New shipment rates confusing

[SerdarSanri]

Hi we have implemented sdk in our node application. Everything works just fine. we do api requests to create shipment and return response object with rates etc. What I can not understand is, rate list returned from shipment.create has duplicate items with different prices. I went through each and every property but didn't see anything out of ordinary. What might be the case?

{
  "addressFrom": {
    "name": "xxx",
    "street1": "123 example",
    "street2": "Suite A",
    "city": "Example",
    "state": "FL",
    "zip": "33333",
    "country": "US",
    "phone": "xxx-xxx-xxxx"
  },
  "addressTo": {
    "street1": "6501 Magic Way",
    "city": "Orlando",
    "state": "FL",
    "zip": "32809",
    "country": "US",
    "phone": "863-409-9944",
    "name": ""
  },
  "parcels": [
    {
      "height": "10",
      "width": "10",
      "length": "10",
      "weight": "3",
      "distanceUnit": "in",
      "massUnit": "lb"
    }
  ]
}

and the response from

{
  "extra": {},
  "metadata": "",
  "shipmentDate": "2024-11-21T23:27:05.419Z",
  "addressFrom": {
          .....
  },
  "addressReturn": {
    .....
  },
  "addressTo": {
    .......
  },
  "carrierAccounts": [],
  "messages": [
    {
      "source": "Shippo",
      "code": "",
      "text": "Carrier account shippo_hermes_uk_account doesn't support one or more shipment options"
    },
    {
      "source": "UPS",
      "code": "10429",
      "text": "Hard: Too Many Requests"
    },
    {
      "source": "Shippo",
      "code": "",
      "text": "Carrier account shippo_colissimo_account doesn't support one or more shipment options"
    },
    {
      "source": "ShippoCommon",
      "code": "",
      "text": "Attribute \"address_to.name\" must not be empty."
    },
    {
      "source": "DHLExpress",
      "code": "",
      "text": "Shippo's DHL Express master account doesn't support shipments to inside of the US"
    },
    {
      "source": "Shippo",
      "code": "",
      "text": "Carrier account shippo_deutsche_post_account doesn't support one or more shipment options"
    },
    {
      "source": "FedEx",
      "code": "1000",
      "text": "ERROR: Authentication Failed"
    },
    {
      "source": "UPS",
      "code": "10429",
      "text": "Hard: Too Many Requests"
    },
    {
      "source": "Shippo",
      "code": "",
      "text": "Carrier account shippo_dpd_de_account doesn't support one or more shipment options"
    },
    {
      "source": "Shippo",
      "code": "",
      "text": "Carrier account COURIERSPLEASE_SHIPPO_TIER_1 doesn't support one or more shipment options"
    },
    {
      "source": "Shippo",
      "code": "",
      "text": "Carrier account shippo_chronopost_account doesn't support one or more shipment options"
    },
    {
      "source": "UPS",
      "code": "10429",
      "text": "Hard: Too Many Requests"
    },
    {
      "source": "Shippo",
      "code": "",
      "text": "Carrier account shippo_dpd_uk_account doesn't support one or more shipment options"
    },
    {
      "source": "Shippo",
      "code": "",
      "text": "Carrier account shippo_sendle_account doesn't support one or more shipment options"
    },
    {
      "source": "Shippo",
      "code": "",
      "text": "Carrier account shippo_canada_post_master doesn't support one or more shipment options"
    },
    {
      "source": "Shippo",
      "code": "",
      "text": "Carrier account shippo_correos_account doesn't support one or more shipment options"
    }
  ],
  "objectCreated": "2024-11-21T23:27:05.419Z",
  "objectId": "e3418291d9c84af0a168cbd71c7c1e76",
  "objectOwner": "[email protected]",
  "objectUpdated": "2024-11-21T23:27:05.994Z",
  "parcels": [
    {
      "extra": {},
      "metadata": "",
      "massUnit": "lb",
      "weight": "3.0000",
      "distanceUnit": "in",
      "height": "10.0000",
      "length": "10.0000",
      "width": "10.0000",
      "objectCreated": "2024-11-21T23:27:05.419Z",
      "objectId": "38e620ccecbf4c56b0cc98f81970d1f5",
      "objectOwner": "[email protected]",
      "objectState": "VALID",
      "objectUpdated": "2024-11-21T23:27:05.419Z",
