User Feedback Survey

[ethangj]

I'd like to get a user feedback survey distributed to as many active recipients and contributors as we can.

There's not a lot of research I've seen compiled to help inform future marketing campaigns and content production, so a simple lightweight survey seems like a good way to start that process.

I've put together a draft here: https://ethangj.wufoo.com/forms/gittip-user-feedback-survey/

I'm wondering what else everyone would like to see on this, and how we would best go about distributing it.

[seanlinsley]

Quick note: the correct capitalization is Gittip, not GitTip. In general this sounds like something we should do.

[ethangj]

Oops, corrected.

[dsernst]

Cool. Still spelled "GitTip" on Thank You page.

Plans to publish the results?

On Friday, August 8, 2014, Ethan [email protected] wrote:

Oops, corrected.

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[chadwhitacre]

@dsernst Haven't gotten that far yet. Revising the survey in IRC.

[ethangj]

I'll be out all week mostly without technology, feel free to begin distribution Monday @whit537 -

All modifications made based on our conversations Friday,

As far as results, I will export all and post here once I'm back with a computer. Any changes we want to make before distribution I can make today or in a week when I return.

[chadwhitacre]

@ethangj Okay, thanks for the heads up. I was thinking (but didn't mention it in IRC the other day) that we should run this under a Gittip account instead of your personal Wufoo so we're on http://gittip.wufoo.com/. Better for trustworthiness, no? I made a Wufoo account for Gittip and I can look at running it through there. Happy to share the password with you when we connect again. Does that sound okay?

[ethangj]

That is a good idea, if I can get access to the account I'll rebuild the survey over there. @whit537

[chadwhitacre]

What's your personal email? I'll mail you the password.

[ethangj]

[email protected]

[chadwhitacre]

Cool, thanks. I just tried giving you the password using LastPass's "share" feature. Let me know if that fails. :-)

[dsernst]

Had more thoughts on this, including a different way to approach — one
focused question at a time — & a few more relevant questions. Notes here:
http://simp.ly/publish/jnDxCM

Also not sure if this is welcome now but http://www.typeform.com/ is my
go-to form builder: really beautiful surveying, easy to use, responsive
across devices.

On Sunday, August 10, 2014, Ethan [email protected] wrote:

That is a good idea, if I can get access to the account I'll rebuild the
survey over there. @whit537 https://github.com/whit537

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[ethangj]

Do we want to pause until I return after next week to consider the feedback @dsernst @whit537 - a lot of this makes sense, have some questions though - or release this one as is on the Gittip account and build towards a second, better survey to follow?

Also how do we initiate the process for opt-in email list on the homepage and as part of account signup?

[ethangj]

@whit537 Got the password but doesn't seem to be working, copying and pasting from LastPass.

[chadwhitacre]

I think we should proceed with this as we have it just to get our feet wet. Typeform looks great and I like the planning for regular, ongoing customer surveying/interaction. Since that plan depends on user emails I think we shouldn't block on that. Let's get something out there and then we have a baseline to compare to. Eh?

[chadwhitacre]

@ethangj Try the password again? I think I fixed a configuration problem.

[dsernst]

Agree

On Sunday, August 10, 2014, Chad Whitacre [email protected] wrote:

I think we should proceed with this as we have it just to get our feet
wet. Typeform looks great and I like the planning for regular, ongoing
customer surveying/interaction. Since that plan depends on user emails I
think we shouldn't block on that. Let's get something out there and
then we have a baseline to compare to. Eh?

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[ethangj]

Got it - form built out here: https://gittip.wufoo.com/forms/gittip-user-feedback-survey/

[chadwhitacre]

Awesome! Thanks @ethangj @dsernst. I'll launch this on Monday afternoon via Twitter. We decided not to send this out via email since we don't have opt-in, correct?

[ethangj]

Correct. But let me know how we can kick off resolving that issue going forward.

[seanlinsley]

Related: ATUnit recently pushed a user feedback survey: https://atunitcat.wufoo.com/forms/funding-needs-survey

I don't know if they'll be posting the results publicly.

[chadwhitacre]

@ethangj Advocate for #2312 and then we can talk about the UI needs around opt-in.

[chadwhitacre]

Thanks for the heads-up, @seanlinsley. :-)

[chadwhitacre]

https://twitter.com/whit537/status/498909904342884352

[chadwhitacre]

https://twitter.com/Gittip/status/499219770215235584

[chadwhitacre]

(This should really be in the Building Gittip repo, btw, for future reference. :-) )

[chadwhitacre]

https://twitter.com/Gittip/status/499550726721638400

[ethangj]

Very small result. Can we continue to push and perhaps have some of the leadership directly outreach to further encourage responses?

https://www.dropbox.com/s/4mhmm8o97lo9yrx/Gittip%20User%20Feedback%20Survey.csv

[chadwhitacre]

@ethangj Yeah, I dunno. If people aren't jumping to respond then I'm inclined to take it as a sign that we're not interesting. What do we achieve by pushing on people who apparently aren't interested in us right now? :-(

[ethangj]

Maybe refocus on three priorities:

• Weekly social calls ton sign up for the email list (Opt in, link to mailchimp)
• Fast track homepage email signup inclusion
• Fast track email opt in as part of onboarding

?

[chadwhitacre]

Here's the data using GitHub's CSV browser:

https://github.com/gittip/research/blob/93b63466ebaebe9817e750c8be0cbc98dd32e270/Gittip%20User%20Feedback%20Survey.csv

I've tweeted about it, pointing back here for discussion.

[seanlinsley]

There were IP addresses in that file, and there's no need to have a separate repo. I removed the IPs, and moved it to building.gittip

[chadwhitacre]

Thanks @seanlinsley.

[chadwhitacre]

@oakes and @seanlinsley point out that we should advertise this kind of thing on the website in the future.

[ethangj]

What's the process for that @whit537?

Also how do I go about opening a discussion on a weekly "Sign Up For The Email List" campaign as well as including an opt in list on the site?

[chadwhitacre]

@ethangj No good process right now. Would take some coding to do.

If we don't already have tickets for a "sign up for the email list" campaign and opt in lists then go ahead and start them.

[chadwhitacre]

@ethangj What can we do with the data we do have? What did we learn?

[ethangj]

I would say the primary thing we learned with so little data is that we need better mechanisms in place to capture data. :)

[chadwhitacre]

So ... case closed?

[chadwhitacre]

!m @ethangj We did something! :-)