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a user's computer is crashing with creation of loci #2954

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lbestock opened this issue Nov 1, 2024 · 5 comments
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a user's computer is crashing with creation of loci #2954

lbestock opened this issue Nov 1, 2024 · 5 comments
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🐞 bug Something isn't working filemaker recording 📞 support-ticket not a software issue just questions from real people working on real projects

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@lbestock
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lbestock commented Nov 1, 2024

New BUAP user working on a Mac laptop (we'll get him signed up to GitHub momentarily). Every time he makes a new locus number, FM crashes. The locus is there when he logs back in, but that's weird.

FM version: recently downloaded 2021
MacBook pro 2020 (definitely pre M1 at least)

@lbestock lbestock added 🐞 bug Something isn't working new-issue issue needs to be reviewed and labels and projects need to be added. Remove afterwards. labels Nov 1, 2024
@lbestock
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lbestock commented Nov 1, 2024

Interesting problems noted at import and synchronization with the same user.
@ThomasHaunstetter

@lbestock
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lbestock commented Nov 1, 2024

Tom has emailed me the photos so we can look at them at least this weekend, but they are just HEICs so this really should have worked.

@urapadmin
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This has nothing to do with the photos. That's #2955

As for the crashing loci, which we really have never seen anywhere, I am at a loss. Needless to say that I can't reproduce that here, either.

Let's see if it simply vanishes when he switches to FM20, which is necessary because FM21 has trouble again with HEICS.

@urapadmin urapadmin added filemaker recording 📞 support-ticket not a software issue just questions from real people working on real projects and removed new-issue issue needs to be reviewed and labels and projects need to be added. Remove afterwards. labels Nov 1, 2024
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@ThomasHaunstetter I am hoping that the crashes when adding a locus will be solved by switching to FM 20. Otherwise I am really at a loss right now as to what might be causing this. Can you please tell me your MacOS version?

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I close this until it reappears.

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Labels
🐞 bug Something isn't working filemaker recording 📞 support-ticket not a software issue just questions from real people working on real projects
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