bring our Mandrill reputation back up

[chadwhitacre]

We slipped from "Excellent" to "Good" at #318 (comment).

[chadwhitacre]

An account's reputation can be Poor, Good, or Excellent.

https://mandrill.zendesk.com/hc/en-us/articles/206274698-About-Reputation-and-Hourly-Quota

[chadwhitacre]

Ick! We're spammy! 😞

[chadwhitacre]

"Reputation Context"
Details about reputation calculations and tips for improving your reputation and hourly quota

"High Spam Complaint Rate"

[chadwhitacre]

In general, industry standards recommend a complaint rate under .1%.

[chadwhitacre]

Interesting that the spam complaint rate isn't included in the weekly email summaries, which explains why it's gotten so bad without us noticing. :-/

[chadwhitacre]

Wait, sorry ... that's probably the "Complaint rate."

[clone1018]

Our companies (not gratipay) Mandrill rep has hovered at good since day one. And we use it purely for transactional receipts, no advertising emails.

[clone1018]

[chadwhitacre]

!m @clone1018

I want to be excellent, though! :-/

[clone1018]

Yeah, we really want to hit it too. Wanted to share my stats so hopefully we can figure this sneaky algorithm out :P

[chadwhitacre]

Thank you for sharing! :-)

[chadwhitacre]

Your spam rate is 0.08: under their 0.1 recommendation, and still in the bottom quintile!

[chadwhitacre]

We're back to Excellent the past two weeks. 🤷

#389 (comment)
#395 (comment)