Authentication failed. invalid_state Please try again later

[prudente-pasquale]

Describe the bug
When I log on the website mermaidchart.com and I click every link inside of the menu on the top left related to my Mermaid account (Upgrade to Pro, Dashboard, Projects, Billing, Settings), I am always addressed to the webpage confluence.mermaidchart.com that displays the following error message:

Authentication failed.
invalid_state
Please try again later

To Reproduce
Steps to reproduce the behavior:

1. Go to mermaidchart.com.
2. Log in.
3. Click on the Account icon on the top left.
4. Click on Billing.

Expected behavior
I should be able to see my Billing section.

Screenshots

Desktop (please complete the following information):

• Browser: Microsoft Edge for Business
• Version: 128.0.2739.79 (Official build) (64-bit)

Additional context
I have tried using the official Confluence addon of Mermaid (marketplace.atlassian.com/apps/1234056/mermaid-chart-for-confluence) before doing the registration of my account on mermaidchart.com.

[jgreywolf]

@prudente-pasquale Are you able to click on Sign Out?

[prudente-pasquale]

Hello @jgreywolf

I was able to click on Sign Out and it seems the logout worked.

Then, I tried to sign in again and I got the same error message as soon as the login happened.

[Meera-Tresa]

Facing the same issue.

[jgreywolf]

Do either of you use Confluence?

[Meera-Tresa]

Yes

[jgreywolf]

If memory serves this was an issue with cookies. While waiting for Mermaid Chart to jump in, can you try and login to mermaidchart.com in incognito mode?