Hubs in Chrome

[Kanishk-Malick]

Why doesn't Hubs work well in chrome ?

[emclaren]

Hi @Kanishk-Malick - Hubs should work well on Chrome. Can you give more information on what's happening? Also, can you share more about your device (mobile phone /mac computer/ windows computer, operating version)? Does it work on other browsers?

To troubleshoot, I would double check Chrome is up to date, and I would test running Hubs in incognito (private browsing) mode - this would help determine if perhaps there is a browser extension causing issues.

[Kanishk-Malick]

Hi @emclaren
It works the best in Microsoft Edge, then Mozilla Firefox and the worst in Chrome.
The movement is not at all smooth in chrome. I have made a video, please check here : https://youtu.be/N3hRJ_GObCA
I tried it in incognito mode as well but no use.
Chrome is up to date. Rest of the system info is mentioned below :
OS : Windows 10 Home
Version : 10.0.19041
System Model : Lenovo 80Q3
Type : x64
Processor : Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz, 2400 Mhz, 2 Core(s), 4 Logical Processor(s)
RAM : 8 GB
Available : 1.98 GB

[vincentfretin]

The scene you showed in your youtube video is an heavy scene, I experienced 34fps for this scene, see my comments at
https://www.meetup.com/fr-FR/AWE-Nite-Berlin/events/270732606/comments/509995993/?read=1&_xtd=gatlbWFpbF9jbGlja9oAJDA0ZWViMDcwLTA3NjYtNDc3MC05OWFkLTdjNjc4OTgzYmNiYQ&_af=event&_af_eid=270732606&itemTypeToken=COMMENT

[vincentfretin]

And with https://vrland.io or https://framevr.io do you have the same issue with Chrome? If yes this may be an OS issue, if no this may be js code issue in Hubs in that case you can profile the javascript execution with Chrome.

[Kanishk-Malick]

And with https://vrland.io or https://framevr.io do you have the same issue with Chrome? If yes this may be an OS issue, if no this may be js code issue in Hubs in that case you can profile the javascript execution with Chrome.

Yes, have same issues with both of them. i noticed that these websites are using full body avatars. How ?

[vincentfretin]

For the full body avatar on vrland, it's a rigged 3d model, you can create one for Hubs too but the walking animation and sound of the steps when you move are not currently implemented in Hubs.

So for your performance issue, I don't think this a Hubs issue, but a more general issue with your chrome like WebGL rendering? Can you try some simple examples at https://threejs.org/ ?
You can always try running some profiling to see what is taking time, maybe you will have some more cues. https://developers.google.com/web/tools/chrome-devtools/evaluate-performance

[emclaren]

Another thing that might be causing this issue is if you have a graphics card installed, perhaps Chrome is for some reason using the integrated graphics card while the other browsers are using the more powerful one.

One of our community members once shared a link to this support page to ensure that an NVIDIA graphics card was set as the default for their browser (theirs was using the built in card instead by mistake) https://nvidia.custhelp.com/app/answers/detail/a_id/2615/~/how-do-i-customize-optimus-profiles-and-settings%3F

[emclaren]

Since this issue seems to be happening with other sites (https://vrland.io & https://framevr.io ) it seems unlikely to be directly related to Hubs. I'm going to mark this as answered for now, but please feel free to follow up with further questions if needed.

[Kanishk-Malick]

Hi, Wrong analysis. None of my web browsers be it chrome, Edge or Firefox are using Nvidia graphics cards. All of them are operating on integrated graphics. I even changed the default to Nvidia for chrome but faced the same issue. Warm Regards, Kanishk Malick

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On Thu, Sep 10, 2020 at 6:24 AM elgin mclaren ***@***.***> wrote: Another thing that might be causing this issue is if you have a graphics card installed, perhaps Chrome is for some reason using the integrated graphics card while the other browsers are using the more powerful one. One of our community members once shared a link to this support page to ensure that an NVIDIA graphics card was set as the default for their browser (theirs was using the built in card instead by mistake) https://nvidia.custhelp.com/app/answers/detail/a_id/2615/~/how-do-i-customize-optimus-profiles-and-settings%3F — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#2934 (reply in thread)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AQQVY56DZUJ6YQOIV34WCL3SFAPUBANCNFSM4QNEMAIA> .

[Kanishk-Malick]

It is happening in Hubs as well, so please don't mark it answered as of now please. Warm Regards, Kanishk Malick

…

On Thu, Sep 10, 2020 at 6:31 AM elgin mclaren ***@***.***> wrote: Since this issue seems to be happening with other sites (https://vrland.io & https://framevr.io ) it seems unlikely to be directly related to Hubs. I'm going to mark this as answered for now, but please feel free to follow up with further questions if needed. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#2934 (reply in thread)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AQQVY5Z6SM2AR32F4G4AICLSFAQNVANCNFSM4QNEMAIA> .

[rawnsley]

If it's happening in vrland.io and framevr.io then it's not a Hubs specific issue. I don't think it's fair to keep the issue open here and I doubt the Hubs team can do much about it, particularly if they are unable to reproduce it.

Your best bet is to raise it upstream with Chrome or work out what component is common to all three and raise it there. In all cases you will need a definitive reproduce that demonstrates the problem.