Bot Doesn't respond

[LewisBrowne]

Hi guys,

is there any chance you could update your documentation to make the Rasa integration work when on production?

I have tried with and without a docker stack on our production server and the bot just never seems to respond. Rasa
looks to be running fine along with the rasa-router. Its almost like Chatwoot isn't forwarding to the router correctly but i cannot see why, please advise!

Thanks,
Lewis

[Gregory-Hepicloud]

Same issue here did you find fix ?

[KartikeyaRokde]

Same issue, did anyone find a fix? @chatwoot team, can anyone please help here?

[amitchavan90]

Same issue, we tried changing outgoing_url directly from DB, and surprisingly Chatwoot called those urls, but I don't know what problem it has to call rasa-router script url (i.e. localhost:8000).

[amitchavan90]

Found the solution:
there seems to be some disconnect for localhost:8000 (not sure why its not accepting request from chatwoot). I deployed the same script to another instance serving over apache server on port 80, and it worked fine.

P.S. curl request localhost:8000 from same system worked fine, but chatwoot still find some challenges to push the messages.

[sojan-official]

I have added chatwoot/implementation-examples#7 to track adding documentation for an agent bot production deployment.