New-FreshServiceTicket Parameters Invalid for required "Extent" and "Severity"

[ArroyoINEOS]

When creating a ticket it seems the fields "Extent" and "Severity" are required, however the PS module seems to see them as invalid. Tried both via the New-FreshServiceTicket command below and via POST method shown below

$APIKey = "xxxxxxxx"
$EncodedCredentials = [Convert]::ToBase64String([Text.Encoding]::ASCII.GetBytes(("{0}:{1}" -f $APIKey,$null)))
$HTTPHeaders = @{}
$HTTPHeaders.Add('Authorization', ("Basic {0}" -f $EncodedCredentials))
$HTTPHeaders.Add('Content-Type', 'application/json')

$URL = "https://xxxxxdomain.freshservice.com/api/v2/tickets"

$Attributes = @{}
$Attributes.Add('requester_id',xxxxxxxxx)
$Attributes.Add('subject',"Test subject")
$Attributes.Add('description',"Test description")
$Attributes.Add('group_id',xxxxxxxxxx)
$Attributes.Add('source',2)
$Attributes.Add('priority',2)
$Attributes.Add('status',2)
$Attributes.Add('severity',"Work is stopped")
$Attributes.Add('extent',"A single individual")
$JSON = $Attributes | ConvertTo-Json
$JSON
[Net.ServicePointManager]::SecurityProtocol = [Net.SecurityProtocolType]::Tls12
Invoke-WebRequest -Uri $URL -Headers $HTTPHeaders -Body $JSON -Method Post

Invoke-WebRequest:
{
"description": "Validation failed",
"errors": [
{
"field": "severity",
"message": "It should be one of these values: \u0027Work is not impaired,Work is impaired,Work is stopped\u0027",
"code": "missing_field"
},
{
"field": "extent",
"message": "It should be one of these values: \u0027A single individual,An entire workgroup,An entire department\u0027",
"code": "missing_field"
}
]
}

############. If I do this with those fields specified, I get the below, otherwise I get the above

Invoke-WebRequest:
{
"description": "Validation failed",
"errors": [
{
"field": "extent",
"message": "Unexpected/invalid field in request",
"code": "invalid_field"
},
{
"field": "severity",
"message": "Unexpected/invalid field in request",
"code": "invalid_field"
}
]
}

ModuleType Version PreRelease Name

---

Script 0.1.6 FreshservicePS

[rasimmers]

Those are likely custom fields. If you look at a Get-FSTicket, you would create a similar payload. For example:

…

-custom_fields @{severity='foo';extent='foo'}

On Wed, Apr 3, 2024, 16:56 ArroyoINEOS ***@***.***> wrote: When creating a ticket it seems the fields "Extent" and "Severity" are required, however the PS module seems to see them as invalid Invoke-WebRequest: { "description": "Validation failed", "errors": [ { "field": "extent", "message": "Unexpected/invalid field in request", "code": "invalid_field" }, { "field": "severity", "message": "Unexpected/invalid field in request", "code": "invalid_field" } ] } ModuleType Version PreRelease Name ------------------------------ Script 0.1.6 FreshservicePS — Reply to this email directly, view it on GitHub <#19>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AESM4JYE2IAD6LVAAE2LXTDY3RUJJAVCNFSM6AAAAABFWBVAS6VHI2DSMVQWIX3LMV43ASLTON2WKOZSGIZDGOJRGEYDCOI> . You are receiving this because you are subscribed to this thread.Message ID: ***@***.***>