Unable to init amplify app

[eddeyonline]

How did you install the Amplify CLI?

npm

If applicable, what version of Node.js are you using?

16.13.0

Amplify CLI Version

12.7.1

What operating system are you using?

Windows 10

Did you make any manual changes to the cloud resources managed by Amplify? Please describe the changes made.

No manual changes made

Describe the bug

"amplify init" in project root directory gives persistent error "ProjectInitFault: We are unable to process your request. Please reach out to your support representative."

Expected behavior

The application to be initialised and able to proceed with tutorial.

Reproduction steps

Followed instructions in tutuorial found at following URL:
https://docs.amplify.aws/start/getting-started/setup/q/integration/react/
After ensuring all the prerequisites on the previous tutorial page were met.

Project Identifier

No response

Log output

# Put your logs below this line
E:\AWS\react-amplify>amplify init --debug
Note: It is recommended to run this command from the root of your app directory
? Enter a name for the project reactamplify
The following configuration will be applied:

Project information
| Name: reactamplify
| Environment: dev
| Default editor: Visual Studio Code
| App type: javascript
| Javascript framework: react
| Source Directory Path: src
| Distribution Directory Path: build
| Build Command: npm.cmd run-script build
| Start Command: npm.cmd run-script start

? Initialize the project with the above configuration? No
? Enter a name for the environment dev
? Choose your default editor: Sublime Text
√ Choose the type of app that you're building · javascript
Please tell us about your project
? What javascript framework are you using react
? Source Directory Path:  src
? Distribution Directory Path: build
? Build Command:  npm.cmd run-script build
? Start Command: npm.cmd run-script start
Using default provider  awscloudformation
? Select the authentication method you want to use: AWS profile

For more information on AWS Profiles, see:
https://docs.aws.amazon.com/cli/latest/userguide/cli-configure-profiles.html

? Please choose the profile you want to use default
🛑 We are unable to process your request. Please reach out to your support representative.

Learn more at: https://docs.amplify.aws/cli/project/troubleshooting/

ProjectInitFault: We are unable to process your request. Please reach out to your support representative.
    at init (C:\snapshot\amplify-cli\build\node_modules\@aws-amplify\amplify-provider-awscloudformation\lib\amplify-service-manager.js:163:13)
    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
    at async Object.run (C:\snapshot\amplify-cli\build\node_modules\@aws-amplify\amplify-provider-awscloudformation\lib\initializer.js:96:9)

We are unable to process your request. Please reach out to your support representative.
UnauthorizedException: We are unable to process your request. Please reach out to your support representative.
    at Object.extractError (C:\snapshot\amplify-cli\build\node_modules\aws-sdk\lib\protocol\json.js:80:27)
    at Request.extractError (C:\snapshot\amplify-cli\build\node_modules\aws-sdk\lib\protocol\rest_json.js:61:8)
    at Request.callListeners (C:\snapshot\amplify-cli\build\node_modules\aws-sdk\lib\sequential_executor.js:106:20)
    at Request.emit (C:\snapshot\amplify-cli\build\node_modules\aws-sdk\lib\sequential_executor.js:78:10)
    at Request.emit (C:\snapshot\amplify-cli\build\node_modules\aws-sdk\lib\request.js:686:14)
    at Request.transition (C:\snapshot\amplify-cli\build\node_modules\aws-sdk\lib\request.js:22:10)
    at AcceptorStateMachine.runTo (C:\snapshot\amplify-cli\build\node_modules\aws-sdk\lib\state_machine.js:14:12)
    at C:\snapshot\amplify-cli\build\node_modules\aws-sdk\lib\state_machine.js:26:10
    at Request.<anonymous> (C:\snapshot\amplify-cli\build\node_modules\aws-sdk\lib\request.js:38:9)
    at Request.<anonymous> (C:\snapshot\amplify-cli\build\node_modules\aws-sdk\lib\request.js:688:12)
    at Request.callListeners (C:\snapshot\amplify-cli\build\node_modules\aws-sdk\lib\sequential_executor.js:116:18)
    at Request.emit (C:\snapshot\amplify-cli\build\node_modules\aws-sdk\lib\sequential_executor.js:78:10)
    at Request.emit (C:\snapshot\amplify-cli\build\node_modules\aws-sdk\lib\request.js:686:14)
    at Request.transition (C:\snapshot\amplify-cli\build\node_modules\aws-sdk\lib\request.js:22:10)
    at AcceptorStateMachine.runTo (C:\snapshot\amplify-cli\build\node_modules\aws-sdk\lib\state_machine.js:14:12)
    at C:\snapshot\amplify-cli\build\node_modules\aws-sdk\lib\state_machine.js:26:10
    at Request.<anonymous> (C:\snapshot\amplify-cli\build\node_modules\aws-sdk\lib\request.js:38:9)
    at Request.<anonymous> (C:\snapshot\amplify-cli\build\node_modules\aws-sdk\lib\request.js:688:12)
    at Request.callListeners (C:\snapshot\amplify-cli\build\node_modules\aws-sdk\lib\sequential_executor.js:116:18)
    at callNextListener (C:\snapshot\amplify-cli\build\node_modules\aws-sdk\lib\sequential_executor.js:96:12)
    at IncomingMessage.onEnd (C:\snapshot\amplify-cli\build\node_modules\aws-sdk\lib\event_listeners.js:417:13)
    at IncomingMessage.emit (node:events:525:35)
    at IncomingMessage.emit (node:domain:489:12)
    at endReadableNT (node:internal/streams/readable:1359:12)
    at process.processTicksAndRejections (node:internal/process/task_queues:82:21)

Session Identifier: 095ed2b4-4ea8-440c-a8b6-5c1edbe3eeeb

Additional information

I have tried with AWS CLI version 1 and version 2 in case of breaking change.
I have installed additional profiles to ensure this is not the issue.
I have tried different names for development environment.
I have tried with and without "npm start" already run.
I have tried adding an app in the console and after clicking on "save and deploy" I get the following message:
"Houston, there's a problem
We are unable to process your request. Please reach out to your support representative."
Thanks for any help or guidance you can give!

Before submitting, please confirm:

• I have done my best to include a minimal, self-contained set of instructions for consistently reproducing the issue.
• I have removed any sensitive information from my code snippets and submission.

[ykethan]

Hey @eddeyonline, thank you for reaching out. From the error messages provided it appears the issue is occurring on a account level.
Is this a new account?
We can utilize the following options to mitigate the issue
option 1:

If you have a premium support plan, open a case under the technical option and selecting the service as Amplify
Describe the issue you are experiencing. Do provide a link to the GitHub issue in the request.

option 2:

If you do not have a premium support plan, select the Account and billing option with the following options.

Add a subject line "Check Account Status - Amplify Console" and describe the issue you are experiencing. Do provide a link to the GitHub issue in the request.

[josefaidt]

Closing due to inactivity

[github-actions]

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