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Media failing to load #3296

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ara4n opened this issue Aug 11, 2024 · 2 comments · Fixed by #3299
Closed

Media failing to load #3296

ara4n opened this issue Aug 11, 2024 · 2 comments · Fixed by #3299
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A-Media O-Occasional Affects or can be seen by some users regularly or most users rarely S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect Something isn't working: bugs, crashes, hangs and other reported problems

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@ara4n
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ara4n commented Aug 11, 2024

Steps to reproduce

Various reports from #element-x-android:matrix.org that media doesn't always load. See rageshake(s)

Outcome

What did you expect?

See media

What happened instead?

Get stuck on a blurhash

Your phone model

No response

Operating system version

No response

Application version and app store

0.4.15

Homeserver

No response

Will you send logs?

Yes

Are you willing to provide a PR?

No

@ara4n ara4n added the T-Defect Something isn't working: bugs, crashes, hangs and other reported problems label Aug 11, 2024
@bmarty bmarty added S-Major Severely degrades major functionality or product features, with no satisfactory workaround O-Occasional Affects or can be seen by some users regularly or most users rarely A-Media labels Aug 12, 2024
@bmarty
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bmarty commented Aug 12, 2024

Maybe related to matrix-org/matrix-rust-sdk#3791.
I am investigating it.

@bmarty
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bmarty commented Aug 12, 2024

Fixed in #3299

Note: for people having the issue and who do not want to sign in again, clear cache from the developer option fixes the issues.

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Labels
A-Media O-Occasional Affects or can be seen by some users regularly or most users rarely S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect Something isn't working: bugs, crashes, hangs and other reported problems
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