      "test": true
    }
  ],
  "rates": [
  {
    "amount": "16.18",
    "amountLocal": "16.18",
    "currency": "USD",
    "currencyLocal": "USD",
    "attributes": [],
    "carrierAccount": "9c2e80b45ddc4a24b844f0b11febd104",
    "durationTerms": "Delivery times vary. Delivered usually in 1-5 business days.",
    "estimatedDays": 1,
    "messages": [],
    "objectCreated": "2024-11-22T13:02:05.874Z",
    "objectId": "10fe8e9213ba4fa4b6e0de44899ed0d2",
    "objectOwner": "[email protected]",
    "provider": "UPS",
    "providerImage75": "https://shippo-static.s3.amazonaws.com/providers/75/UPS.png",
    "providerImage200": "https://shippo-static.s3.amazonaws.com/providers/200/UPS.png",
    "servicelevel": {
      "name": "Ground",
      "terms": "",
      "token": "ups_ground",
      "extendedToken": "ups_ground"
    },
    "shipment": "803a7030bae14449b63faebac91dc7ff",
    "test": true
  },
  {
    "amount": "7.12",
    "amountLocal": "7.12",
    "currency": "USD",
    "currencyLocal": "USD",
    "attributes": [
      "BESTVALUE"
    ],
    "carrierAccount": "b263bb45873f4360aff17464d1953ae3",
    "durationTerms": "Delivery times vary. Delivered usually in 1-5 business days.",
    "estimatedDays": 1,
    "messages": [],
    "objectCreated": "2024-11-22T13:02:05.874Z",
    "objectId": "1ac2652d7ff94b139d208dc9eb77bf80",
    "objectOwner": "[email protected]",
    "provider": "UPS",
    "providerImage75": "https://shippo-static.s3.amazonaws.com/providers/75/UPS.png",
    "providerImage200": "https://shippo-static.s3.amazonaws.com/providers/200/UPS.png",
    "servicelevel": {
      "name": "Ground",
      "terms": "",
      "token": "ups_ground",
      "extendedToken": "ups_ground"
    },
    "shipment": "803a7030bae14449b63faebac91dc7ff",
    "test": true
  },
  {
    "amount": "102.16",
    "amountLocal": "102.16",
    "currency": "USD",
    "currencyLocal": "USD",
    "arrivesBy": "08:30:00",
    "attributes": [],
    "carrierAccount": "9c2e80b45ddc4a24b844f0b11febd104",
    "durationTerms": "Next business day delivery by 8:30 a.m., 9:00 a.m., or 9:30 a.m. ",
    "estimatedDays": 1,
    "messages": [],
    "objectCreated": "2024-11-22T13:02:05.874Z",
    "objectId": "3a793f8f1c264fa4927bb80e7fb343cc",
    "objectOwner": "[email protected]",
    "provider": "UPS",
    "providerImage75": "https://shippo-static.s3.amazonaws.com/providers/75/UPS.png",
    "providerImage200": "https://shippo-static.s3.amazonaws.com/providers/200/UPS.png",
    "servicelevel": {
      "name": "Next Day Air® Early",
      "terms": "",
      "token": "ups_next_day_air_early_am",
      "extendedToken": "ups_next_day_air_early_am"
    },
    "shipment": "803a7030bae14449b63faebac91dc7ff",
    "test": true
  },
  {
    "amount": "30.00",
    "amountLocal": "30.00",
    "currency": "USD",
    "currencyLocal": "USD",
    "attributes": [],
    "carrierAccount": "f1176a5023154c0e9fd96cd59344e864",
    "durationTerms": "Overnight delivery to most U.S. locations.",
    "estimatedDays": 1,
    "messages": [],
    "objectCreated": "2024-11-22T13:02:05.874Z",
    "objectId": "4c4811c66b984e05b6df0d47a22ab6a0",
    "objectOwner": "[email protected]",
    "provider": "USPS",
    "providerImage75": "https://shippo-static.s3.amazonaws.com/providers/75/USPS.png",
    "providerImage200": "https://shippo-static.s3.amazonaws.com/providers/200/USPS.png",
    "servicelevel": {
      "name": "Priority Mail Express",
      "terms": "",
      "token": "usps_priority_express",
      "extendedToken": "usps_priority_express"
    },
    "shipment": "803a7030bae14449b63faebac91dc7ff",
    "test": true,
    "zone": "2"
  },
  {
    "amount": "10.83",
    "amountLocal": "10.83",
    "currency": "USD",
    "currencyLocal": "USD",
    "attributes": [],
    "carrierAccount": "b263bb45873f4360aff17464d1953ae3",
    "durationTerms": "Delivery by the end of the third business day.",
    "estimatedDays": 3,
    "messages": [],
    "objectCreated": "2024-11-22T13:02:05.874Z",
    "objectId": "5c1fa8f47be54b21b649de86b7652a2d",
    "objectOwner": "[email protected]",
    "provider": "UPS",
