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TERMS AND CONDITIONS

These terms and conditions (“Terms and Conditions”) are a legal agreement between you - the user (customer/delivery person)  and {Client}, and govern your use of ePharma (site domain will be published once the system is hosted) website and the delivery persons’ mobile application, owned and provided by {Client} and all products and services provided by {Client} through the ePharma system.
  1. Use of Service/ Permitted Use and Restrictions

You are a restricted user of ePharma Website/App.

1.1. You are bound not to cut, copy, distribute, modify, recreate, reverse engineer, distribute, disseminate, post, publish or create derivative works from, transfer, or sell any information or software obtained from the Website/App. With our prior permission, limited use may be allowed. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes, and unwarranted modification of data and information within the content of the Website/App is not permitted. You shall not, nor allow third parties on your behalf to (i) make and distribute copies of the Website/App (ii) attempt to copy, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange or translate the Website/App; or (iii) create derivative works of the Website/App of any kind whatsoever.

1.2. You agree not to access (or attempt to access) the ePharma system and/or the materials or Services by any means other than through the interface that is provided by the Website/App. The use of deep-link, robot, spider or other automatic devices, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the App or Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website/App, materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website/App.

1.3.ePharma Website/App by nature allows you to upload information; you undertake to ensure that such material is in accordance with applicable laws. Further, you undertake not to:

  1. Post any file that infringes the copyright, patent or trademark of other legal entities.

  2. Upload or distribute files/images that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website/App or another's computer;

  3. Violate any applicable laws or regulations for the time being in force within or outside Sri Lanka;

  4. Engage in any activity that interferes with or disrupts access to the Website/App or the Services (or the servers and networks which are connected to the Website/App);

  5. Post or publish any information that is false, inaccurate or misleading; violate any applicable laws or regulations for the time being in force in or outside Sri Lanka when registering to the system or using other services of ePharma;

  6. Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;

  7. Third-party services

The content of ePharma Website/Mobile App which includes all text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, design, and documents is Our content (hereinafter referred to as ‘Content’). The Website/App may contain links to/ content of third-party services that are not associated with us such as ‘PayHere’,’ SendGrid’, ‘Google maps’, etc. We have no control over any third-party user-generated content as we are merely an intermediary for the purposes of those content. In the event, if any of the Third Party Content infringes any Intellectual Property of any person, the Third Party shall be solely responsible for any loss caused and we shall not be liable.ePharma will also not be liable for any failure to perform of its obligations under this Agreement caused by matters beyond its reasonable control. You should review their privacy policy before sending them any personal data.

Other than that when expressly allowed, any use of our Content and it being reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, website or other media for publication or distribution or for any commercial enterprise, without our express prior written consent is not allowed.

  1. Consent of User

Basically, the agreement establishes the legal relationship between the end-users and the product owners. It helps us to manage our system with confidence, and it gives users a sense of security, since they know what they can expect from our system. By accessing our website and whenever customers submit any information to ePharma or use products and services offered by our Website, customers agree to be bound by the terms.

Since ePharma operates an e-commerce store, the terms and conditions let us establish guidelines for dealing with consumer issues such as late delivery, payment problems, and refunds. As a consequence, since we can direct our consumers to the terms of use, it helps us to speed up the disagreement resolution process which is helpful for customers.

As part of providing our services to the end-user, we may need to send routine communications to our customers, such as order transaction emails and other administrative messages through email and notifications posted on the Website or through other means available, including text and other forms of messaging. Though we prefer to communicate with our customers via email, as may be deemed necessary, you agree to receive our phone calls, related to your orders/requests on ePharma.

You must ensure to provide us with the correct or up-to-date Personal Information. This will allow us to contact our customers for further correspondence with respect to their order at ePharma. We are not responsible for any inaccurate information provided by customers to us, which may affect their online medicine ordering experience on our website.

If at any time, customers want to access, update, modify or eliminate any of their account information at ePharma, they may do so by clicking "Profile", and then review/change the sensitive personal information as the customer wants it to be.

ePharma may, in the future, request other optional information from customers in order to customize the Website to deliver personalized service to our customers.

