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IBMBuildLab - Submit a request.md

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Submit a DSR (Deal Support Request) For new requests for Lab engagement, follow these instructions: Please NOTE that your ISC Opportunity must be in "Design" or higher stage for Build Lab engagement. You must have an ISC Opportunity to request Lab assistance. We also strongly recommend PTS to formalize the ask before reaching out to Lab for assistance. Build Lab requests that the IBM seller complete the following initial questionnaire so we can clearly understand the need, use case and scope of the Build project. There is also a partner questionnaire which should be completed by the partner or IBM sales team in lieu of the partner (if you prefer).

Build Lab Seller Questionnaire Build Lab Partner Questionnaire Before submitting the DSR, please fill out the above 2 questionnaires and send them to your below contacts if in Americas, or to your Build Lab focal or the Build Lab leaders mentioned further down in this document.

North America: Jim Tracy - [email protected] (Backup: Justin McCoy - [email protected]) Latin America: Savana Regina Moia - [email protected] (Backup: Rafael Todesco - [email protected]) Create a Deal Support Request (DSR) from an Opportunity Record (screenshots towards the end)

  1. Locate the Opportunity for submitting the Deal Support Request. 2. Select the "Deal Support" tab. 3. Select "New". 4. Fill out the request form to the best of your ability (selecting "Ecosystem Engineering DSR" and "Build Lab (ISVs)". (see the table below for reference)
  2. After filling up the form, Select "Next" & then "Finish" 6. Confirm DSR on the opportunity after finish the request.

Upon submission, the request is routed to an appropriate geography Build Lab team & the team will revert back to you within 1 business day.

Field What to Enter?
*What type of support do you need? Ecosystem Engineering DSR
*Support Sub-type Build Lab (ISVs) Describe the engagement detail to the best of your ability
*How can we help? (business problem, scope, use-case, skills etc)
Which product on the Select the product from the opportunity what you need help
Opportunity requires support with
*What date do you need this support? Specify the date when you would like to start the build work

Build Lab Leaders across all the geographies: WW Build Lab : Jonathan Collins ([email protected]) Americas Build Lab : Justin McCoy ([email protected]) EMEA Build Lab : Andreas Steen ([email protected]) Japan Build Lab : Kohei Fujii ([email protected]) APAC Build Lab : Abhijit Singh ([email protected]) For any question related to this process, please reach out to Raj Patil ([email protected])

3_image_0.png

4 Deal Support Request

  • What type of support do you need?

s Ecosystem Engineering DSR ,

  • Support Sub-type 6 Build Lab (ISVs) .

  • How can we help?

Complete this field.

Which product on the Opportunity requires support -None-- .

  • What date do you need this support?
n

Next Last updated: May 01, 2024 at 04:04 pm