    "providerImage75": "https://shippo-static.s3.amazonaws.com/providers/75/UPS.png",
    "providerImage200": "https://shippo-static.s3.amazonaws.com/providers/200/UPS.png",
    "servicelevel": {
      "name": "3 Day Select®",
      "terms": "",
      "token": "ups_3_day_select",
      "extendedToken": "ups_3_day_select"
    },
    "shipment": "803a7030bae14449b63faebac91dc7ff",
    "test": true
  },
  {
    "amount": "36.17",
    "amountLocal": "36.17",
    "currency": "USD",
    "currencyLocal": "USD",
    "attributes": [],
    "carrierAccount": "9c2e80b45ddc4a24b844f0b11febd104",
    "durationTerms": "Delivery by the end of the second business day.",
    "estimatedDays": 2,
    "messages": [],
    "objectCreated": "2024-11-22T13:02:05.874Z",
    "objectId": "69394e1c1388461f9a3b3e8995a66364",
    "objectOwner": "[email protected]",
    "provider": "UPS",
    "providerImage75": "https://shippo-static.s3.amazonaws.com/providers/75/UPS.png",
    "providerImage200": "https://shippo-static.s3.amazonaws.com/providers/200/UPS.png",
    "servicelevel": {
      "name": "2nd Day Air®",
      "terms": "",
      "token": "ups_second_day_air",
      "extendedToken": "ups_second_day_air"
    },
    "shipment": "803a7030bae14449b63faebac91dc7ff",
    "test": true
  },
  {
    "amount": "63.28",
    "amountLocal": "63.28",
    "currency": "USD",
    "currencyLocal": "USD",
    "arrivesBy": "15:00:00",
    "attributes": [],
    "carrierAccount": "9c2e80b45ddc4a24b844f0b11febd104",
    "durationTerms": "Next business day delivery by 3:00 or 4:30 p.m. for commercial destinations and by end of day for residentail destinations.",
    "estimatedDays": 1,
    "messages": [],
    "objectCreated": "2024-11-22T13:02:05.874Z",
    "objectId": "7041056a112f442dbed2a753a951c98f",
    "objectOwner": "[email protected]",
    "provider": "UPS",
    "providerImage75": "https://shippo-static.s3.amazonaws.com/providers/75/UPS.png",
    "providerImage200": "https://shippo-static.s3.amazonaws.com/providers/200/UPS.png",
    "servicelevel": {
      "name": "Next Day Air Saver®",
      "terms": "",
      "token": "ups_next_day_air_saver",
      "extendedToken": "ups_next_day_air_saver"
    },
    "shipment": "803a7030bae14449b63faebac91dc7ff",
    "test": true
  },
  {
    "amount": "8.43",
    "amountLocal": "8.43",
    "currency": "USD",
    "currencyLocal": "USD",
    "attributes": [],
    "carrierAccount": "f1176a5023154c0e9fd96cd59344e864",
    "durationTerms": "Delivery within 1, 2, or 3 days based on where your package started and where it’s being sent.",
    "estimatedDays": 2,
    "messages": [],
    "objectCreated": "2024-11-22T13:02:05.874Z",
    "objectId": "7419421f5d9f475191d4ba642a4db4f3",
    "objectOwner": "[email protected]",
    "provider": "USPS",
    "providerImage75": "https://shippo-static.s3.amazonaws.com/providers/75/USPS.png",
    "providerImage200": "https://shippo-static.s3.amazonaws.com/providers/200/USPS.png",
    "servicelevel": {
      "name": "Priority Mail",
      "terms": "",
      "token": "usps_priority",
      "extendedToken": "usps_priority"
    },
    "shipment": "803a7030bae14449b63faebac91dc7ff",
    "test": true,
    "zone": "2"
  },
  {
    "amount": "20.07",
    "amountLocal": "20.07",
    "currency": "USD",
    "currencyLocal": "USD",
    "arrivesBy": "15:00:00",
    "attributes": [],
    "carrierAccount": "b263bb45873f4360aff17464d1953ae3",
    "durationTerms": "Next business day delivery by 3:00 or 4:30 p.m. for commercial destinations and by end of day for residentail destinations.",
    "estimatedDays": 1,
    "messages": [],
    "objectCreated": "2024-11-22T13:02:05.874Z",
    "objectId": "913d9d4e4d464f6aa3a9aac527b44ad4",
    "objectOwner": "[email protected]",
    "provider": "UPS",
    "providerImage75": "https://shippo-static.s3.amazonaws.com/providers/75/UPS.png",
    "providerImage200": "https://shippo-static.s3.amazonaws.com/providers/200/UPS.png",
    "servicelevel": {
      "name": "Next Day Air Saver®",
      "terms": "",
      "token": "ups_next_day_air_saver",
      "extendedToken": "ups_next_day_air_saver"
    },
    "shipment": "803a7030bae14449b63faebac91dc7ff",
    "test": true
