG] Fetching configuration options for VM "/Datacenter/vm/testvm": timestamp=2024-10-04T11:07:20.639-0400
vsphere_virtual_machine.vm["testvm"]: Still creating... [10s elapsed]
2024-10-04T11:07:20.765-0400 [INFO]  provider.terraform-provider-vsphere_v2.9.2_x5: 2024/10/04 11:07:20 [DEBUG] Found current hardware version: 19: timestamp=2024-10-04T11:07:20.765-0400
2024-10-04T11:07:20.766-0400 [INFO]  provider.terraform-provider-vsphere_v2.9.2_x5: 2024/10/04 11:07:20 [DEBUG] Looking for OS family for guest ID "ubuntu64Guest": timestamp=2024-10-04T11:07:20.765-0400
2024-10-04T11:07:20.843-0400 [INFO]  provider.terraform-provider-vsphere_v2.9.2_x5: 2024/10/04 11:07:20 [DEBUG] OSFamily: family for "ubuntu64Guest" is "linuxGuest": timestamp=2024-10-04T11:07:20.843-0400
2024-10-04T11:07:20.844-0400 [INFO]  provider.terraform-provider-vsphere_v2.9.2_x5: 2024/10/04 11:07:20 [DEBUG] Sending customization spec to virtual machine "/Datacenter/vm/testvm": timestamp=2024-10-04T11:07:20.844-0400
2024-10-04T11:07:20.886-0400 [INFO]  provider.terraform-provider-vsphere_v2.9.2_x5: 2024/10/04 11:07:20 [DEBUG] vsphere_virtual_machine (ID = 423a7a04-f14c-ec65-fdb0-ab560f9ab4d8): Performing delete: timestamp=2024-10-04T11:07:20.886-0400
2024-10-04T11:07:20.886-0400 [INFO]  provider.terraform-provider-vsphere_v2.9.2_x5: 2024/10/04 11:07:20 [DEBUG] Locating virtual machine with UUID "423a7a04-f14c-ec65-fdb0-ab560f9ab4d8": timestamp=2024-10-04T11:07:20.886-0400
2024-10-04T11:07:20.887-0400 [INFO]  provider.terraform-provider-vsphere_v2.9.2_x5: 2024/10/04 11:07:20 [DEBUG] Using SearchIndex to look up UUID "423a7a04-f14c-ec65-fdb0-ab560f9ab4d8": timestamp=2024-10-04T11:07:20.886-0400
2024-10-04T11:07:20.908-0400 [INFO]  provider.terraform-provider-vsphere_v2.9.2_x5: 2024/10/04 11:07:20 [DEBUG] VM "/Datacenter/vm/testvm" found for UUID "423a7a04-f14c-ec65-fdb0-ab560f9ab4d8": timestamp=2024-10-04T11:07:20.908-0400
2024-10-04T11:07:20.909-0400 [INFO]  provider.terraform-provider-vsphere_v2.9.2_x5: 2024/10/04 11:07:20 [DEBUG] Fetching properties for VM "/Datacenter/vm/testvm": timestamp=2024-10-04T11:07:20.908-0400
2024-10-04T11:07:20.922-0400 [INFO]  provider.terraform-provider-vsphere_v2.9.2_x5: 2024/10/04 11:07:20 [DEBUG] DiskDestroyOperation: Beginning destroy: timestamp=2024-10-04T11:07:20.921-0400
2024-10-04T11:07:20.922-0400 [INFO]  provider.terraform-provider-vsphere_v2.9.2_x5: 2024/10/04 11:07:20 [DEBUG] DiskDestroyOperation: Detaching devices with keep_on_remove enabled: timestamp=2024-10-04T11:07:20.922-0400
2024-10-04T11:07:20.922-0400 [INFO]  provider.terraform-provider-vsphere_v2.9.2_x5: 2024/10/04 11:07:20 [DEBUG] DiskDestroyOperation: Device config operations from destroy:: timestamp=2024-10-04T11:07:20.922-0400
2024-10-04T11:07:20.922-0400 [INFO]  provider.terraform-provider-vsphere_v2.9.2_x5: 2024/10/04 11:07:20 [DEBUG] Deleting virtual machine "/Datacenter/vm/testvm": timestamp=2024-10-04T11:07:20.922-0400
2024-10-04T11:07:21.069-0400 [INFO]  provider.terraform-provider-vsphere_v2.9.2_x5: 2024/10/04 11:07:21 [DEBUG] vsphere_virtual_machine (ID = <new resource>): Delete complete: timestamp=2024-10-04T11:07:21.068-0400
2024-10-04T11:07:21.069-0400 [ERROR] provider.terraform-provider-vsphere_v2.9.2_x5: Response contains error diagnostic: diagnostic_summary="error sending customization spec: Customization of the guest operating system is not supported due to the given reason: " tf_req_id=e6fb388f-c
96f-d30a-9938-1b0923534e11 tf_rpc=ApplyResourceChange @caller=github.com/hashicorp/[email protected]/tfprotov5/internal/diag/diagnostics.go:58 @module=sdk.proto diagnostic_detail="" diagnostic_severity=ERROR tf_proto_version=5.6 tf_provider_addr=provider tf_resource_type=
vsphere_virtual_machine timestamp=2024-10-04T11:07:21.069-0400
2024-10-04T11:07:21.108-0400 [DEBUG] State storage *statemgr.Filesystem declined to persist a state snapshot
2024-10-04T11:07:21.108-0400 [ERROR] vertex "vsphere_virtual_machine.vm[\"testvm\"]" error: error sending customization spec: Customization of the guest operating system is not supported due to the given reason:
╷
│ Error: error sending customization spec: Customization of the guest operating system is not supported due to the given reason: 
│
│   with vsphere_virtual_machine.vm["testvm"],
│   on main.tf line 43, in resource "vsphere_virtual_machine" "vm":
│   43: resource "vsphere_virtual_machine" "vm" {
│
╵
2024-10-04T11:07:21.121-0400 [DEBUG] provider.stdio: received EOF, stopping recv loop: err="rpc error: code = Unavailable desc = error reading from server: EOF"
2024-10-04T11:07:21.127-0400 [INFO]  provider: plugin process exited: plugin=.terraform/providers/registry.terraform.io/hashicorp/vsphere/2.9.2/linux_amd64/terraform-provider-vsphere_v2.9.2_x5 id=96977
2024-10-04T11:07:21.127-0400 [DEBUG] provider: plugin exited

