[$250] [UX Reliability] Chat loading even if it was opened before

[mountiny]

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Version Number: 9.0.46
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by:
Slack conversation: Discussed in here https://expensify.slack.com/archives/C05LX9D6E07/p1728414645672739?thread_ts=1727304948.791309&cid=C05LX9D6E07

Action Performed:

Break down in numbered steps

On iOS app

1. Open the app
2. Open some chat report
3. Verify the messages loaded correctly
4. Force quit the app
5. Open the App again
6. Open the same chat

Expected Result:

Describe what you think should've happened

The report action should be cached locally in Onyx already so even if we are making another OpenReport call, we should not be showing a skeleton

Actual Result:

Describe what actually happened

A skeleton is shown

Workaround:

Can the user still use Expensify without this being fixed? Have you informed them of the workaround?

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

screen-20241007-115935.mp4

Add any screenshot/video evidence

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• Upwork Job URL: https://www.upwork.com/jobs/~021843774456282966290
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• rayane-djouah | Reviewer | 104337904

Issue Owner

Current Issue Owner: @rayane-djouah

[melvin-bot]

Triggered auto assignment to @puneetlath (AutoAssignerNewDotQuality)

[melvin-bot]

Triggered auto assignment to @mallenexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~021843774456282966290

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @rayane-djouah (External)

[mallenexpensify]

@mountiny @puneetlath , should the External and Help Wanted labels be removed since Puneet's assigned? Based on this SO it sounds like it. Let me know if I can help, it takes ~30 seconds for the app to load on iOS for me

[mountiny]

Give support to the agency engineer who is working on the #newdot-quality bug. Giving support looks like: explaining how the code should work, retrieving data only available on the back-end, helping them with testing, reviewing their changes and keeping the urgency up.

I think it can be external; it's never been a problem to get contributors to fix it. But for what it's worth, I have asked here for expert contributor volunteers, so that sounds like it's in line with what the SO says, too.

Let me know if I can help, it takes ~30 seconds for the app to load on iOS for me

I am not sure if this is exactly the same bug @mallenexpensify Lets talk in slack

[mallenexpensify]

I am not sure if this is exactly the same bug

I agree, I think my bug is different (similar problems with slow load)

[kacper-mikolajczak]

Hi @mountiny I would like to investigate the issue!

[melvin-bot]

📣 @rayane-djouah 🎉 An offer has been automatically sent to your Upwork account for the Reviewer role 🎉 Thanks for contributing to the Expensify app!

Offer link
Upwork job

[mallenexpensify]

Posted Android logs here https://expensify.slack.com/archives/C05LX9D6E07/p1728677097096519?thread_ts=1728425143.883699&cid=C05LX9D6E07

@mountiny for the ~30 second load time on iOS, what do you think the next best step is there? I can post in #expensify-bugs or another room with deets and logs

[rayane-djouah]

Not overdue

[mountiny]

@mallenexpensify In the long load case; I would maybe post in fast-API to see if there are some active efforts now that should speed up the OpenApp. I feel like it's quite slow for you, even compared with Jason and others, which I am not sure why is the case. Do you use the focus mode? Well I would bring the discussion there as it was 17s api time

[kacper-mikolajczak]

@mountiny how does long load case correlates to current issue?

Is redundant loading of a chat happens only when long load issue exists?

[melvin-bot]

Triggered auto assignment to @mallenexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

Triggered auto assignment to @MitchExpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[mallenexpensify]

@MitchExpensify I'm off the next week, can you please keep an eye on this issue til I'm back? Thx

[MitchExpensify]

Yes!

[melvin-bot]

@puneetlath, @rinej, @mallenexpensify, @MitchExpensify, @rayane-djouah Huh... This is 4 days overdue. Who can take care of this?

[rayane-djouah]

@muttmuure bump on #50484 (comment)

[melvin-bot]

@puneetlath, @rinej, @mallenexpensify, @rayane-djouah Eep! 4 days overdue now. Issues have feelings too...

[rinej]

according to the linked conversation the PRs with the potential fixes were created. Both for OldDon and NewDot.

Conversation -> https://callstack-hq.slack.com/archives/C05LX9D6E07/p1731931310352729?thread_ts=1727449830.031979&cid=C05LX9D6E07

[rayane-djouah]

Thanks for the update. Could you please post the links to the PRs here once they are created?

[rinej]

From the above conversation:
NewDot -> #52694
OldDot -> https://github.com/Expensify/Mobile-Expensify/pull/13285

[rayane-djouah]

So, #52694 has been merged and is linked to #49964. It also resolves this issue, correct? If so, can we close this issue?
cc @mallenexpensify

[muttmuure]

Yes looks like it. Let's close