diff --git a/aws/aws-reference/index.rst b/aws/aws-reference/index.rst index 22aeee03..ce4ed737 100644 --- a/aws/aws-reference/index.rst +++ b/aws/aws-reference/index.rst @@ -9,3 +9,4 @@ Technical information about some specific topics: Ubuntu on AWS Announcements EC2 credentials EKS kubelet snap + Support Options on AWS \ No newline at end of file diff --git a/aws/aws-reference/support.rst b/aws/aws-reference/support.rst new file mode 100644 index 00000000..ba89088b --- /dev/null +++ b/aws/aws-reference/support.rst @@ -0,0 +1,67 @@ +Support options on AWS +============================ + + +Ubuntu Pro on AWS +----------------- +Ubuntu Pro is a paid offering that provides expanded security coverage, +enhanced kernel patching, and hardening options for compliance frameworks. +All Ubuntu Pro images on Amazon receive the following support through Pro. + +Expanded Security Maintenance (ESM) +~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ +`ESM archives `_ extends the security patching of +the main archive to 10 years through the `esm-infra` entitlement. In addtion +to patching the core of Ubuntu, Pro offers security maintenance of a large +portion of the `universe` pocket. This security coverage is considered best effort +without Ubuntu Pro. + +Livepatch +~~~~~~~~~ +`Livepatch `_ applies security updates +to the kernel for critical and high security vulnerabilities to a live system. +This provides a buffer for system administrators to minimize downtime between +scheduled maintenance windows. This is particularly helpful for workloads +that are expensive to migrate, such as kubernetes workers for EKS. + +Compliance +~~~~~~~~~~ +Ubuntu Pro offers compliance options for users that need to apply +CIS (level 1 and 2) or FIPS hardening. FIPS is currently supported +on Ubuntu 18.04 and 20.04. 22.04 is currently available through the +`fips-preview` and `fips-updates` repositories provided through the +FIPS pro entitlement, but these modules are not yet certified. + +Canonical support +----------------- +Purchasing Pro through the AWS provides a convenient mechanism for getting access to the above features +using a unified billing portal. However, Ubuntu pro images published under the +`Canonical Group Limited marketplace seller `_ +account or launched through to the EC2 console do not receive phone support. If you would like to receive +24/5 or 24/7 phone support you can do so with the following options. + +* Private offers for marketplace listings +* Ubuntu Pro tokens + +Ubuntu Pro tokens can not be purchased through unified billing, but it offers flexibility in where +you deploy Pro. For instance, it can be used to provide Pro entitlements on on premise or hybrid +cloud deployments. + +To purchase phone support please reach out to aws@canonical.com. + + +Amazon frontline support +------------------------- +Canonical and Amazon collaborate on publishing Ubuntu Pro images +through the `Amazon Web Services marketplace seller `_. +Users of these images are able to get support directly through the +`AWS support portal `_. + + +Public Bug Tracker +------------------ +The Canonical Public Cloud (CPC) team maintains a bug tracker for all cloud images. If you find +a problem with a cloud image you case `file a bug `_. +When creating a bug please describe the issue, provide a minimal reproducer, and ensure you include +which AMI you see this issue on. CPC regularly triages issues but note that support here is +best effort.