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dichotomous-debug.html
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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<html>
<head>
<meta http-equiv="content-type" content="text/html; charset=utf-8"/>
<title></title>
<meta name="generator" content="LibreOffice 7.0.1.2 (Linux)"/>
<meta name="created" content="2020-08-26T12:11:45.739455401"/>
<meta name="changed" content="2020-09-07T12:48:49.321892601"/>
<style type="text/css">
@page { size: 8.27in 11.69in; margin: 0.79in }
p { margin-bottom: 0.1in; line-height: 115%; background: transparent }
</style>
</head>
<body lang="en-GB" link="#000080" vlink="#800000" dir="ltr">
<ol><li><p style="margin-bottom: 0in; line-height: 100%">Choose your
device category</p>
<ol type="a">
<li><p style="margin-bottom: 0in; line-height: 100%">Laptop</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Go to <span style="background: #c0c0c0">2</span></p>
</ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Desktop</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Go to</p>
</ul>
</ol>
<li><p style="margin-bottom: 0in; line-height: 100%"><a name="__RefNumPara__84_491425939"></a>
Does your laptop turn on?</p>
<ol type="a">
<li><p style="margin-bottom: 0in; line-height: 100%">No</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Go to <span style="background: #c0c0c0">3</span></p>
</ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Yes</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Go to <span style="background: #c0c0c0">6</span></p>
</ul>
</ol>
<li><p style="margin-bottom: 0in; line-height: 100%"><a name="__RefNumPara__88_491425939"></a>
When charging, do you see LED indicators lighting up?</p>
<ol type="a">
<li><p style="margin-bottom: 0in; line-height: 100%">No</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Go to <span style="background: #c0c0c0">4</span></p>
</ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Yes</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Go to <span style="background: #c0c0c0">5</span></p>
</ul>
</ol>
<li><p style="margin-bottom: 0in; line-height: 100%"><a name="__RefNumPara__91_491425939"></a>
Remove the battery from the laptop, then start charging the laptop.
Do you see LED indicators lighting up?</p>
<ol type="a">
<li><p style="margin-bottom: 0in; line-height: 100%"><a name="__RefNumPara__268_491425939"></a>
No</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%"><a name="__RefNumPara__162_491425939"></a>
Either the charging port is dead, or there is a short-circuit
itself in the board. Worst case-scenario being a dead motherboard.</p>
</ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Yes</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Go to <span style="background: #c0c0c0">5</span></p>
</ul>
</ol>
<li><p style="margin-bottom: 0in; line-height: 100%"><a name="__RefNumPara__116_491425939"></a>
Attempt to power on the laptop. Does it boot up?</p>
<ol type="a">
<li><p style="margin-bottom: 0in; line-height: 100%">No</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Go to <span style="background: #c0c0c0">4.a</span></p>
</ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Yes</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Go to <span style="background: #c0c0c0">6</span></p>
</ul>
</ol>
<li><p style="margin-bottom: 0in; line-height: 100%"><a name="__RefNumPara__133_491425939"></a>
Do you see a BIOS/UEFI greeter while booting?</p>
<ol type="a">
<li><p style="margin-bottom: 0in; line-height: 100%">No</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">The BIOS/UEFI
may be corrupted.</p>
</ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Yes</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Go to <span style="background: #c0c0c0">7</span></p>
</ul>
</ol>
<li><p style="margin-bottom: 0in; line-height: 100%"><a name="__RefNumPara__212_491425939"></a>
Does an operating system boot screen logo (e.g., Ubuntu, Windows 10)
appear?</p>
<ol type="a">
<li><p style="margin-bottom: 0in; line-height: 100%">No</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Go to <span style="background: #c0c0c0">8</span></p>
</ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Yes</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Go to <span style="background: #c0c0c0">11</span></p>
</ul>
</ol>
<li><p style="margin-bottom: 0in; line-height: 100%"><a name="__RefNumPara__300_491425939"></a>
Is a hard drive properly installed in the hard drive bay? The
BIOS/UEFI will usually show an attached storage device.</p>
<ol type="a">
<li><p style="margin-bottom: 0in; line-height: 100%">No</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Install a
hard drive properly then go to <span style="background: #c0c0c0">7</span></p>
</ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Yes</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Go to <span style="background: #c0c0c0">9</span></p>
</ul>
</ol>
<li><p style="margin-bottom: 0in; line-height: 100%"><a name="__RefNumPara__184_4186162910"></a>
Plug in a Windows 10 installer and attempt to install the operating
system. Does it show an installable hard drive as its target?</p>
<ol type="a">
<li><p style="margin-bottom: 0in; line-height: 100%">No</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Go to <span style="background: #c0c0c0">10</span></p>
</ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Yes</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Proceed to
installing Windows 10 on the hard drive. It is likely the hard
drive is either blank, or the files on it are corrupted.</p>
</ul>
</ol>
<li><p style="margin-bottom: 0in; line-height: 100%"><a name="__RefNumPara__137_3538725098"></a>
Remove the hard drive from the bay, and test with another computer.