  },
  {
    "amount": "67.44",
    "amountLocal": "67.44",
    "currency": "USD",
    "currencyLocal": "USD",
    "arrivesBy": "10:30:00",
    "attributes": [],
    "carrierAccount": "9c2e80b45ddc4a24b844f0b11febd104",
    "durationTerms": "Next business day delivery by 10:30 a.m., 12:00 noon, or end of day, depending on destination.",
    "estimatedDays": 1,
    "messages": [],
    "objectCreated": "2024-11-22T13:02:05.874Z",
    "objectId": "917b8c6442e349ad82c998335f7b8ade",
    "objectOwner": "[email protected]",
    "provider": "UPS",
    "providerImage75": "https://shippo-static.s3.amazonaws.com/providers/75/UPS.png",
    "providerImage200": "https://shippo-static.s3.amazonaws.com/providers/200/UPS.png",
    "servicelevel": {
      "name": "Next Day Air®",
      "terms": "",
      "token": "ups_next_day_air",
      "extendedToken": "ups_next_day_air"
    },
    "shipment": "803a7030bae14449b63faebac91dc7ff",
    "test": true
  },
  {
    "amount": "25.11",
    "amountLocal": "25.11",
    "currency": "USD",
    "currencyLocal": "USD",
    "arrivesBy": "10:30:00",
    "attributes": [],
    "carrierAccount": "b263bb45873f4360aff17464d1953ae3",
    "durationTerms": "Next business day delivery by 10:30 a.m., 12:00 noon, or end of day, depending on destination.",
    "estimatedDays": 1,
    "messages": [],
    "objectCreated": "2024-11-22T13:02:05.874Z",
    "objectId": "a3e66efc22bb44b29301e943c7aef119",
    "objectOwner": "[email protected]",
    "provider": "UPS",
    "providerImage75": "https://shippo-static.s3.amazonaws.com/providers/75/UPS.png",
    "providerImage200": "https://shippo-static.s3.amazonaws.com/providers/200/UPS.png",
    "servicelevel": {
      "name": "Next Day Air®",
      "terms": "",
      "token": "ups_next_day_air",
      "extendedToken": "ups_next_day_air"
    },
    "shipment": "803a7030bae14449b63faebac91dc7ff",
    "test": true
  },
  {
    "amount": "6.51",
    "amountLocal": "6.51",
    "currency": "USD",
    "currencyLocal": "USD",
    "attributes": [
      "CHEAPEST"
    ],
    "carrierAccount": "b263bb45873f4360aff17464d1953ae3",
    "durationTerms": "",
    "estimatedDays": 2,
    "messages": [],
    "objectCreated": "2024-11-22T13:02:05.874Z",
    "objectId": "b117e2cfa09441c5b910fef90109f4ea",
    "objectOwner": "[email protected]",
    "provider": "UPS",
    "providerImage75": "https://shippo-static.s3.amazonaws.com/providers/75/UPS.png",
    "providerImage200": "https://shippo-static.s3.amazonaws.com/providers/200/UPS.png",
    "servicelevel": {
      "name": "Ground Saver",
      "terms": "",
      "token": "ups_ground_saver",
      "extendedToken": "ups_ground_saver"
    },
    "shipment": "803a7030bae14449b63faebac91dc7ff",
    "test": true
  },
  {
    "amount": "55.11",
    "amountLocal": "55.11",
    "currency": "USD",
    "currencyLocal": "USD",
    "arrivesBy": "08:30:00",
    "attributes": [
      "FASTEST"
    ],
    "carrierAccount": "b263bb45873f4360aff17464d1953ae3",
    "durationTerms": "Next business day delivery by 8:30 a.m., 9:00 a.m., or 9:30 a.m. ",
    "estimatedDays": 1,
    "messages": [],
    "objectCreated": "2024-11-22T13:02:05.874Z",
    "objectId": "b2ed068965dd4fecbcfe2695a90b6b6a",
    "objectOwner": "[email protected]",
    "provider": "UPS",
    "providerImage75": "https://shippo-static.s3.amazonaws.com/providers/75/UPS.png",
    "providerImage200": "https://shippo-static.s3.amazonaws.com/providers/200/UPS.png",
    "servicelevel": {
      "name": "Next Day Air® Early",
      "terms": "",
      "token": "ups_next_day_air_early_am",
      "extendedToken": "ups_next_day_air_early_am"
    },
    "shipment": "803a7030bae14449b63faebac91dc7ff",
    "test": true
  },
  {
    "amount": "14.93",
    "amountLocal": "14.93",
    "currency": "USD",
    "currencyLocal": "USD",
    "arrivesBy": "10:30:00",
    "attributes": [],
    "carrierAccount": "b263bb45873f4360aff17464d1953ae3",
    "durationTerms": "Delivery on the second business day by 10:30 a.m. or 12:00 noon to most commercial destinations.",
    "estimatedDays": 2,
    "messages": [],
    "objectCreated": "2024-11-22T13:02:05.874Z",
