Feedback mechanism

[sstrubberg]

This part of our website is tied to an Alchemer survey. People submit feedback and then it gets dumped into survey via the Alchemer API.

The problem

• The API key hasn't been working since 05/2022 😩
• Alchemer access at IBM is being sunset in favor of Qualtrics.

The solution

• Get access to Monday's API and tie this form to it, along with some sort of notification in Slack when someone hits it.
• We also need to know when/if this thing ever fails.
• When a user submits the entry should record the following:
  • The positive, negative, or neutral experience
  • Any comments
  • The page they were on, including tab.
  • The time/date when they submitted.

Support

https://ibm.monday.com/apps/manage?placement=dev_center

[tay1orjones]

A few alternative ideas:

• Have the form submit a GitHub issue to a private repo
• Have the form submit directly to a private slack channel
• Have the form submit to an Airtable

I'm not sure if Alchemer/Qualtrics provides reporting, PII shielding, or whatever else, but some of these ideas would allow quasai-reporting (GitHub issue labels for positive/neutral/negative, etc). We could also update the form to say "your responses will be public".

[mattrosno]

If I remember correctly, the form from this website sent a request to the serverless function from the Vercel-hosted site? If not using Vercel hosting, would we need to spin up an IBM Cloud serverless function to keep secrets private or can Gatsby do this now?

Even though this doesn't appear like PI to me, when re-adding this, let's consult our legal counsel to add a privacy statement if necessary. Maybe it would be something like:

Do not include Confidential information in your responses or any names or other Personal Information (PI) or Sensitive Personal Information (SPI) that could identify another person. Comments will be reviewed and potentially shared as written and will not be edited.

Or maybe it's as simple as adding a checkbox that says:

I have read and understood IBM Privacy Policy

Which links to: https://www.ibm.com/privacy