Embed hotline controller issue.

[dangnv]

Hi Hotline team, before I used embed controller to show conversations
UIViewController *hotlineController = [[Hotline sharedInstance] getConversationsControllerForEmbed]; hotlineController.view.frame = _hotlineContainer.bounds; [_hotlineContainer addSubview:hotlineController.view]; [self addChildViewController:hotlineController]; [hotlineController didMoveToParentViewController:self];
and it works well, but now is no. you can see image here. (No Navigation bar and status bar is overlapping screen).
![simulator screen shot apr 8 2017 18 17 11]

Could you check and fix it?

[harish-kumarc]

Hi @dangnv ,

Please check that you are using latest sdk and for your embed viewController implementation there can be two possible solutions -

1. Add Hotline as subview into your viewController as -
   UIViewController *hotlineController = [[Hotline sharedInstance] getConversationsControllerForEmbed];
   UINavigationController *nav = [[UINavigationController alloc] initWithRootViewController:hotlineController];
   nav.view.frame = self.view.bounds;
   [self.view addSubview:nav.view];
   [self addChildViewController:nav];
   [hotlineController didMoveToParentViewController:self];

2. Else just push embed viewController into your navigation stack as mentioned in below code -
   UIViewController *hotlineController = [[Hotline sharedInstance] getConversationsControllerForEmbed];
   [self.navigationController pushViewController:hotlineController animated:YES];

Thanks and let us know to if the solutions fix your issue.

[rohitpal440]

Hi @harish6989 , @hrishikesh-p ,
we, at practo, also use hotline for support. We present hotline conversation as a child controller of a BaseViewController. child is embeded into a navigation controller as you mentioned above.
So, everything is working fine upto HOTLINE v1.3.1. We have something like this

But when I updated the hotline pod to v1.3.2. or above version. The cross(x) aka close button is not available anymore to navigation bar of my child controller view.

Please Fix the above problem so that we can point hotline pod to latest sdk.

[harish-kumarc]

Hi @rohitpal440,

Hotline embed view [[Hotline sharedInstance] getConversationsControllerForEmbed] is ideal for adding to views like tabviewcontroller, so the close button is detached.
And you can push embed Hotline view if you specifically want it in your navigation stack.
Other than that it's always preferred to follow presentView for Hotline.

Thanks

[rohitpal440]

Hi @harish6989 ,
We always present hotline. We can not push the hotline view as it's not feasible for us.
As you can see we are adding close button by ourselves but the SDK is removing it.
Either don't remove it or atleast give us a public method to add navigation items.

Thanks

[harish-kumarc]

Hi @rohitpal440,

To present Hotline view with “Close” you just need to call [[Hotline sharedInstance] showConversations:self]; in action method of your view controller. No need to any embed view or adding any subview. Please check more here https://support.hotline.io/support/solutions/articles/221185-hotline-ios-sdk-integration

Thanks

[rohitpal440]

Hi @harish6989 ,
Will raise this issue on a separate thread.