diff --git a/www/howto/behave-well.spt b/www/howto/behave-well.spt index 9c37088..0a3f6c7 100644 --- a/www/howto/behave-well.spt +++ b/www/howto/behave-well.spt @@ -62,9 +62,9 @@ differing views constructively. Practice *why* someone is saying what they're saying, and look for common ground. -## Handling Violations +## Dealing With Bad Behavior -When people do not behave well, we [handle conflict](./handle-conflict). +When people do not behave well, we [deal with it](./deal-with-bad-behavior). ---- diff --git a/www/howto/deal-with-bad-behavior.spt b/www/howto/deal-with-bad-behavior.spt new file mode 100644 index 0000000..76234f5 --- /dev/null +++ b/www/howto/deal-with-bad-behavior.spt @@ -0,0 +1,48 @@ +nav_title = 'Deal With Bad Behavior' +[---] +[---] text/html via markdown + + + +When people building Gittip do not [behave well](./behave-well), we deal with +it swiftly and safely. Our primary goal is to ensure the safety of those who +are wronged by the bad behavior of others. Our secondary goal is to facilitate +behavior change and reconciliation where possible. + + +## Level 0: Communicate Directly + +We try to empower people to deal with their own resentment and guilt, and +direct communication of these negative feelings in public channels is a normal +part of Gittip culture. + +If you are hurt by or frustrated at someone for whatever reason, you may tell +them so by addressing them directly in front of others. Be direct but +respectful. Focus on your feelings in response to specific behaviors. Avoid +shouting, cussing, ridicule, etc. + +Conversely, if you wrong someone and realize it on your own, you may directly +and publicly apologize, and ask what you can do to make it up to the person. + + +## Level 1: See Something? Say Something! + +If you observe bad behavior, speak up. + + +## Level 2: Involve Gittip's Conflict Team + +Our primary concern is your safety, and if *for any reason* you're not +comfortable communicating directly with someone about their bad behavior, you +should report the incident to [conflict@gittip.com](mailto:conflict@gittip.com) +to involve Gittip's conflict team. We will handle the incident [swiftly and +safely](https://adainitiative.org/2014/07/handling-harassment-incidents-swiftly-and-safely/). + + +## Level 3: Involve Law Enforcement + +If you believe you or someone else is in physical danger in a Gittip space, +please notify law enforcement. If you are unsure what law enforcement agency is +appropriate, contact [conflict@gittip.com](mailto:conflict@gittip.com) or +on-site event staff, and we will help you. diff --git a/www/howto/handle-conflict.spt b/www/howto/handle-conflict.spt deleted file mode 100644 index ff68421..0000000 --- a/www/howto/handle-conflict.spt +++ /dev/null @@ -1,4 +0,0 @@ -nav_title = 'Handle Conflict' -[---] -request.redirect('./resolve-conflict') -[---] text/html via markdown diff --git a/www/howto/index.spt b/www/howto/index.spt index 72bb552..07b03aa 100644 --- a/www/howto/index.spt +++ b/www/howto/index.spt @@ -3,10 +3,6 @@ import os nav_title = 'How To' nav_children = [ name.rsplit('.', 1)[0] for name in os.listdir('howto') if name not in ('.', '..', 'index.spt')] - -# remove redirect(s) -nav_children.remove('handle-conflict') - nav_children.sort() [---] [---] text/html diff --git a/www/howto/resolve-conflict.spt b/www/howto/resolve-conflict.spt deleted file mode 100644 index 0497292..0000000 --- a/www/howto/resolve-conflict.spt +++ /dev/null @@ -1,191 +0,0 @@ -nav_title = 'Resolve Conflict' -[---] -[---] text/html via markdown - - - -When people building Gittip do not [behave well](./behave-well), it leads to -conflict. In handling conflict, our goal is repentance and forgiveness, leading -to reconciliation between the wrongdoer and the one wronged, resolution of -their respective guilt and resentment, and an even deeper unity within our -community than we enjoyed before. - - -## Level 0: Communicate Directly - -**Your resentment is your responsibility.** If someone does something wrong to -you personally, tell them so directly. Here's a short script you can use: - -
-
WRONGED
-
Hey, Wrongdoer! I'm frustrated at you because you stole my - breakfast. Why am I frustrated at you?
- -
WRONGDOER
-
You're frustrated at me because I stole your breakfast. Am I - hearing you right?
- -
WRONGED
-
Yes. Stealing each other's breakfast isn't something we do in - the Gittip community, because that's not kind and we try to be kind to each - other here. Does that make sense?
