"This account cannot be used to perform the installation" - M1 + Standard user + Jamf self service #195
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This has to do with Secure Tokens and Bootstrap Tokens on M1 computers. A Secure Token user (or Volume Owner) is required to use the https://support.apple.com/guide/deployment/use-secure-and-bootstrap-tokens-dep24dbdcf9e/web Also, look into JAMF escrowing the bootstrap token. https://docs.jamf.com/technical-articles/Manually_Leveraging_Apples_Bootstrap_Token_Functionality.html What I do is make two Extension Attributes that check if the user has a Secure Token and if the Bootstrap Token is Escrowed in JAMF. There's a flowchart here that I think would also be helpful - https://travellingtechguy.blog/filevault-securetoken-and-bootstrap-in-macos-11-0-1-big-sur/ |
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Trying to use erase-install via jamf self service on and M1 mac with STANDARD user privileges. Upon clicking it in self service I get a popup with "This account cannot be used to perform the installation" Here is the log from erase-install.
Result of command:
[erase-install] v25.0 script execution started: Wed Feb 2 18:50:51 EST 2022
[erase-install] Caffeinating this script (pid=4908)
[check_free_space] OK - 435 GB free/purgeable disk space detected
[erase-install] Looking for existing installer app or pkg
[find_existing_installer] No valid installer found.
Unable to find the user record
[get_user_details] usersaccountnamehere account cannot be found!
button returned:OK
[erase-install] 'caffeinate' ended
/Library/Management/erase-install/erase-install.sh: line 945: 4920 Terminated: 15 /usr/bin/caffeinate -dimsu -w $pid
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