diff --git a/ui/temboardui/web/flask.py b/ui/temboardui/web/flask.py
index d32aaf759..76e055f7e 100644
--- a/ui/temboardui/web/flask.py
+++ b/ui/temboardui/web/flask.py
@@ -297,7 +297,10 @@ def load_user_from_tornado_secure_cookie(self):
         )
         if cookie:
             cookie = cookie.decode("utf-8")
-            return get_role_by_cookie(g.db_session, cookie)
+            try:
+                return get_role_by_cookie(g.db_session, cookie)
+            except Exception as e:
+                logger.error("Failed to load user from cookie: %s", e)
 
 
 class InstanceMiddleware: