diff --git a/www/appendices/channels.spt b/www/appendices/channels.spt
index 14228b4..33f0ccc 100644
--- a/www/appendices/channels.spt
+++ b/www/appendices/channels.spt
@@ -2,10 +2,11 @@ nav_title = 'Communication Channels'
 [---]
 [---] text/html via markdown
 
-As an [open company](/big-picture/welcome), practically all of our internal
+As an [open company](/big-picture/welcome), most of our internal
 communication happens on channels with open registration and public logging.
-This page lists the places that we consider to be internal Gratipay channels.
-You're welcome to join us! When you're in a Gratipay space, we expect you to
+The exceptions are legal, safety, security, and support matters. This page
+lists the places that we consider to be internal Gratipay channels. You're
+welcome to join us! When you're in a Gratipay space, we expect you to
 [behave well](/howto/behave-well).
 
 If you would rather communicate with us privately, please send email to