diff --git a/content/account-and-profile/setting-up-and-managing-your-personal-account-on-github/managing-email-preferences/verifying-your-email-address.md b/content/account-and-profile/setting-up-and-managing-your-personal-account-on-github/managing-email-preferences/verifying-your-email-address.md index 02210f1025f2..7a02e75ca0c6 100644 --- a/content/account-and-profile/setting-up-and-managing-your-personal-account-on-github/managing-email-preferences/verifying-your-email-address.md +++ b/content/account-and-profile/setting-up-and-managing-your-personal-account-on-github/managing-email-preferences/verifying-your-email-address.md @@ -16,7 +16,7 @@ topics: shortTitle: Verify your email address --- -## About email verification{% ifversion ghec %} for personal accounts{% endif %} +## About email verification for personal accounts You can verify your email address after signing up for a new account, or when you add a new email address. If an email address is undeliverable or bouncing, it will be unverified. @@ -38,15 +38,15 @@ If you do not verify your email address, you will not be able to: > * {% data reusables.user-settings.no-verification-disposable-emails %} > * {% data reusables.user-settings.verify-org-approved-email-domain %} -{% ifversion ghec %} +## About email verification for {% data variables.enterprise.prodname_managed_users %} -## About email verification{% ifversion ghec %} for {% data variables.enterprise.prodname_managed_users %}{% endif %} +If you are a member of an {% data variables.enterprise.prodname_emu_enterprise %} and your account was created from August 2024, your email address is unverified by default. Having an unverified email address does not affect most actions you can take on {% data variables.product.prodname_dotcom %}. However, in rare cases it may prevent you from accessing some third-party {% data variables.product.prodname_github_apps %} and {% data variables.product.prodname_oauth_apps %}. -If you are a member of an {% data variables.enterprise.prodname_emu_enterprise %}, your email address is considered unverified if it is used as a verified email by another account on {% data variables.product.prodname_dotcom %}. To verify the email, you will need to unverify the email address for the other account, then verify it for your {% data variables.enterprise.prodname_managed_user %}. See "[AUTOTITLE](/account-and-profile/setting-up-and-managing-your-personal-account-on-github/managing-email-preferences/changing-your-primary-email-address)." +Until you verify your email address, your account will use a placeholder email address with your enterprise's shortcode appended for certain operations. For example, the REST API endpoint for users will return `email+shortcode@domain.com`. In rare cases, you may find that third-party apps or your company's email provider do not handle the placeholder email correctly. -Having an unverified email address does not affect most actions you can take on {% data variables.product.prodname_dotcom %}. However, it may prevent you from accessing some third-party {% data variables.product.prodname_github_apps %} and {% data variables.product.prodname_oauth_apps %}. +You cannot verify an email address for your {% data variables.enterprise.prodname_managed_user %} if the email address is already verified by another account on {% data variables.product.prodname_dotcom_the_website %}. To verify the email, you will need to unverify the email address on the conflicting account, then verify it for your {% data variables.enterprise.prodname_managed_user %}. See "[AUTOTITLE](/account-and-profile/setting-up-and-managing-your-personal-account-on-github/managing-email-preferences/changing-your-primary-email-address)." -{% endif %} +Once you verify an email with a {% data variables.enterprise.prodname_managed_user %}, you won't be able to use the email to sign up for a personal account on {% data variables.product.prodname_dotcom_the_website %}. ## Verifying your email address @@ -74,16 +74,12 @@ If you click on the link in the confirmation email within 24 hours and you are d 1. Sign in to your account. 1. Click on the verification link in the email we sent you. -{% ifversion ghec %} - ### Email is already verified by another user If you see the error message `Error adding EMAIL: Email is already verified by another user`, you must either unverify the email for the other account before proceeding, or choose a different email address to verify. To unverify an email address, delete it in your email settings, then optionally re-add it without verifying to keep any commits linked to your account. See "[AUTOTITLE](/account-and-profile/setting-up-and-managing-your-personal-account-on-github/managing-email-preferences/changing-your-primary-email-address)." -{% endif %} - ## Further reading * "[AUTOTITLE](/account-and-profile/setting-up-and-managing-your-personal-account-on-github/managing-email-preferences/changing-your-primary-email-address)" diff --git a/content/get-started/start-your-journey/creating-an-account-on-github.md b/content/get-started/start-your-journey/creating-an-account-on-github.md index 91c9d17c674c..fc15af0b6835 100644 --- a/content/get-started/start-your-journey/creating-an-account-on-github.md +++ b/content/get-started/start-your-journey/creating-an-account-on-github.md @@ -36,6 +36,8 @@ Note that the steps in this article don't apply to {% data variables.product.pro During sign up, you'll be asked to verify your email address. Without a verified email address, you won't be able to complete some basic {% data variables.product.prodname_dotcom %} tasks, such as creating a repository. +Some enterprises create {% data variables.enterprise.prodname_managed_users %} for their users. You can't sign up for a personal account with an email address that's already verified for a {% data variables.enterprise.prodname_managed_user %}. + If you're having problems verifying your email address, there are some troubleshooting steps you can take. For more information, see "[AUTOTITLE](/account-and-profile/setting-up-and-managing-your-personal-account-on-github/managing-email-preferences/verifying-your-email-address#troubleshooting-email-verification)." ## Next steps