[Feature] - Help Page

[RespectMathias]

Description

Add a Help Page where users can view common questions and answers (Q&A) and report issues. Include a model for issue reports, the Help Page for users, and an admin page to manage these reports. Admins should be able to respond, close, or update the status of reports, mimicking a GitHub issues-style workflow.

Motivation

This feature provides users with self-service support through a Q&A section while offering a direct channel to report issues. It enhances communication and helps administrators track and resolve problems effectively.

Proposed Solution

• User Help Page:
  • Display a list of common questions and answers.
  • Include a button or link for users to submit an issue report if their problem isn’t resolved.
• Issue Report Model:
  • Fields for title, description, user information, status (e.g., Open, In Progress, Closed), and timestamps.
  • Optional attachment support for screenshots or logs.
• Admin Page:
  • List all submitted reports with filtering options (e.g., by status or date).
  • Allow admins to view, respond to, update status, and close reports.
  • Include timestamps for tracking response times.

Acceptance Criteria

• Feature is clearly defined
• Meets proposed solution
• Tests considered

Additional Info

No response