- -
WRONGDOER
-
Yes. I'm sorry for stealing your breakfast. Do you forgive me?
- -
WRONGED
-
Yes.
- -
WRONGDOER
-
Thank you. What can I do to make it up to you?
- -
WRONGED
-
Buy me lunch?
- -
WRONGDOER
-
Deal!
- -
WRONGED and WRONGDOER high-five and head to lunch.
- -
- -**Your guilt is your responsibility.** If you wrong someone and realize it on -your own, apologize: - -
-
WRONGDOER
-
Hey Wronged, I stole your breakfast and that was wrong. - I'm sorry for stealing your breakfast. Do you forgive me?
- -
WRONGED
-
Thanks for apologizing! Yes, I forgive you.
- -
WRONGDOER
-
Thank you. What can I do to make it up to you?
- -
WRONGED
-
Buy me lunch?
- -
WRONGED
-
Deal!
- -
Wronged and Wrongdoer high-five and head to lunch.
-
- - -## Level 1: See Something? Say Something! - -**Community guidelines are everyone's responsibility**. If you observe -harassment against someone, speak up: - -
-
WRONGDOER
-
Hey Wronged, you're dumb!
- -
YOU
- -
Whoa! Wrongdoer, it looks like you're harassing - Wronged. That's not okay. We want to be kind to each other here. You should - stop and apologize!
- -
WRONGDOER
-
I'm sorry, but ...
- -
YOU
-
No buts! If you're not ready to apologize right now, - you should take a break for a bit and go offline.
- -
Time passes. Perhaps YOU educate WRONGDOER, publicly or privately.
- -
WRONGDOER
-
Hey Wronged, I was a jerk. Sorry for calling you - dumb. Do you forgive me?
- -
WRONGED
-
Yeah, I was frustrated when you called me dumb. - Thanks for apologizing. I forgive you.
- -
WRONGDOER
-
Thanks. What can I do to make it up to you?
- -
WRONGED
-
Wanna help me with this thing?
- -
WRONGDOER
-
Sure!
- -
WRONGED and WRONGDOER high-five and work on the thing.
- -
- -And if you observe bad [behavior](./behave-well) that isn't directed at anyone -in particular, speak up: - -
-
WRONGDOER
-
Hey everyone, check out my big dongle.
- -
YOU
-
You just made a sexist joke, my friend! We don't do that around - here, because it's not kind, especially to the women among us. We want to be kind! Make - sense?
- -
WRONGDOER
-
I'm sorry, but ...
- -
YOU
-
No buts! If you're not ready to apologize right now, you should take - a break for a bit and go offline.
- -
Time passes. Perhaps YOU educate WRONGDOER, publicly or privately.
- -
WRONGDOER
-
Hey you! You're right, I was a jerk. Sorry for making a sexist - joke, everyone. Do you forgive me?
- -
EVERYONE
-
Yes, we forgive you!
- -
YOU
-
Thanks for apologizing! Now didn't you have a pull - request waiting for review?
- -
WRONGDOER
-
Yes!
- -
YOU and WRONGDOER high-five and work on the pull request.
-
- - -## Level 2: Involve Gittip's Conflict Team - -Sometimes you won't be able to resolve a conflict by communicating directly -with the person who wronged you, or you won't feel comfortable directly -approaching the person who wronged you without someone else present. Sometimes -no-one else from the community will step forward to help you. In that case, -contact [conflict@gittip.com](mailto:conflict@gittip.com) to involve Gittip's -conflict team. - -Gittip's conflict team will mediate a conversation between you and the person -who wronged you. We are here to help and to ensure your safety, but ultimately -you are still responsible for dealing with your own resentment by communicating -directly with the person who wronged you. By working through the process of -repentance and forgiveness together with the person who wronged you, you help -them to become a better person, and you make the Gittip community as a whole -stronger. - -If a person in the wrong is stubbornly unrepentant or a repeat offender, -Gittip's conflict team will take action to exclude the wrongdoer from the -community building Gittip, by removing their access to online channels and/or -physical spaces. If in the future the person repents, they may be allowed back -into the community. This will be on a limited basis at first while they earn -back trust. - - -## Level 3: Involve Law Enforcement - -If you believe you or someone else is in physical danger in a Gittip space, -please notify law enforcement. If you are unsure what law enforcement agency is -appropriate, contact [conflict@gittip.com](mailto:conflict@gittip.com) or -on-site event staff, and we will help you.