User stuck in "pending" on Self-hosted

[pmig]

Hi,

I added a second team member to our self hosted cal.com, but he never received an invitation email so he is stuck in the "pending" state of a team.

Email per se works as booking confirmations can be received from our self hosted calcom instance.

Can I manually set a user to activated or debug the invitation emails?

[dosubot[bot]]

Hello @pmig! I'm here to help you with any bugs, questions, and more. Let's work together to solve this issue.

I found some relevant information that might help you with the issue of a user being stuck in the "pending" state:

1. Debugging Email Sending: You can log or debug the email sending process in Cal.com by checking the sendEmail function in the email-manager.ts file. This function includes error logging using console.error, which can help identify any issues during the email sending process, including invitation emails ^[1].

2. Resending Invitation Emails: There is a function called resendInvitationHandler in the Cal.com codebase that allows for resending invitation emails to users. This function is located in the file packages/trpc/server/routers/viewer/teams/resendInvitation.handler.ts ^[2].

3. Manually Activating a User: Unfortunately, I couldn't find specific instructions on manually changing a user's status from "pending" to "activated" in the database. However, you might want to explore the database tables related to user states or check the handleUserEvents function in packages/features/ee/dsync/lib/handleUserEvents.ts, which manages user states based on the eventData.active property ^[3].

These steps should help you troubleshoot the issue with the pending user status and ensure that invitation emails are sent correctly.

To continue talking to Dosu, mention @dosu.

Written by @dosu, approved by dosu-customer-success