diff --git a/edx_exams/apps/api/test_utils/__init__.py b/edx_exams/apps/api/test_utils/__init__.py
index 5d68c761..f27e2f4f 100644
--- a/edx_exams/apps/api/test_utils/__init__.py
+++ b/edx_exams/apps/api/test_utils/__init__.py
@@ -33,6 +33,7 @@ def setUp(self):
             lti_configuration_id='123456789',
             tech_support_phone='1118976309',
             tech_support_email='test@example.com',
+            tech_support_url='www.example.com',
         )
 
     def tearDown(self):
diff --git a/edx_exams/apps/api/v1/tests/test_views.py b/edx_exams/apps/api/v1/tests/test_views.py
index 7fd5ae8c..59d071d7 100644
--- a/edx_exams/apps/api/v1/tests/test_views.py
+++ b/edx_exams/apps/api/v1/tests/test_views.py
@@ -1730,6 +1730,7 @@ def test_exam_provider(self):
             {
                 'provider_tech_support_email': self.test_provider.tech_support_email,
                 'provider_tech_support_phone': self.test_provider.tech_support_phone,
+                'provider_tech_support_url': self.test_provider.tech_support_url,
                 'provider_name': self.test_provider.verbose_name,
                 'proctoring_escalation_email': self.config.escalation_email,
             }
diff --git a/edx_exams/apps/api/v1/views.py b/edx_exams/apps/api/v1/views.py
index e0836827..d6e74b50 100644
--- a/edx_exams/apps/api/v1/views.py
+++ b/edx_exams/apps/api/v1/views.py
@@ -744,6 +744,7 @@ class ProctoringSettingsView(ExamsAPIView):
             {
                 provider_tech_support_email: '',
                 provider_tech_support_phone: '',
+                provider_tech_support_site: '',
                 provider_name: 'test provider',
                 escalation_name: 'test@example.com',
             }
@@ -766,6 +767,7 @@ def get(self, request, course_id, exam_id):
         if provider:
             data['provider_tech_support_email'] = provider.tech_support_email
             data['provider_tech_support_phone'] = provider.tech_support_phone
+            data['provider_tech_support_url'] = provider.tech_support_url
             data['provider_name'] = provider.verbose_name
 
         data['proctoring_escalation_email'] = config_data.escalation_email
diff --git a/edx_exams/apps/core/migrations/0023_proctoringprovider_tech_support_url.py b/edx_exams/apps/core/migrations/0023_proctoringprovider_tech_support_url.py
new file mode 100644
index 00000000..45cf46e4
--- /dev/null
+++ b/edx_exams/apps/core/migrations/0023_proctoringprovider_tech_support_url.py
@@ -0,0 +1,18 @@
+# Generated by Django 3.2.23 on 2023-12-19 19:49
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('core', '0022_courseexamconfiguration_escalation_email'),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='proctoringprovider',
+            name='tech_support_url',
+            field=models.URLField(max_length=255, null=True),
+        ),
+    ]
diff --git a/edx_exams/apps/core/models.py b/edx_exams/apps/core/models.py
index 821abbd5..53fc9aa9 100644
--- a/edx_exams/apps/core/models.py
+++ b/edx_exams/apps/core/models.py
@@ -88,6 +88,8 @@ class ProctoringProvider(TimeStampedModel):
 
     tech_support_email = models.CharField(max_length=255, null=True)
 
+    tech_support_url = models.URLField(max_length=255, null=True)
+
     class Meta:
         """ Meta class for this Django model """
         db_table = 'exams_proctoringprovider'
diff --git a/edx_exams/apps/core/test_utils/factories.py b/edx_exams/apps/core/test_utils/factories.py
index d778ed4b..a95352c5 100644
--- a/edx_exams/apps/core/test_utils/factories.py
+++ b/edx_exams/apps/core/test_utils/factories.py
@@ -54,6 +54,7 @@ class Meta:
     lti_configuration_id = factory.Sequence('11{}'.format)
     tech_support_phone = '1118976309'
     tech_support_email = 'test@example.com'
+    tech_support_url = 'www.example.com'
 
 
 class CourseExamConfigurationFactory(DjangoModelFactory):