Performs status updates (acknowledge or resolve) in bulk to an almost arbitrary number (maximum: 10k at a time) of incidents that all have an assignee user or service (or both) in commmon.
If operating on more than 10k incidents: it is recommended that you run the
script several times by constraining it to a service ID each time, and/or
requesting a time range by setting the -d/--date-range option.
Below are the arguments for the script.
-d : Only act on incidents within a date range. Must be a pair of ISO8601-formatted time stamps, separated by a comma, representing the beginning (since) and end (until) of the date range. By default, incidents of all time will be updated.
-k : REST API key. Follow this guide if you need to know how to generate a new API key.
-n : Do not perform the actions but show what will happen.
-s : ID of the service, or comma-separated list of services, for which incidents should be updated; leave blank to match all services.
-i : ID of the incident, or comma-separated list of incidents, for which incidents should be updated
-u : ID of user, or comma-separated list of users, whose assigned incidents should be included in the action. Leave blank to match incidents for all users.
-a : default=resolve, Action to take on incidents (acknowledge/resolve)
-e : Email address of the user who will be marked as performing the actions.
The below example will only dry run the script and no actions will be taken to resolve/acknowledge the incidents.
python3 mass_update_incidents.py -k API-KEY_HERE -u USER-ID -a acknowledge -e YOUR-EMAIL -n
The below example will acknowledge all the incidents assigned to a user.
python3 mass_update_incidents.py -k API-KEY_HERE -u USER-ID -a acknowledge -e YOUR-EMAIL
The below example will resolve all incidents that belongs to a service.
python3 mass_update_incidents.py -k API-KEY_HERE -s SERVICE-ID -a resolve -e YOUR-EMAIL
The below example will resolve all incidents with the associated incident ID(s)
python3 mass_update_incidents.py -k API-KEY_HERE -i INCIDENT-ID -a resolve -e YOUR-EMAIL
The below example will resolve all incidents assigned to both user1 and user2.
python3 mass_update_incidents.py -k API-KEY_HERE -s USER1-ID,USER2_ID -a resolve -e YOUR-EMAIL