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Forms and Website builder not working: You do not have access to the requested area/action #46
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More info from the browser console:
|
I see |
Yes I'm on a subdomain. |
Can you correct your logs then? The SSO is quite sensitive to the URLs, we need to be sure of what we are looking at. |
Yes of course, here are the logs.
On the mautic end there are no system logs. Hope this helps. I'm running mautic with administrative role rights. |
Is this somehow helpful, or I would need to extract more logs and details? |
I was able to replicate the bug btw, but not to identify its source. So the issue lies with the packaging of the app. |
Please let me know if there is somehow I could help. |
hi @tituspijean any updates or how can I help you to identify the source. I would very much appreciate if we fix this soon. Thanks. |
Unfortunately not. I have enabled debugging, and no log entry is created upon the triggering of this error. |
@tituspijean I already talked to them and they are not able to reproduce it, as this issue is only related to yunohost and nothing else. Thus I'm asking here. |
Then may you ask them how to debug that specific error ? Such a warning displayed to admins should be reflected in the logs. |
@tituspijean suggestion from the mautic team is to use |
Hi @tituspijean I have reviewed the yunohost scripts, and it is as recommended in Mautic documentation. Should we try to install as a development version 5.0.0-alpha1 to see if we will face the same issue? As the major version of Mautic 5 is scheduled for the end of September. |
Maybe another suggestion to troubleshoot the issue with to try without the SSO only for the specific subdomain and to see if the issue still exists. |
Same issue here. No console errors or logs here either. This is old but have you guys seen this. |
Did someone manage to find a workaround for this? I just tested the 5.0.2 version and still the same issue. |
Same for me. |
Describe the bug
I'm not able to create fields in a forms and building a website in a builder - drag and drop or select any type does not work. When I try to create a form I get the following message: You do not have access to the requested area/action
I have reported this issue on March on mautic forum but no answer yet: You do not have access to the requested area/action
Context
Steps to reproduce
Expected behavior
I tried to troubleshoot it in several ways:
Even changed the php version to 7.4 still the same.
Logs
These errors are showing in the log:
/var/www/mautic/var/logs/mautic_prod-2023-03-17.php
[2023-03-17 10:52:57] mautic.WARNING: Grapesjs: no template in query {“hostname”:“[host]”,“pid”:1717621}
Even edit of the Submit button does not load anything.
XHRGEThttps://list.[HOST]/s/forms/field/edit/1?formId=1&_=1679051776739&mauticUserLastActive=11&mauticLastNotificationId=
[HTTP/2 200 OK 88ms]
GET
https://list/.[HOST]/s/forms/field/edit/1?formId=1&_=1679051776739&mauticUserLastActive=11&mauticLastNotificationId=
Status
200
OK
VersionHTTP/2
Transferred840 B (13 B size)
Referrer Policystrict-origin-when-cross-origin
Request PriorityHighest
access-control-allow-credentials
true
access-control-allow-headers
Origin, X-Requested-With, Content-Type, Authorization
access-control-allow-methods
PUT, GET, POST, DELETE, OPTIONS
access-control-allow-origin
access-control-max-age
36000
cache-control
max-age=0, must-revalidate, private
content-security-policy
upgrade-insecure-requests
content-type
application/json
date
Fri, 17 Mar 2023 11:16:28 GMT
expires
Fri, 17 Mar 2023 11:16:28 GMT
permissions-policy
interest-cohort=()
server
nginx
strict-transport-security
max-age=63072000; includeSubDomains; preload
x-content-type-options
nosniff
x-download-options
noopen
X-Firefox-Spdy
h2
x-frame-options
SAMEORIGIN
x-permitted-cross-domain-policies
none
x-sso-wat
You've just been SSOed
x-xss-protection
1; mode=block
Accept
application/json, text/javascript, /; q=0.01
Accept-Encoding
gzip, deflate, br
Accept-Language
en-US,en;q=0.5
Connection
keep-alive
Cookie
messagesUtk=3791286360f643c0b6eca74dbb6415e5; mautic_device_id=di7n5rig60i5a72x8fefc4e; 723b8415532a45d02f3a7b6b06e8bdd1=e0i0ee6c91554kon9g76ra3mrq
DNT
1
Host
list.host
Referer
https://[HOST]/s/forms/edit/1
Sec-Fetch-Dest
empty
Sec-Fetch-Mode
cors
Sec-Fetch-Site
same-origin
TE
trailers
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:109.0) Gecko/20100101 Firefox/111.0
X-Requested-With
XMLHttpRequest
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