    "objectId": "cfc5f2b2e84a4695b19054fee8a5b579",
    "objectOwner": "[email protected]",
    "provider": "UPS",
    "providerImage75": "https://shippo-static.s3.amazonaws.com/providers/75/UPS.png",
    "providerImage200": "https://shippo-static.s3.amazonaws.com/providers/200/UPS.png",
    "servicelevel": {
      "name": "2nd Day Air A.M.®",
      "terms": "",
      "token": "ups_second_day_air_am",
      "extendedToken": "ups_second_day_air_am"
    },
    "shipment": "803a7030bae14449b63faebac91dc7ff",
    "test": true
  },
  {
    "amount": "6.61",
    "amountLocal": "6.61",
    "currency": "USD",
    "currencyLocal": "USD",
    "attributes": [],
    "carrierAccount": "f1176a5023154c0e9fd96cd59344e864",
    "durationTerms": "Delivery in 2 to 5 days.",
    "estimatedDays": 5,
    "messages": [],
    "objectCreated": "2024-11-22T13:02:05.874Z",
    "objectId": "d8ea3355ec2e4ee0a584454bf7c9466a",
    "objectOwner": "[email protected]",
    "provider": "USPS",
    "providerImage75": "https://shippo-static.s3.amazonaws.com/providers/75/USPS.png",
    "providerImage200": "https://shippo-static.s3.amazonaws.com/providers/200/USPS.png",
    "servicelevel": {
      "name": "Ground Advantage",
      "terms": "",
      "token": "usps_ground_advantage",
      "extendedToken": "usps_ground_advantage"
    },
    "shipment": "803a7030bae14449b63faebac91dc7ff",
    "test": true,
    "zone": "2"
  },
  {
    "amount": "13.50",
    "amountLocal": "13.50",
    "currency": "USD",
    "currencyLocal": "USD",
    "attributes": [],
    "carrierAccount": "b263bb45873f4360aff17464d1953ae3",
    "durationTerms": "Delivery by the end of the second business day.",
    "estimatedDays": 2,
    "messages": [],
    "objectCreated": "2024-11-22T13:02:05.874Z",
    "objectId": "e166f529cb9c4c31b050dc305cf8246b",
    "objectOwner": "[email protected]",
    "provider": "UPS",
    "providerImage75": "https://shippo-static.s3.amazonaws.com/providers/75/UPS.png",
    "providerImage200": "https://shippo-static.s3.amazonaws.com/providers/200/UPS.png",
    "servicelevel": {
      "name": "2nd Day Air®",
      "terms": "",
      "token": "ups_second_day_air",
      "extendedToken": "ups_second_day_air"
    },
    "shipment": "803a7030bae14449b63faebac91dc7ff",
    "test": true
  },
  {
    "amount": "27.91",
    "amountLocal": "27.91",
    "currency": "USD",
    "currencyLocal": "USD",
    "attributes": [],
    "carrierAccount": "9c2e80b45ddc4a24b844f0b11febd104",
    "durationTerms": "Delivery by the end of the third business day.",
    "estimatedDays": 3,
    "messages": [],
    "objectCreated": "2024-11-22T13:02:05.874Z",
    "objectId": "e6d42d3e48214296802de208e2c9cafa",
    "objectOwner": "[email protected]",
    "provider": "UPS",
    "providerImage75": "https://shippo-static.s3.amazonaws.com/providers/75/UPS.png",
    "providerImage200": "https://shippo-static.s3.amazonaws.com/providers/200/UPS.png",
    "servicelevel": {
      "name": "3 Day Select®",
      "terms": "",
      "token": "ups_3_day_select",
      "extendedToken": "ups_3_day_select"
    },
    "shipment": "803a7030bae14449b63faebac91dc7ff",
    "test": true
  },
  {
    "amount": "39.47",
    "amountLocal": "39.47",
    "currency": "USD",
    "currencyLocal": "USD",
    "arrivesBy": "10:30:00",
    "attributes": [],
    "carrierAccount": "9c2e80b45ddc4a24b844f0b11febd104",
    "durationTerms": "Delivery on the second business day by 10:30 a.m. or 12:00 noon to most commercial destinations.",
    "estimatedDays": 2,
    "messages": [],
    "objectCreated": "2024-11-22T13:02:05.874Z",
    "objectId": "eff9a7dac20742f9bace483e73c91301",
    "objectOwner": "[email protected]",
    "provider": "UPS",
    "providerImage75": "https://shippo-static.s3.amazonaws.com/providers/75/UPS.png",
    "providerImage200": "https://shippo-static.s3.amazonaws.com/providers/200/UPS.png",
    "servicelevel": {
      "name": "2nd Day Air A.M.®",
      "terms": "",
      "token": "ups_second_day_air_am",
      "extendedToken": "ups_second_day_air_am"
    },
    "shipment": "803a7030bae14449b63faebac91dc7ff",
    "test": true
  }
],
  "status": "SUCCESS",
  "test": true
}

