Password Reset Not Working

[sampmeyjes]

When I try to reset my password, I get the following error:
Also tried resetting with someone else's account, and the same error was given.

Swift_TransportException
Failed to authenticate on SMTP server with username "[email protected]" using 2 possible authenticators

1. in /var/www/virtual/tabbie/tabbie2/tabbie2.git/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/Esmtp/AuthHandler.php at line 181
   172173174175176177178179180181182183184185186187188189190 foreach ($this->_getAuthenticatorsForAgent() as $authenticator) {
   if (in_array(strtolower($authenticator->getAuthKeyword()),
   array_map('strtolower', $this->_esmtpParams))) {
   ++$count;
   if ($authenticator->authenticate($agent, $this->_username, $this->_password)) {
   return;
   }
   }
   }
   throw new Swift_TransportException(
   'Failed to authenticate on SMTP server with username "'.
   $this->_username.'" using '.$count.' possible authenticators'
   );
   }
   }

   /**

   • Not used.
     */

2. in /var/www/virtual/tabbie/tabbie2/tabbie2.git/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/EsmtpTransport.php at line 334 – Swift_Transport_Esmtp_AuthHandler::afterEhlo(Swift_SmtpTransport)
   328329330331332333334335336337338339340 }
   }

    $this->_capabilities = $this->_getCapabilities($response);
    $this->_setHandlerParams();
    foreach ($this->_getActiveHandlers() as $handler) {
        $handler->afterEhlo($this);
    }
   

   }

   /** Overridden to add Extension support */
   protected function _doMailFromCommand($address)
   {

3. in /var/www/virtual/tabbie/tabbie2/tabbie2.git/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php at line 118 – Swift_Transport_EsmtpTransport::_doHeloCommand()
   112113114115116117118119120121122123124 try {
   $this->_buffer->initialize($this->_getBufferParams());
   } catch (Swift_TransportException $e) {
   $this->_throwException($e);
   }
   $this->_readGreeting();
   $this->_doHeloCommand();

        if ($evt) {
            $this->_eventDispatcher->dispatchEvent($evt, 'transportStarted');
        }
   
        $this->_started = true;
   

4. in /var/www/virtual/tabbie/tabbie2/tabbie2.git/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Mailer.php at line 79 – Swift_Transport_AbstractSmtpTransport::start()
   73747576777879808182838485 */
   public function send(Swift_Mime_Message $message, &$failedRecipients = null)
   {
   $failedRecipients = (array) $failedRecipients;

    if (!$this->_transport->isStarted()) {
        $this->_transport->start();
    }
   
    $sent = 0;
   
    try {
        $sent = $this->_transport->send($message, $failedRecipients);
   

5. in /var/www/virtual/tabbie/tabbie2/tabbie2.git/vendor/yiisoft/yii2-swiftmailer/Mailer.php at line 146 – Swift_Mailer::send(Swift_Message)
   140141142143144145146147148149150151152 $address = $message->getTo();
   if (is_array($address)) {
   $address = implode(', ', array_keys($address));
   }
   Yii::info('Sending email "' . $message->getSubject() . '" to "' . $address . '"', METHOD);

    return $this->getSwiftMailer()->send($message->getSwiftMessage()) > 0;
   

   }

   /**

   • Creates Swift mailer instance.
   • @return \Swift_Mailer mailer instance.
     */

6. in /var/www/virtual/tabbie/tabbie2/tabbie2.git/vendor/yiisoft/yii2/mail/BaseMailer.php at line 260 – yii\swiftmailer\Mailer::sendMessage(yii\swiftmailer\Message)

7. in /var/www/virtual/tabbie/tabbie2/tabbie2.git/vendor/yiisoft/yii2/mail/BaseMessage.php at line 48 – yii\mail\BaseMailer::send(yii\swiftmailer\Message)

