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error-reporting.html
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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head profile="http://www.w3.org/2005/10/profile">
<link rel="shortcut icon" href="favicon.ico" type="image/x-icon"/>
<link rel="stylesheet" href="ajxmenu.css" type="text/css">
<meta content="text/html; charset=utf-8" http-equiv="Content-Type" />
<meta content="en-us" http-equiv="Content-Language" />
<title>Error Reporting Procedures</title>
<link href="gemini-2.css" rel="stylesheet" title = "light" type="text/css">
<link href="gemini-2-dark.css" rel="stylesheet" title = "dark" type="text/css">
<script src="style_switcher.js"></script>
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<body onload="set_style_from_cookie()">
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<table align="center" style="max-width: 900px; min-width: 200px;">
<tr>
<td class="h3">Error Reporting Procedures</td>
</tr>
</table>
<table align="center" style="max-width: 900px; min-width: 200px;">
<tr><td class="style6">It is really hard to troubleshoot a remote computer
or mount without seeing the problem.
<br />So please give us as much information as possible.
<br />Please do not leave out details.
<br /> What might not see important to you, might be just the
ticket that lets up know what is wrong.
</td></tr>
</table>
<table align="center" style="max-width: 900px; min-width: 200px;">
<tr><td class="style6">
</td></tr>
</table>
<table align="center" style="max-width: 900px; min-width: 200px;">
<tr>
<td class="style7">Click on for <a href="#reporting_Gemini2_Error">Error Reporting for Gemini-2 itself</a></td>
<td class="style7">Click on for <a href="#reporting_Ascom_Error">Error Reporting for ASCOM Driver</a></td>
</tr>
</table>
<table align="center" style="max-width: 900px; min-width: 200px;">
<tr>
<td class="style6"> </td>
</tr>
</table>
<table align="center" style="max-width: 900px; min-width: 200px;">
<tr>
<td class="style7"><a name="reporting_Gemini2_Error"></a>Reporting Error for Gemini-2 </td>
</tr>
</table>
<table align="center" style="max-width: 900px; min-width: 200px;">
<tr>
<td class="style6">
When reporting problems that include the Gemini-2
controller or it's hand controller the following information would be
very helpful to help diagnosis the problem.<br /><br />
All of the below will greatly help us understand
your problem better, and make better decisions on how to guide you.<br /><br />
1. Your name and how to best contact you.
<br />
<br />
2.Which Gemini version you have. Gemini-1 with telephone connectors for
motors. Gemini-1 with round motor plugs, The original Gemini-2 version,
or the New Gemini-2 Mini version. If you are running the 5.2
Firmware (Gemini-2 either version), on the hand controller please go to
the "Menu-->HC-->Info" and tell us which graphics chip your hand
controller has.<br />
<br />
3. Firmware Versions -
Please include the dates of the firmware. instructions for finding
these
The main way to tell the firmware version is from the web interface. See
<a href="tellfirmwareversion.html" target="_self">tellfirmwareversion.html</a>. If
you have not connected to the web interface click
<a href="ConnectingtoG2.html" target="_self">here for instructions</a>.
The hand controller can now also tell you the firmware dates. Go to Menu-->HC--><a href="hc/E020A.html" target="_self">INFO</a>.
<br /><br />
4. Your Latitude and Longitude as you entered it in
the hand controller -
<a href="quickstart/startup-site.html" target="_self">/quickstart/startup-site.html</a>
Also your location by City State and country.<br /><br />
5. The Time offset you entered into your hand
controller - <a href="hc/E023.html" target="_self">/hc/E023.html</a><br /><br />
6. Your mount type<br /><br />
7. Your power source and voltage and the battery voltage of the internal
battery as reported in the web interface. Also the voltage as reported on the
web interface, <a href="http://gemini/ad.cgi">http://gemini/ad.cgi</a>
or http://Your Gemini2 IP address/ad.cgi<br /><br />
8. Your limit setting from hand controller -
<a href="hc/En-limits-safety.html" target="_self">
/hc/En-limits-safety.html</a><br /><br />
9. Your computer operating system if you have the
Gemini-2 connected to a computer.<br /><br />
10. There are also log files internal to the gemini-2. To get these logs
run the following command. It should take you to the web interface log files. Replace the IP address in the command with your units IP address.<br />
<a href="http://192.168.0.111/sd.cgi?DN=LOGS" target="_blank">http://192.168.0.111/sd.cgi?DN=LOGS</a> <br /> You will need to log in with admin and no password. <br />
Please send the Gemini.log, EA_Enc.log, and Pointing.Dat files. Just click on them for them to
provide a download link.<be /> Please download them zip them
in one zip file and the upload it to the files section in the gemini-2
group. To do this: go to:<br />
<a href="https://groups.io/g/Gemini-II/files/User_Logs_error_files_and_suggestions" target="_blank">
https://groups.io/g/Gemini-II/files/User_Logs_error_files_and_suggestions</a><br />
make a directory named with your handle or last
name. Then post the files in the new directory you made.<br />
<br />
An alternate way to get the files is:
If you know how, the log files from the
micro-SDcard inside the Gemini-2. You can normally get to these if using
windows, by typing <a href="ftp://admin@gemini/">ftp://admin@gemini</a><span style="mso-spacerun:yes">
</span>into Windows Explorer (not the web browser), and then copy the
Logs (In the logs folder) to your desktop, zip it
and the upload it to the files
section in the gemini-2 group. To do this: go to:<br />
<a href="https://groups.io/g/Gemini-II/files/User_Logs_error_files_and_suggestions" target="_blank">
https://groups.io/g/Gemini-II/files/User_Logs_error_files_and_suggestions</a><br />
make a directory named with your handle or last
name. Then post the files in the new directory you made.<br /><br />
11. If the problem is an alignment problem, please
tell use each star you use, and the error reading after adding that star
to the alignment model. This can help determine what is also going on.<br /><br />
12. Please give a clear description of the symptoms
you are seeing.<br /><br />
13. All the steps that we can take to duplicate the
problem is very important. All stars and pointing location you use, etc.<br /><br />
14. If your problem involves the Gemini.net ASCOM
driver in any way, please follow the instructions below to report them. <br /><br />
15. Please place a message in the
<a href="https://groups.io/g/Gemini-II/" target="_blank">Gemini-2 users group</a> telling us about the email
you sent and also the error and what procedures led up to the error.