Panic Output

No response

Expected Behavior

The vm should deploy successfully

Actual Behavior

The vm gets clone but then immediately exits with an error
Error: error sending customization spec: Customization of the guest operating system is not supported due to the given reason:

Steps to Reproduce

• Create a Ubuntu 24.04.1 template in packer
• Apply the terraform code.

Environment Details

No response

Screenshots

No response

References

No response

[github-actions]

Hello, lazerbeakravage! 🖐

Thank you for submitting an issue for this provider. The issue will now enter into the issue lifecycle.

If you want to contribute to this project, please review the contributing guidelines and information on submitting pull requests.

[tenthirtyam]

Is cloud-init disabled in the image you created? If not, you need to customize with cloud-init.

[lazerbeakravage]

I converted the template to a vm and yes, it is disabled.

admin@testvm:~$ sudo cloud-init status
status: disabled

[tenthirtyam]

What's the error in the Task seen in vSphere?

[lazerbeakravage]

Task Name
 Customize virtual machine guest OS
Status

Customization of the guest operating system is not supported due to the given reason:
Tools is not installed in the GuestOS. Please install the latest version of open-vm-tools or VMware Tools to enable GuestCustomization.

Initiator
 [email protected]
Target
 testvm Navigates to Virtual machine
Server
 vsphere.domain.local Navigates to vCenter server
Error stack:
 Tools is not installed in the GuestOS. Please install the latest version of open-vm-tools or VMware Tools to enable GuestCustomization.
Related events:
Date Time	Description
10/04/2024, 11:07:20 AM	Task: Customize virtual machine guest OS

open-vm-tools is installed and enabled

admin@testvm:~$ sudo systemctl status open-vm-tools
● open-vm-tools.service - Service for virtual machines hosted on VMware
     Loaded: loaded (/usr/lib/systemd/system/open-vm-tools.service; enabled; preset: enabled)
     Active: active (running) since Fri 2024-10-04 16:04:08 EDT; 57s ago
       Docs: http://open-vm-tools.sourceforge.net/about.php
   Main PID: 746 (vmtoolsd)
      Tasks: 4 (limit: 2218)
     Memory: 5.7M (peak: 7.9M)
        CPU: 526ms
     CGroup: /system.slice/open-vm-tools.service
             └─746 /usr/bin/vmtoolsd

Oct 04 16:04:08 ubuntu-packer systemd[1]: Started open-vm-tools.service - Service for virtual machines hosted on VMware.

[lazerbeakravage]

Found this and it allowed me to customize my ubuntu template

On further Investigation I found that open-vm-tools does not work until the VM is powered on atleast once.

[github-actions]

I'm going to lock this issue because it has been closed for 30 days ⏳. This helps our maintainers find and focus on the active issues. If you have found a problem that seems similar to this, please open a new issue and complete the issue template so we can capture all the details necessary to investigate further.