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<!DOCTYPE html>
<html lang="en">
<head>
<meta name="google-site-verification" content="ZH5IjF47t4wgjbTvey150aB8bgQFKyJTTszw2pU7d3o" />
<link rel="icon" href="https://res.cloudinary.com/fullstackmafia/image/upload/v1626946901/favicon_ijjlbn.png">
<link rel="preconnect" href="https://fonts.googleapis.com">
<link rel="preconnect" href="https://fonts.gstatic.com" crossorigin>
<link href="https://fonts.googleapis.com/css2?family=Roboto:wght@400&display=swap" rel="stylesheet">
<link href="./index.css" rel="stylesheet">
<meta charset="UTF-8">
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Handbook | Reloadly</title>
</head>
<body>
<div class="header">
</div>
<div class="main">
<h1 id="introduction">Introduction</h1>
<p>The Reloadly team handbook is the central source of information for how Reloadly is run as a company. As part of our core values of being transparent and accountable, the handbook is oepn to every team member at Reloadly and feedback is welcome. Please make a request to any team member via email to suggest any improvements or reach out via Slack to ask any questions or provide clarification.</p>
<h1 id="company">Company</h1>
<ul>
<li><a href="./pages/company/vision-mission-and-core-values.html">Vision, Mission, and Core Values</a></li>
<li><a href="./pages/company/objectives-and-key-results.html">Objectives and Key Results</a><br/><ul>
<li><a href="./pages/company/objectives-and-key-results.html#what-are-okrs-">What are OKRs?</a></li>
<li><a href="./pages/company/objectives-and-key-results.html#okrs-review-summary">OKRs Review Summary</a></li>
<li><a href="./pages/company/objectives-and-key-results.html#format-of-objectives-and-key-results">Format of Objectives and Key Results</a></li>
</ul>
</li>
<li><a href="./pages/company/key-reviews.html">Key Reviews</a></li>
<li><a href="./pages/company/board-and-committee-composition.html">Board and Committee Composition</a></li><br/><ul>
<li><a href="./pages/company/board-and-committee-composition.html#board-member-requirements">Board Member Requirements</a></li>
<li><a href="./pages/company/board-and-committee-composition.html#board-meeting-process">Board Meeting Process</a></li>
<li><a href="./pages/company/board-and-committee-composition.html#board-materials">Board Materials</a></li>
<li><a href="./pages/company/board-and-committee-composition.html#board-selection-process">Board Selection Process</a></li>
<li><a href="./pages/company/board-and-committee-composition.html#reloadly-new-director-onboarding-checklist">Reloadly New Director Onboarding Checklist</a></li>
</ul>
</ul>
<h1 id="culture">Culture</h1>
<ul>
<li><a href="./pages/culture/an-overview.html">An Overview</a><br/><ul>
<li><a href="./pages/culture/an-overview.html#our-core-values">Our Core Values</a></li>
</ul></li>
<li><a href="./pages/culture/buddy-program.html">Buddy Program</a></li>
<li><a href="./pages/culture/cadence-calls.html">Cadence Calls</a></li>
<li><a href="./pages/culture/cadence-calls.html">Code of Conduct</a></li>
<li><a href="./pages/culture/e-group-weekly.html">E-Group Weekly</a></li>
</ul>
<h1 id="administration">Administration</h1>
<ul>
<li><a href="./pages/administration/functions.html">Functions</a><br/></li>
<li><a href="./pages/administration/tools.html">Tools</a><br/></li>
</ul>
<h1 id="customer-success">Customer Success</h1>
<ul>
<li><a href="./pages/customer-success/2021-review.html">2021 Review</a></li>
<li><a href="./pages/customer-success/key-team-members.html">Key Team Members</a></li>
<li><a href="./pages/customer-success/objectives.html">Objectives</a></li>
<li><a href="./pages/customer-success/onboarding-handbook.html">Onboarding Handbook</a></li>
