502 nginx / ds:docservice FATAL Exited too quickly

[krosseyed]

I am reporting a bug as I am unable to start the document service in the document server container

Here is an output of the document server err.log logfile:

SyntaxError: Unexpected end of JSON input at JSON.parse (<anonymous>) at loadConfigurationFile (/var/www/onlyoffice/documentserver/server/Common/node_modules/log4js/lib/log4js.js:49:17) at Object.configure (/var/www/onlyoffice/documentserver/server/Common/node_modules/log4js/lib/log4js.js:58:20) at Object.<anonymous> (/var/www/onlyoffice/documentserver/server/Common/sources/logger.js:15:8) at Module._compile (module.js:653:30) at Object.Module._extensions..js (module.js:664:10) at Module.load (module.js:566:32) at tryModuleLoad (module.js:506:12) at Function.Module._load (module.js:498:3) at Module.require (module.js:597:17) undefined:1

I was expecting this to start up as usual, and this was working before I changed the IP address of the VM running the onlyoffice docker containers

DocumentServer version:
5.4.2.46

Operating System:

Linux onlyoffice 4.15.0-101-generic #102-Ubuntu SMP Mon May 11 10:07:26 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux

DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=18.04
DISTRIB_CODENAME=bionic
DISTRIB_DESCRIPTION="Ubuntu 18.04.4 LTS"

Browser version:

I am using Firefox on Windows 10, but this is impacting any browser I test this with.

[ShockwaveNN]

start the document service in the document server container

Which command are you using to start container? Seems you mounting volume with incorrect config file

[krosseyed]

I am very sorry about the delay in response. I have scrapped this particular build and will be rebuilding on a ppc64el server.

I will close this ticket as this issue has been resolved via deletion.

[ShockwaveNN]

Ok

Also please note:

rebuilding on a ppc64el server

Currently we do not support ppc64el #859
And there was attemt to implement it ONLYOFFICE/build_tools#87, but not finished

[krosseyed]

@ShockwaveNN I will follow #859 to monitor progress on this. I have a pretty beefy power9 server that I would love to run OnlyOffice on, but I know ppc64el resources are limited.

Let me know if there is anything I can do to help. I am glad that you are now hooked up with Integricloud as they are great people that are serious about their platform.