Can the hard drive be mounted?</p>
<ol type="a">
<li><p style="margin-bottom: 0in; line-height: 100%">No</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">This is a
faulty drive, and requires more advance solutions.</p>
</ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Yes</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Format the
drive and go to <span style="background: #c0c0c0">9</span></p>
</ul>
</ol>
<li><p style="margin-bottom: 0in; line-height: 100%"><a name="__RefNumPara__231_4186162910"></a>
Can you log into the user/admin account?</p>
<ol type="a">
<li><p style="margin-bottom: 0in; line-height: 100%">No</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Go to <span style="background: #c0c0c0">12</span></p>
</ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Yes</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Go to <span style="background: #c0c0c0">15</span></p>
</ul>
</ol>
<li><p style="margin-bottom: 0in; line-height: 100%"><a name="__RefNumPara__293_4186162910"></a>
Is there important data on the hard drive</p>
<ol type="a">
<li><p style="margin-bottom: 0in; line-height: 100%"><a name="__RefNumPara__235_4186162910"></a>
No</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Reinstall
your operating system</p>
</ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Yes</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Go to <span style="background: #c0c0c0">13</span></p>
</ul>
</ol>
<li><p style="margin-bottom: 0in; line-height: 100%"><a name="__RefNumPara__233_4186162910"></a>
Mount the hard drive with an external hard disk drive adapter. Is
the hard drive encrypted?</p>
<ol type="a">
<li><p style="margin-bottom: 0in; line-height: 100%">No</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Retrieve the
important files, then proceed to <span style="background: #c0c0c0">12.a</span></p>
</ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Yes</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Go to <span style="background: #c0c0c0">14</span></p>
</ul>
</ol>
<li><p style="margin-bottom: 0in; line-height: 100%"><a name="__RefNumPara__237_4186162910"></a>
Do you have access to the password to unlock the encrypted hard
drive?</p>
<ol type="a">
<li><p style="margin-bottom: 0in; line-height: 100%">No</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Unfortunately,
you will have to engage external services to decrypt your device.
If the files are not needed anymore, proceed to reinstalling the
operating system.</p>
</ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Yes</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Unlock the
hard drive, then retrieve the files. Reinstall the operating
system afterwards.</p>
</ul>
</ol>
<li><p style="margin-bottom: 0in; line-height: 100%"><a name="__RefNumPara__422_4186162910"></a>
Is there a WiFi network you can use in your area?</p>
<ol type="a">
<li><p style="margin-bottom: 0in; line-height: 100%">Yes</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Go to <span style="background: #c0c0c0">16</span></p>
</ul>
<li><p style="margin-bottom: 0in; line-height: 100%">No</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Go to <span style="background: #c0c0c0">18</span></p>
</ul>
</ol>
<li><p style="margin-bottom: 0in; line-height: 100%"><a name="__RefNumPara__295_4186162910"></a>
Can you connect to a WiFi SSID?</p>
<ol type="a">
<li><p style="margin-bottom: 0in; line-height: 100%">No</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Go to <span style="background: #c0c0c0">17</span></p>
</ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Yes</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">After
connecting to a WiFi SSID, go to</p>
</ul>
</ol>
<li><p style="margin-bottom: 0in; line-height: 100%"><a name="__RefNumPara__357_4186162910"></a>
Check for a physical WiFi toggle switch or a function key toggle
switch for WiFi. Toggle it on. Do you see see available WiFi
networks?</p>
<ol type="a">
<li><p style="margin-bottom: 0in; line-height: 100%">No</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Go to</p>
</ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Yes</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Go to <span style="background: #c0c0c0">16</span></p>
</ul>
</ol>
<li><p style="margin-bottom: 0in; line-height: 100%"><a name="__RefNumPara__490_4186162910"></a>
Connect your computer to the Internet with an Ethernet cable to the
nearest gateway router. Are you able to access Internet services?</p>
<ol type="a">
<li><p style="margin-bottom: 0in; line-height: 100%">No</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Go to</p>
</ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Yes</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Go to <span style="background: #c0c0c0">19</span></p>
</ul>
</ol>
<li><p style="margin-bottom: 0in; line-height: 100%"><a name="__RefNumPara__492_4186162910"></a>
Open the Windows Update service from the Windows settings app. Can
you run updates?</p>
<ol type="a">
<li><p style="margin-bottom: 0in; line-height: 100%">No</p>
<ul>
<li><p style="margin-bottom: 0in; line-height: 100%">Check that
you are properly connected to the Internet then retry. If you are
unable to run updates even though there are no network issues,
either the hard drive space is not adequate for running updates,
or the operating system has a system fault preventing updates from
working. Reinstalling the operating system would be one simple
solution to attempt.</p>
</ul>
</ol>
</ol>
</body>
</html>