8. in /var/www/virtual/tabbie/tabbie2/tabbie2.git/frontend/models/PasswordResetRequestForm.php at line 55 – yii\mail\BaseMessage::send()
   49505152535455565758596061
   if ($user->save()) {
   return \Yii::$app->mailer->compose('passwordResetToken', ['user' => $user])
   ->setFrom([\Yii::$app->params['supportEmail'] => \Yii::$app->params["appName"] . ' robot'])
   ->setTo($this->email)
   ->setSubject(Yii::t("app", 'Password reset for {user}', ["user" => $user->getName()]))
   ->send();
   } else {
   $this->addError("user", $user->getErrors());
   Yii::error("Password reset error: " . ObjectError::getMsg($user), METHOD);
   }
   } else {
   $this->addError("email", Yii::t("app", "User not found with this Email"));

9. in /var/www/virtual/tabbie/tabbie2/tabbie2.git/frontend/controllers/SiteController.php at line 217 – frontend\models\PasswordResetRequestForm::sendEmail()
   211212213214215216217218219220221222223 ]);
   }

   public function actionRequestPasswordReset() {
   $model = new PasswordResetRequestForm();
   if ($model->load(Yii::$app->request->post()) && $model->validate()) {
   if ($model->sendEmail()) {
   Yii::$app->getSession()
   ->setFlash('success', Yii::t("app", 'Check your email for further instructions.'));

            return $this->goHome();
        } else {
            Yii::$app->getSession()
   

10. frontend\controllers\SiteController::actionRequestPasswordReset()

11. in /var/www/virtual/tabbie/tabbie2/tabbie2.git/vendor/yiisoft/yii2/base/InlineAction.php at line 55 – call_user_func_array([frontend\controllers\SiteController, 'actionRequestPasswordReset'], [])

12. in /var/www/virtual/tabbie/tabbie2/tabbie2.git/vendor/yiisoft/yii2/base/Controller.php at line 154 – yii\base\InlineAction::runWithParams([])

13. in /var/www/virtual/tabbie/tabbie2/tabbie2.git/vendor/yiisoft/yii2/base/Module.php at line 454 – yii\base\Controller::runAction('request-password-reset', [])

14. in /var/www/virtual/tabbie/tabbie2/tabbie2.git/vendor/yiisoft/yii2/web/Application.php at line 84 – yii\base\Module::runAction('site/request-password-reset', [])

15. in /var/www/virtual/tabbie/tabbie2/tabbie2.git/vendor/yiisoft/yii2/base/Application.php at line 375 – yii\web\Application::handleRequest(yii\web\Request)

16. in /var/www/virtual/tabbie/tabbie2/tabbie2.git/frontend/web/index.php at line 18 – yii\base\Application::run()
    12131415161718
    $config = yii\helpers\ArrayHelper::merge(
    require(DIR . '/../../common/config/main.php'), require(DIR . '/../../common/config/main-local.php'), require(DIR . '/../config/main.php'), require(DIR . '/../config/main-local.php')
    );

$application = new yii\web\Application($config);
$application->run();
$_POST = [
'_csrf' => 'R3BKQ25QMVMgJgE1VyhXZQ0.A3A2CWgVHihnMCsYQyJwRy8AITYECg==',
'PasswordResetRequestForm' => [
'email' => '[email protected]',
],
];

$_COOKIE = [
'_ga' => 'GA1.2.227183863.1508255522',
'PHPSESSID' => 'nhma0bgm29qgd70sq4udc5aqq2',
'_csrf' => 'c1b773cce0b150ce164cf4dc7011c4e3d1b5ff8fef6b33c0d24308784b510bbfa:2:{i:0;s:5:"_csrf";i:1;s:32:"gVKv9xf6JNI3XYYFYX-sEHrq77eCOf5Y";}',
'_gid' => 'GA1.2.355340685.1519047134',
'_gat' => '1',
];

$_SESSION = [
'__flash' => [],
];

[MLEGOL]

We are having the same error. Can you help please?

[MLEGOL]

@rscoates Do you know what we can do about this?