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Update to 1.8.0 fails #574

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orolhawion opened this issue Dec 17, 2024 · 0 comments
Open

Update to 1.8.0 fails #574

orolhawion opened this issue Dec 17, 2024 · 0 comments

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@orolhawion
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orolhawion commented Dec 17, 2024

When I tried to update my NK3 C NFC to 1.8.0 the following happend. I used pynitrokey 0.7.0 to perform the update Please find the log file attached.

$ nitropy nk3 update
Command line tool to interact with Nitrokey devices 0.7.0
Do you want to download the firmware version v1.8.0? [Y/n]: y
Download v1.8.0: 100%|███████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████| 1.08M/1.08M [00:00<00:00, 27.0MB/s]
Current firmware version:  v1.7.2
Updated firmware version:  v1.8.0

Please do not remove the Nitrokey 3 or insert any other Nitrokey 3 devices during the update. Doing so may damage the Nitrokey 3.
Do you want to perform the firmware update now? [y/N]: y

Please press the touch button to reboot the device into bootloader mode ...

Perform firmware update: 100%|█████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████| 548k/548k [00:06<00:00, 86.2kB/s]
Finalize upgrade:  11%|█████████████████▍                                                                                                                                             | 11/100 [00:08<01:05,  1.35%/s]
Critical error:
An unhandled exception occurred
	Exception encountered: OSError('Failed reading a response')

--------------------------------------------------------------------------------
Critical error occurred, exiting now
Unexpected? Is this a bug? Would you like to get support/help?
- You can report issues at: https://support.nitrokey.com/
- Writing an e-mail to [email protected] is also possible
- Please attach the log: '/var/folders/3r/rvk9j5zx4xb810y7ypyt0hhr0000gn/T/nitropy.log.karseqwd' with any support/help request!
--------------------------------------------------------------------------------

nitropy.log.karseqwd.zip

However, after unplugging the device and retrying the update was ok.

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