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#TROUBLESHOOTING GUIDE

Checklist

  • Is your hardware compatible with this integration?
  • Are you using an up-to-date firmware?
  • Did you check the Frequent Issue section of this document?
  • Open a support ticket and provide useful logs (Look at sections below to enable debug logging)

Enable debugging of Reolink components in HA

Edit your configuration yaml file to insert/edit the logger section and then restart your Core services:

logger:
  default: warning
  logs:
    custom_components.reolink_dev: debug
    custom_components.reolink_dev.base.data: warning
    reolink: debug

Copy and Paste all logs after you have clicked on "LOAD FULL HOMEASSISTANT LOG" button.

Frequent issues

Motion sensors remains unavailable or never trigger or lags/misses events

  • ONVIF protocol MUST BE ENABLED:
    • If you are using a NVR, you must first enable ONVIF protocol via a menu which is only available via a HDMI screen connected to the NVR, without this then HA cannot be aware of a motion detection event.
    • from a camera, starting version 3.1.7XX ONVIF is disabled by default and must be enabled from Networks > Advanced > Ports menu
  • HomeAssistant must have an internal URL configured and:
    • IT MUST NOT USE HTTPS : Reolink doesn't support HTTPS based Webhooks.
    • URL also should not be using a DNS name but an ip address instead unless you have a solid DNS setup your camera is probably not able to resolve your address
  • You can re-configure default timer called "Motion states update fallback delay (seconds)" for a specific camera, it defaults to 30 seconds but you can go down to 2-5 seconds. Because it will hammer your camera's API every X seconds, it may have CPU/RAM/stability impacts on your camera.

Push notification toggle has no effect in Android/iPhone app which doesn't change state

This is absolutly normal. The firmware has 2 types of toggles for Push notifications: a local one (specific to your phone, your wife's phone has its own toggle) which is available in the application and a Master toggle which you cannot see in the application. This integration has access only to the Master toggle, which sits on top of your individual phone's application toggle.