Fulfillment Inbound v2024-03-20 SetPackingInformation working incorrectly when contentInformationSource is BARCODE_2D and box quantity greater than one

[jotaras]

When creating boxes with contentInformationSource = BARCODE_2D and box quantity is greater than 1 setPackingInformation request, the operation is successful, but the boxes are created incorrectly.
For example, I tried to create 15 boxes, with the request:

{"packageGroupings":[{
    "boxes":[{
           "contentInformationSource":"BARCODE_2D",
            "dimensions": {"height":6.0,"length":6.0,"unitOfMeasurement":"IN","width":6.0},
            "quantity":15,
            "weight" :{"unit":"LB","value":6.0},
            "items": null
      }],
    "packingGroupId":"{{PACKAGING_GROUP_ID}}"}]
}

The response from ListShipmentBoxes, there is no BoxId for each box

{
    "boxes": [
        {
            "quantity": 14,
            "packageId": "pk5a38a81f-a854-4c09-926f-0fdabf1f7fda",
            "weight": {
                "unit": "LB",
                "value": 6
            },
            "items": [],
            "dimensions": {
                "unitOfMeasurement": "IN",
                "length": 6,
                "width": 6,
                "height": 6
            },
            "contentInformationSource": "BARCODE_2D"
        },
        {
            "quantity": 1,
            "packageId": "pkdcfa334d-b59f-4160-8319-a5f476896150",
            "weight": {
                "unit": "LB",
                "value": 6
            },
            "items": [],
            "dimensions": {
                "unitOfMeasurement": "IN",
                "length": 6,
                "width": 6,
                "height": 6
            },
            "contentInformationSource": "BARCODE_2D"
        }
    ],
    "pagination": {}
}

And when confirming placement option the operation status returns this error

{
    "operationStatus": "FAILED",
    "operationId": "ce42a424-3bd9-4283-822a-123b173b44bc",
    "operation": "confirmPlacementOption",
    "operationProblems": [
        {
            "severity": "ERROR",
            "code": "InternalServerError",
            "message": "ERROR: Something went wrong. Please try again later."
        }
    ]
}

But when I created one box for unique diminesions, here what ListShipmentBoxes response looks like:

{
    "boxes": [
        {
            "quantity": 1,
            "packageId": "pk16b9344e-05bc-48d3-981d-428b3fc80c8f",
            "weight": {
                "unit": "LB",
                "value": 6
            },
            "items": [],
            "boxId": "FBA18L84RL9DU000001",
            "dimensions": {
                "unitOfMeasurement": "IN",
                "length": 6,
                "width": 6,
                "height": 6
            },
            "contentInformationSource": "BARCODE_2D"
        },
        {
            "quantity": 1,
            "packageId": "pk1c015d77-7646-4a25-9a8c-4a632ed8e553",
            "weight": {
                "unit": "LB",
                "value": 5
            },
            "items": [],
            "boxId": "FBA18L84RL9DU000002",
            "dimensions": {
                "unitOfMeasurement": "IN",
                "length": 5,
                "width": 5,
                "height": 5
            },
            "contentInformationSource": "BARCODE_2D"
        },
        {
            "quantity": 1,
            "packageId": "pkf9c6f364-ec0e-4c5e-b28a-403261d18770",
            "weight": {
                "unit": "LB",
                "value": 7
            },
            "items": [],
            "boxId": "FBA18L84RL9DU000003",
            "dimensions": {
                "unitOfMeasurement": "IN",
                "length": 7,
                "width": 7,
                "height": 7
            },
            "contentInformationSource": "BARCODE_2D"
        }
    ],
    "pagination": {}
}

There are boxIds already and I managed to confirm the placement. Is it a known issue and when will it be resolved, or did I do something wrong?

[puppsupr]

Hi,
In order to correctly resolve this issue, Please open a support case following the guidance here so we can pursue the investigation as additional details are required from your end.

If you have already opened a case, can you please provide me the case numbers ?