An issue with mturk funds

[merokaa]

Hi,
I am using v1.26.41 to publish HITs at mturk which has my AWS account linked in with a valid credit card. However, CreateHIT returns an insufficient funds error message and calls for pre-paid HITs which is not an option now (as far as I understand).
Here is the exact error message:
“botocore.errorfactory.RequestError: An error occurred (RequestError) when calling the CreateHIT operation: This Requester has insufficient funds in their account to complete this transaction. Please visit https://requester.mturk.com/prepayments/new to purchase Prepaid HITs. ”

Would you please point me to what might be the reason for this issue? thank you.

[tim-finnigan]

Hi @merokaa thanks for reaching out. That is a server-side error you are getting from the CreateHIT API rather than boto3 directly.

Have you tried getting support through Mechanical Turk? Here is a form to do that: https://support.aws.amazon.com/#/contacts/aws-mechanical-turk

We generally recommend reaching out through AWS Support for account/API issues such as these. Or you could consider asking the re:Post community, as someone with Mechanical Turk experience may have more insight on this.

I am not very familiar with Mechanical Turk, but suggest confirming that you have linked your account correctly per the Getting Started guide: https://docs.aws.amazon.com/AWSMechTurk/latest/AWSMechanicalTurkGettingStartedGuide/SetUp.html#accountlinking

If that doesn't resolve the issue - there could be some account-specific problem to address, like maybe a quota limit that is restricting access.

[merokaa]

Hi @tim-finnigan, thank you for your answer. Yes, you are right it is a server-side thing as they seem to have a very small monthly limit which I could raise after contacting the AWS support.