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Credit: unknown
| Level 1 Unpredictable |
Level 2 Enlightened |
Level 3 Focused |
Level 4 Structured |
Level 5 Optimized |
|
|---|---|---|---|---|---|
| People |
No investment or resources Inconsistent behaviors and outcomes Poor communications and lack of trust |
Beginning to assess and analyze behaviors and conflicts. |
Development of plans for teams and individuals, for performance and improvement |
Building trust among team members Conflict resolution strategies |
Alignment: executive and employee buy-in Accountability Vetting new opportunities and new ways of thinking or creativity |
| Process |
Lack of process Dysfunction among teams-- impacting operational results |
Beginning to document gaps, priorities, and opportunities for improvement |
Defined goals and objectives Programs offered for team and individual improvement-- ad hoc Implement team charters |
Defined team norms and expectations Leadership development in place specific to managing team |
Strategic plan in place Investment of time and resources |
| Systems |
No tools and technologies |
Lack of tools and technologies |
Some supporting tools and technologies Some reporting and metrics |
Supporting tools and technologies Advanced reporting and metrics |
Enterprise-wide supporting tools and technologies Measurable results |
| Outcomes |
None |
Starting to communicate and get executive buy-in |
Improve communication-- more frequent meetings and check-ins Increased knowledge sharing Improved communication style based on awareness of personality types |
Behavior modification based on awareness of different personality types Improved company culture Improved employee engagement Adding business value |
Governance in place Leadership capabilties Operational excellence Improved performance Business impact |