Please note all the steps you took will greatly help in determining the errors. <br />
<br />
16. After your problem is fixed, Please come back
and delete your log files, as the files section can only hold 100Mbytes
for all files stored there. The admin will delete your files after about a year period.<br />
</td>
</tr>
</table>
<table align="center" style="max-width: 900px; min-width: 200px;">
<tr>
<td class="style6"> </td>
</tr>
</table>
<table align="center" style="max-width: 900px; min-width: 200px;">
<tr>
<td class="style6">If the on-line users group does not provide enough
help then I suggest contacting Losmandy: You can call them at 747-283-1075 or FAX: 747-283-1078.
You can email Scott at <a href="mailto:[email protected]">
[email protected]</a> or Russell using
<a href="mailto:[email protected]">[email protected]</a> </td>
</tr>
</table>
<table align="center" style="max-width: 900px; min-width: 200px;">
<tr>
<td class="style6"> </td>
</tr>
</table>
<table align="center" style="max-width: 900px; min-width: 200px;">
<tr>
<td class="style6"><hr style="width: 900px; height: 4px" /></td>
</tr>
</table>
<a name="ASCOM"></a>
<table align="center" style="max-width: 900px; min-width: 200px;">
<tr>
<td class="style7">Reporting Error
for ASCOM Driver </td>
</tr>
</table>
<table align="center" style="max-width: 900px; min-width: 200px;">
<tr>
<td class="style6"> </td>
</tr>
</table>
<table align="center" style="max-width: 900px; min-width: 200px;">
<tr>
<td class="style6"><a name="reporting_Ascom_Error"></a>Pleases follow this error report procedure below, in
case you do fine anything that was missed.<br />
<br />
Please provide as much information as noted in the above section for
Gemini which will help also determine ASCOM errors. Lack of
information, really makes it hard to troubleshoot for you.<br />
<br />
1. All of the info from the above section please.<br />
<br />
2. Your name and how to contact you.
<br />
<br />
3. The default
error logging setting is 2. If you are experiencing error conditions,
please change this to a setting of 6.
You can find this setting on the Setup menu directly below the GPS
setting window. See Figure 1.<br />
</td></tr>
<tr>
<td class="style7">
<img alt="" height="765" src="gemini-images/error-reporting/ASCOM-Logging.jpg" width="900" /><br />
Figure 1
</td></tr>
<tr><td class="style6">
<br />
4. After changing it to a level of 6, please try and duplicate the error
again. Also please use either the Windows snipping tool in Vista, Win 7,
Win10,
or Alt-PrtSc to capture any error messages and post them to a Wordpad
file, and save it as a rich text document, zip them and then post
them. To do this: go to: <br />
<a href="https://groups.io/g/Gemini_ASCOM_Driver/files/Logs_and_error_files" target="_blank">https://groups.io/g/Gemini_ASCOM_Driver/files/Logs_and_error_files</a>
<br />
make a directory named with your handle or last
name. Then post the files in the new directory you made.<br />
<br />
5. You will normally find your log files in C:/..../My documents/ASCOM
Where /..../ is your user name and is found under c:/users<br />
They will be by date.<br />
<br />
6. Please place a message in the
<a href="https://groups.io/g/Gemini_ASCOM_Driver" target="_blank">Gemini ASCOM</a> users group telling us about the email
you sent and also the error and what procedures led up to the error.
Please note all the steps you took will greatly help in determining the errors. <br />
<br />
7. After your problem is fixed, Please come back
and delete your log files, as the files section can only hold 100Mbytes
for all files stored there. The admin will delete your files after about a year period.<br /><br />
8.
Here is what the Groups.io page should look like after you log in
to Groups.io <br />
</td>
</tr>
</table>
<table align="center" style="max-width: 900px; min-width: 200px;">
<tr>
<td class="style7">
<img alt="" height="451" src="gemini-images/ascom/Create_New_folder_for_Error_files.jpg" width="900" />
<!--<img alt="Sample Yahoo groups file page" height="338" src="/gemini-images/ascom/Ascom-%20Group-Files-Section.jpg" width="900" />-->
</td>
</tr>
</table>
<table align="center" style="max-width: 900px; min-width: 200px;">
<tr>
<td class="style6">
The box indicated by the red arrow is used to create a new folder. The long box to the right of "create new folder box" that says
"upload" is used to upload a file.<br />
Once you click on it, give the folder your handle or last name, then
click on the folder to make sure you enter the folder you just created.
Then use the upload button to upload your file.</td>
</tr>
</table> <br />
<table align="center" style="max-width: 900px; min-width: 200px;">
<tr>
<td class="style6">
Thanks<br />
The ASCOM Gemini.NET developers.
</td>
</tr>
</table>
<table align="center" style="max-width: 900px; min-width: 200px;">
<tr>
<td class="style6"> </td>
</tr>
</table>
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