Breadcrumbs couldn't be located after scrolling on pages with sticky headers

[hillaryl]

📆 Study info

Information architecture usability testing - October 2022 - Facilitator: @ClementineHahn

🚦 Issue severity

Was the participant able to reach their goal?
🔶Moderate – Yes, after overcoming significant difficulty and/or confusion.

📝 What happened?

Participant was trying to navigate from the bottom of the Designer SOMC page to the home page, the breadcrumbs at the top of the page had disappeared due to scrolling, while the sticky header remained. The participant later noticed the breadcrumbs on another page and pointed out that they would have been helpful earlier.

📗 User story

As a public servant, I need breadcrumbs to be visible wherever I am on a page, so that I can navigate back to where I was before.

📜 Recommendations

• Make breadcrumbs persistently available even after scrolling

ℹ️ More info

Two participants weren't aware that the Learning Resources logo was a link that would take them back to the home page. This isn't an issue that needs to be fixed, just a note that it's not a universally known way of navigating to home.