Can't reschedule a missed appointment

[animoller]

Gidday, I have a prospective client who missed a discovery call. I asked them to reschedule rather than rebook as they included a good chunk of information in the registration page about what they're looking for. It appears to let you reschedule (choose a new day/time) but you get an error that is completely useless from a CX perspective "invalid string".

The first name, last name and email address are greyed out. They did include a last name when they booked but it's not showing up in the reschedule view. Is this the invalid string, or is it because you can't reschedule an event that's passed?

Cheers

[dosubot[bot]]

The "invalid string" error you're encountering when trying to reschedule a missed appointment is likely related to the missing last name. The parseName function in the code handles the lastName as optional, defaulting to "Nameless" if not provided, which can lead to issues if the last name is expected but not present ^[1].

Additionally, the fields being greyed out during rescheduling is managed by the getBookingFieldsWithSystemFields function, which sets fields to read-only by default during rescheduling, with exceptions made on a case-by-case basis ^[2][3].

There are similar issues reported, such as [CAL-3992] Can't reschedule a missed appointment, which is still open. The suggested solution involves checking if the action is a "reschedule" and ensuring that both first and last names are editable if required ^[4].

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Written by @dosu, approved by dosu-customer-success