<li><a href="./pages/customer-success/roles-and-responsibilities.html">Roles and Responsibilities</a></li>
</ul>
<h1 id="engineering">Engineering</h1>
<ul>
<li><a href="./pages/engineering/2022-strategic-planning.html">2022 Strategic Planning</a></li>
<li><a href="./pages/engineering/functions.html">Functions</a></li>
<li><a href="./pages/engineering/key-team-members.html">Key Team Members</a></li>
<li><a href="./pages/engineering/objectives.html">Objectives</a></li>
<li><a href="./pages/engineering/operating-procedure.html">Operating Procedure</a></li>
<li><a href="./pages/engineering/overtime-compensation.html">Overtime Compensation</a></li>
<li><a href="./pages/engineering/roles-and-responsibilities.html">Roles and Responsibilities</a></li>
<li><a href="./pages/engineering/tools.html">Tools</a></li>
</ul>
<h1 id="finance">Finance</h1>
<ul>
<li><a href="./pages/finance/key-team-members.html">Key Team Members</a></li>
<li><a href="./pages/finance/operating-procedure.html">Operating Procedure</a></li>
</ul>
<h1 id="human-resources">Human Resources</h1>
<ul>
<li><a href="./pages/human-resources/2022-strategic-planning.html">2022 Strategic Planning</a></li>
<li><a href="./pages/human-resources/attendance-policy.html">Attendance Policy</a></li>
<li><a href="./pages/human-resources/covid-good-practices.html">Covid Good Practices</a></li>
<li><a href="./pages/human-resources/discipline-policy.html">Discipline Policy</a></li>
<li><a href="./pages/human-resources/employee-performance.html">Employee Performance</a></li>
<li><a href="./pages/human-resources/expense-approval.html">Expense Approval</a></li>
<li><a href="./pages/human-resources/expense-approval.html">Expenses Approval</a></li>
<li><a href="./pages/human-resources/expenses-policy.html">Expenses Policy</a></li>
<li><a href="./pages/human-resources/functions.html">Functions</a></li>
<li><a href="./pages/human-resources/hr-software.html">HR Software</a></li>
<li><a href="./pages/human-resources/office-conduct-and-policies.html">Office Conduct and Policies</a></li>
<li><a href="./pages/human-resources/offsites.html">Offsites</a></li>
<li><a href="./pages/human-resources/onboarding-new-employees.html">Onboarding New Employees</a></li>
<li><a href="./pages/human-resources/organizational-change-management.html">Organizational Change Management</a></li>
<li><a href="./pages/human-resources/out-of-office-policy.html">Out of Office Policy</a></li>
<li><a href="./pages/human-resources/recruitment.html">Recruitment</a></li>
<li><a href="./pages/human-resources/roles-and-responsibilities.html">Roles and Responsibilities</a></li>
<li><a href="./pages/human-resources/tools.html">Tools</a></li>
</ul>
<h1 id="marketing">Marketing</h1>
<ul>
<li><a href="./pages/marketing/achievements-2021.html">2021 Achievements</a><br/></li>
<li><a href="./pages/marketing/functions.html">Functions</a><br/></li>
<li><a href="./pages/marketing/functions.html">Objectives</a><br/></li>
<li><a href="./pages/marketing/operating-procedure.html">Operating Procedure</a> <br/> </li>
<li><a href="./pages/marketing/roles-and-responsibilities.html">Roles and Responsibilities</a> <br/></li>
<li><a href="./pages/marketing/tools.html">Tools</a> <br/></li>
</ul>
<h1 id="procurement">Procurement</h1>
<ul>
<li><a href="./pages/procurement/operating-procedure.html">Operating Procedure</a><ul>
<li><a href="./pages/procurement/operating-procedure.html#procurement-mission">Procurement Mission</a></li>
<li><a href="./pages/procurement/operating-procedure.html#tasks-responsibilities">Tasks and Responsibilities</a></li>
<li><a href="./pages/procurement/operating-procedure.html#what-are-we-procuring-at-reloadly">What are we procuring at Reloadly?</a><ul>
<li><a href="./pages/procurement/operating-procedure.html#airtime">Airtime</a></li>
