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GetTicketsByOrganizationID is not Mapping correctly the Ticket Priority #582

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developersheat opened this issue Oct 16, 2023 · 3 comments

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@developersheat
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Hi we are using the method GetTicketsByOrganizationID but is failing to return the Ticket Priority always returns null

GroupTicketResponse : GroupResponseBase
        IList<Ticket> Tickets
              public string Priority

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@mozts2005
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I ran a test case and I am not seeing the same issue. Please, check that you are setting the value as there is not a default and using the allowed values based on the docks https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#json-format. If you are still having the issue, please create a test case that can replicate the issue and submit a PR.

@developersheat
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Hi Elizabeth
I'm still seeing the issue calling the method, no transformation calling GetTicketsByOrganizationID the GroupTicketResponse has data in the Tickets collection but all the property Priority is coming in Null, and in Zendesk there are priorities assigned
Thanks Pedro

@mozts2005
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Ok, please try and create a test case replicating the issue. Once I have a failing test case I can try and fix the issue.

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