Reset Password Link Broken

[sean-smith]

The "Reset Password" workflow is broken. Administrators can manually reset user's passwords by going to Cognito > User Pool > Delete User > Create User > Add to groups.

[eantonin]

Hi Sean,

do you mean that by clicking "reset password" the mail with the code does not arrive right?

[eantonin]

Various things can cause this (see https://aws.amazon.com/premiumsupport/knowledge-center/cognito-forgot-password/) in particular a non verified email in the cognito user pool can be the cause.

I just tried a reset password and worked.

Can you try again and let me know if this is still broken on your side or not?

[sean-smith]

Ok, here's what it looks like in cognito for me:

You'll note that the email is confirmed but not verified. Not sure what that means. I setup the account in the typical way.

[eantonin]

Gotcha, I think we may need to do something to verify the mail for the CF created user, tracking this in our backlog