<li><a href="./pages/procurement/operating-procedure.html#gift-card-providers-utility-payments">Gift Card Providers / Utility Payments</a></li>
</ul>
</li>
<li><a href="./pages/procurement/operating-procedure.html#guidelines-to-doing-business-with-reloadl">Guidelines to doing business with Reloadly</a></li>
<li><a href="./pages/procurement/operating-procedure.html#team-meetings">Team Meetings</a></li>
</ul>
</li>
</ul>
<h1 id="product">Product</h1>
<ul>
<li><a href="./pages/product/2021-review.html">2021 Review</a><br/></li>
<li><a href="./pages/product/key-team-members.html">Key Team Members</a><br/></li>
<li><a href="./pages/product/operating-procedure.html">Operating Procedure</a> <br/>
<ul>
<li><a href="./pages/product/operating-procedure.html#product-development-process">Product Development Process</a> <br/></li>
<li><a href="./pages/product/operating-procedure.html#product-development-flow">Product Development Flow</a> <br/></li>
<li><a href="./pages/product/operating-procedure.html#provider-routes-integration-process">Provider/Routes Integration Process</a><br/></li>
<li><a href="./pages/product/operating-procedure.html#design-process">Design Process</a><br/></li>
<li><a href="./pages/product/operating-procedure.html#communicating-with-the-product-team">Communicating with the Product Team</a><br/></li>
</ul>
</li>
<li><a href="./pages/product/roles-and-responsibilities.html">Roles and Responsibilities</a></li>
<li><a href="./pages/product/team-objectives.html">Team Objectives</a></li>
<li><a href="./pages/product/toolkit.html">Toolkit</a></li>
</ul>
<h1 id="sales">Sales</h1>
<ul>
<li><a href="./pages/sales/2022-strategic-planning.html">2022 Strategic Planning</a></li>
<li><a href="./pages/sales/carriers-and-providers.html">Carriers and Providers</a></li>
<li><a href="./pages/sales/connectivity.html">Connectivity</a></li>
<li><a href="./pages/sales/development-respresentative-handbook.html">Development Representative Handbook</a></li>
<li><a href="./pages/sales/operating-procedure.html">Standard Operating Procedure</a> <br/> <ul>
<li><a href="./pages/sales/operating-procedure.html#sales-leads">Sales Leads</a> <br/></li>
<li><a href="./pages/sales/operating-procedure.html#sales-reporting">Sales Reporting</a> <br/></li>
<li><a href="./pages/sales/operating-procedure.html#sales-meetings">Sales Meetings</a><br/></li>
<li><a href="./pages/sales/operating-procedure.html#account-management">Account Management</a><br/></li>
<li><a href="./pages/sales/operating-procedure.html#pricing">Pricing</a><br/></li>
<li><a href="./pages/sales/operating-procedure.html#sales-bonuses">Sales Bonuses</a><br/></li>
</ul>
</li>
</ul>
</div>
<div class="contributor">
<h3>Maintained by</h3>
<span class="contributor-details">
<a href="mailto:[email protected]"><img src="./pages/images/staff/raphael-ugwu.jpg" alt="Raphael Ugwu" title="Raphael Ugwu" /></a>
<a href="mailto:[email protected]"><img src="./pages/images/staff/farouk-bakre.png" alt="Farouk Bakre" title="Farouk Bakre" /></a>
</span>
<p>Contribute to this page</p>
<a href="https://github.com/Reloadly/reloadly-handbook" target="_blank">View source</a>
<span class="side-menu">
<h4>On this page</h4>
<ul>
<li><a href="#company">Company</a></li>
<li><a href="#culture">Culture</a></li>
<li><a href="#administration">Administration</a></li>
<li><a href="#customer-success">Customer Success</a></li>
<li><a href="#engineering">Engineering</a></li>
<li><a href="#finance">Finance</a></li>
<li><a href="#human-resources">Human Resources</a></li>
<li><a href="#marketing">Marketing</a></li>
<li><a href="#procurement">Procurement</a></li>
<li><a href="#product">Product</a></li>
<li><a href="#sales">Sales</a></li>
</ul>
</span>
</div>
</body>
</html>