  1. Payments The installation and use of ePharma Website and App are free of cost and this includes only the usage of certain services of the Website and App. You hereby understand that this no charge policy may be amended at any time at the discretion of the Company. While availing any of the payment methods available on the ePharma Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:

  2. Lack of authorization for any transaction(s), or

  3. Exceeding the preset limit mutually agreed by you and between ‘Bank(s)’, or

  4. Any payment issues arising out of the transaction, or

  5. Decline of transaction for any other reason(s). All payments made against the services on the App by you shall be compulsorily in LKR. The Website will not facilitate transactions with respect to any other form of currency with respect to the purchases made on the Website. 4.1 We make every effort to make sure that the pricing and availability of Products on our Website is accurate and up to date. However, rarely, there may be an error on the pricing of a product or an error related to product availability. In such cases, we are not responsible for any typographical errors and we reserve the right to cancel the sale. 4.2 We reserve the right to correct any inaccuracies or omissions related to the pricing and product availability/descriptions, even after you have submitted your order, and to change or update any other information at any time without prior notice after reviewing the order. 4.3 ePharma delivery charges, depends entirely on the location the customer needs the order to be delivered. It will be calculated on the website as soon as the customer inputs the delivery location. The delivery charge will be added to the order invoice. 4.4 Delivery times may vary depending on the delivery location as well as the time of confirmation of the order. 4.5 You can make the payment via any one of the following methods of payment: “PayHere” or Cash on Delivery.

  6. Terminations

5.1 This License and the rights granted hereunder will terminate automatically if You fail to comply with terms herein and fail to cure such breach within 30 days of becoming aware of the breach. Provisions which, by their nature, must remain in effect beyond the termination of this License shall survive.

5.2 In the event of termination, all end-user licenses that have been validly granted by You or any distributor hereunder prior to termination (excluding licenses granted to You by any distributor) shall survive termination.

  1. Confidentiality

ePharma is completely committed to protecting your privacy and guaranteeing the safety of any personal data received from you (Customer/Delivery Person). At ePharma, the confidentiality of our Customers could be a high priority. we tend to strictly adhere to the necessities of the information protection law established in Sri Lanka.

Personal information that we collect from your visit(s) to our Website, will use sensibly and carefully. We maintain compliance with the highest standards of website privacy, so our customers can securely place orders on our Website.

We understand the privacy of all information you provide is of primary importance. This is why we do everything possible to use it carefully and sensibly. This information is never shared with other companies or third-party service providers.

6.1 Information that we collect from you (customer/delivery person) We do not automatically collect your personally identifiable information. However, you might provide us with your personal and demographic information – including your name, gender, age, address, phone number, email address and your medical prescription(s), payment details – in the following ways:

  1. As a New Customer, when you register/create an account, place your order, make a payment or upload your medical prescription at ePharma
  2. As an Existing Customer, when you update your existing profile on ePharma
  3. As a new delivery person, when the admin create a new delivery person account
  4. As an existing delivery person, when you update your existing profile, and when a delivery is in progress
  5. When you contact us

NOTE: We understand the confidential nature of the prescription you provide us to process your medication order and we treat your prescription as a protected information.

During your visit to our Website, We may automatically receive technical information about your computer/device, including your IP address, your computer operating system, time-zone, browser type, and browser plug-in details, due to the communication protocol settings on the Internet.

6.2 How we use the collected information We will collect and retain your personally identifiable information only to the extent that it is necessary to fulfill our services to you. Any Personal information submitted by you to the Website or collected by us will be used ONLY to verify your identity and to communicate with you (customer/delivery person).

6.3 With whom we share the collected information We do not sell, rent, or exchange any personally identifiable information that you provide to us through this Website with any third party for commercial reasons. However, We engage trusted online payment service partners to perform payment processing and authorization services (for online payment). Through your use of the ePharma Services, you consent to our collection and transfer of your information to our payment service partner websites and third-party service providers.

6.4 Who has access to the collected information Your personally identifiable information can be accessed only on a need-to-know basis by certain {Client} employees who will be in charge of working on ePharma who are designated to carry out your requested activity, and all such employees are bound to strict confidentiality obligations.

6.5 Security Policy We guarantee that all your personal information with us is secure. ePharma takes careful precaution to protect our Customers' personal information from unauthorized access, improper use or disclosure, or unauthorized modification. Even though we have taken significant steps to protect your personally identifiable information, no company, including our Website, can fully eliminate security risks associated with Personal Information.

  1. Contact Information If you have questions about this Terms and Conditions, please use the following contact details to contact us. {Client’s contact details}

Terms and Conditions - ©ePharma - 2020