Error adding credit card: "There was a fairly drastic error with your request."

[bruceadams]

@bitnapper reports (in an email to [email protected])

[w]hen I try adding my credit card I get the following message:

So sorry!!
There was a fairly drastic error with your request.

So what is the ?fairly drastic error?? My details ar ?fairly? correct? checked 'em twice. So whats the problem?

My account name is Ogmios.

[chadwhitacre]

That means there was a non-200 response from an ajax request that we weren't otherwise expecting. In the context of connecting a credit card, the most likely explanation is that we got a failure from the Balanced API.

@bitnapper Any chance you could try again? If it was a Balanced API failure I would expect it to have been intermittent.

[chadwhitacre]

More context from the support ticket:

I figured out that the problem only exists in firefox. I could add the credit card information using safari. Plenty things dont work in firefox. I couldn't add BitCoin-address, join communities or add credit card information – all that is fine in safari.

And @bruceadams:

Fascinating. I use Firefox all the time (the prerelease version that they call Aurora and I'm on Linux). What version of Firefox? Do you have any security plugins enabled in Firefox? I know that Gittip gets into a bunch of trouble with the Ghostery plugin.

[chadwhitacre]

@bitnapper Is it possible you have Ghostery or another browser plugin installed? Ghostery is known to interfere with our credit card form.

[Changaco]

Since there is no recent evidence of this error let's assume that it's been fixed.