[SerdarSanri]

I think I may have found something but not sure. in Providers list, if I select UPS in US, it automatically selects international. I think these prices are both US and International. That must be why they are duplicated. But in rates object there is no indicator which price belongs to which type. Also there is no way to disable international and select only US which is very weird. I would assume it would recognize automatically from address that both addresses are US

[AdrianCollinsShippo]

Hey @SerdarSanri,
Thanks for posting this and thank you especially for sharing your request and response. This is very helpful for us.
I think this may be because you have set UPS to test mode for the Canadian UPS account. Did you login to the Portal and enable test mode for all the carriers on your account?

There are a number of ways to fix this

• You can change the status of the Canadian UPS carrier to Disabled in your Shippo portal. Specifically disable 9c2e80b45ddc4a24b844f0b11febd104
• You can select which carriers you receive rates from via the API.
  To only receive rates from selected carriers, refer to this guide in our docs.
  To implement in JS - there's an example here.

[SerdarSanri]

hi @AdrianCollinsShippo Thanks for the response. I actually disabled all providers except UPS US. above rates comes from only UPS test mode. Interesting thing is when I enable UPS only US, on portal, it automatically enables international as well. I suspect that's why I am getting double rate values one for US and one for International. I couldn't find a way to enable US only.

Screencast.from.2024-11-22.12-27-56.webm

[AdrianCollinsShippo]

Hi @SerdarSanri
Just checked with some of our support team here.
One of the things that can cause this behaviour is if you don't include a name in your address field.
Can you ensure both addresses are fully formed please?