Unable to connect to consumer after changing deployment server

[afrancoc2000]

Hi,

I'm getting this exception after I moved my app to a different server

[ERROR] [07/12/2018 08:36:19.965] [rt-diario-op-rabbit.default-channel-dispatcher-30] [akka://rt-diario/user/rabbit-control/subscription-seguros.cuadre.reintegro.generado-7/consumer] Recovery strategy failed, or something else went horribly wrong; Nacking with requeue = true, then shutting consumer down.
java.util.concurrent.TimeoutException: Futures timed out after [5 minutes]
	at scala.concurrent.impl.Promise$DefaultPromise.ready(Promise.scala:219)
	at scala.concurrent.impl.Promise$DefaultPromise.result(Promise.scala:223)
	at scala.concurrent.Await$$anonfun$result$1.apply(package.scala:190)
	at akka.dispatch.MonitorableThreadFactory$AkkaForkJoinWorkerThread$$anon$3.block(ThreadPoolBuilder.scala:167)
	at akka.dispatch.forkjoin.ForkJoinPool.managedBlock(ForkJoinPool.java:3641)
	at akka.dispatch.MonitorableThreadFactory$AkkaForkJoinWorkerThread.blockOn(ThreadPoolBuilder.scala:165)
	at scala.concurrent.Await$.result(package.scala:190)
	at com.spingo.op_rabbit.impl.AsyncAckingRabbitConsumer.liftedTree1$1(AsyncAckingRabbitConsumer.scala:179)
	at com.spingo.op_rabbit.impl.AsyncAckingRabbitConsumer.handleAckOrNack(AsyncAckingRabbitConsumer.scala:178)
	at com.spingo.op_rabbit.impl.AsyncAckingRabbitConsumer$$anonfun$connected$1.applyOrElse(AsyncAckingRabbitConsumer.scala:85)
	at akka.actor.Actor$class.aroundReceive(Actor.scala:517)
	at com.spingo.op_rabbit.impl.AsyncAckingRabbitConsumer.aroundReceive(AsyncAckingRabbitConsumer.scala:21)
	at akka.actor.ActorCell.receiveMessage(ActorCell.scala:527)
	at akka.actor.ActorCell.invoke(ActorCell.scala:496)
	at akka.dispatch.Mailbox.processMailbox(Mailbox.scala:257)
	at akka.dispatch.Mailbox.run(Mailbox.scala:224)
	at akka.dispatch.Mailbox.exec(Mailbox.scala:234)
	at akka.dispatch.forkjoin.ForkJoinTask.doExec(ForkJoinTask.java:260)
	at akka.dispatch.forkjoin.ForkJoinPool$WorkQueue.runTask(ForkJoinPool.java:1339)
	at akka.dispatch.forkjoin.ForkJoinPool.runWorker(ForkJoinPool.java:1979)
	at akka.dispatch.forkjoin.ForkJoinWorkerThread.run(ForkJoinWorkerThread.java:107)

The exception doesn't say much, basically it timed out but I'm not sure where, if it is the consumer, does this means the connection started? I can connect from other servers and process my messages using the same app

I'm a little lost what should I check? What could be the problem?

thanks