diff --git a/.github/workflows/config/labeler.yml b/.github/workflows/config/labeler.yml
index 4ee0ae7a4b036..fe25c3a1be6a9 100644
--- a/.github/workflows/config/labeler.yml
+++ b/.github/workflows/config/labeler.yml
@@ -261,6 +261,8 @@ integration/iis:
- iis/**/*
integration/impala:
- impala/**/*
+integration/intercom:
+- intercom/**/*
integration/incident_io:
- incident_io/**/*
integration/istio:
diff --git a/intercom/CHANGELOG.md b/intercom/CHANGELOG.md
new file mode 100644
index 0000000000000..1d29b050d6933
--- /dev/null
+++ b/intercom/CHANGELOG.md
@@ -0,0 +1,7 @@
+# CHANGELOG - Intercom
+
+## 1.0.0 / 2024-09-17
+
+***Added***:
+
+* Initial Release
\ No newline at end of file
diff --git a/intercom/README.md b/intercom/README.md
new file mode 100644
index 0000000000000..98320f6395cb0
--- /dev/null
+++ b/intercom/README.md
@@ -0,0 +1,84 @@
+# Intercom
+
+## Overview
+[Intercom][1] is a customer communication platform that enables businesses to engage with their users through in-app messaging, email, and chat. It offers features like live chat, automated messaging, and customer support tools, making it easier for companies to provide personalized customer experiences.
+
+The Intercom integration seamlessly collects admin activities, data events, conversations, news items, and ticket data, and ingests them into Datadog for comprehensive analysis using [webhooks][6].
+
+## Setup
+
+Follow the instructions below to configure this integration for your Intercom account.
+
+### Configuration
+
+#### Webhook Configuration
+Configure the Datadog endpoint to forward Intercom events as logs to Datadog. See [Intercom webhook overview][3] for more details.
+
+ 1. Copy the generated URL inside the **Configuration** tab on the Datadog [Intercom integration tile][4].
+ 2. Sign in to your [Intercom][2] account using a user account with full access to Apps and Integrations.
+ 3. Go to **Settings**.
+ 4. In the Integrations section, select **Developer Hub**.
+ 5. Click **New app**.
+ 6. Fill in the required details for your application, including the name and associated workspace.
+ 7. Click **Create app**.
+- #### Configure webhook topics
+ 1. Select Required permissions
+ 1. After creating the app, go to the *Authentication* section in the left-side menu, and click the **Edit** button in the top-right corner.
+ 2. By default, all permissions are enabled. However, ensure that the following specific permissions are enabled:
+ - Read admins
+ - Read content data
+ - Read conversations
+ - Read events
+ - Read tickets
+ 3. Click **Save**.
+ 2. Select Webhook topics
+ ```
+ 1. Next, navigate to the **Webhooks** section using the left-side menu.
+ 2. Enter the endpoint URL that you generated in step 1 of [Webhook Configuration](#webhook-configuration).
+ 3. On the **Select a topic** dropdown menu, select the following webhook topics:
+ - admin.activity_log_event.created
+ - content_stat.news_item
+ - conversation.admin.closed
+ - conversation.admin.replied
+ - conversation.admin.single.created
+ - conversation.admin.snoozed
+ - conversation.admin.unsnoozed
+ - conversation.priority.updated
+ - conversation.rating.added
+ - conversation.user.created
+ - event.created
+ - ticket.admin.assigned
+ - ticket.attribute.updated
+ - ticket.created
+ - ticket.state.updated
+ - ticket.team.assigned
+ 4. Click **Save**.
+
+## Data Collected
+
+### Logs
+
+The Intercom integration collects and forwards admin activities, tickets, data events, news items, and conversation logs to Datadog.
+
+### Metrics
+
+The Intercom integration does not include any metrics.
+
+### Events
+
+The Intercom integration does not include any events.
+
+### Service Checks
+
+The Intercom integration does not include any service checks.
+
+## Support
+
+For further assistance, contact [Datadog Support][5].
+
+[1]: https://www.intercom.com/
+[2]: https://app.intercom.com/
+[3]: https://developers.intercom.com/docs/webhooks
+[4]: https://app.datadoghq.com/integrations/intercom
+[5]: https://docs.datadoghq.com/help/
+[6]: https://developers.intercom.com/docs/references/2.10/webhooks/webhook-models
\ No newline at end of file
diff --git a/intercom/assets/dashboards/intercom_activity.json b/intercom/assets/dashboards/intercom_activity.json
new file mode 100644
index 0000000000000..009b529a7fc79
--- /dev/null
+++ b/intercom/assets/dashboards/intercom_activity.json
@@ -0,0 +1,562 @@
+{
+ "title": "Intercom Activity",
+ "description": "This dashboard provides a comprehensive overview of activities and highlights patterns through frequent and infrequent occurrences. Additionally, it offers insights into trends with activity logs over time. Detailed activity logs provide an in-depth analysis of all recorded activities.",
+ "widgets": [
+ {
+ "id": 7729356934643914,
+ "definition": {
+ "type": "image",
+ "url": "https://cdn.bfldr.com/OLAMIFTW/at/8j935ttmptgxs72twq8zk36f/Intercom_Logo_Lockup_Black.png?auto=webp&format=png",
+ "url_dark_theme": "https://cdn.bfldr.com/OLAMIFTW/at/tc9zfv2f3gc6bc8n9qh47gf/Intercom_Logo_Lockup_White.png?auto=webp&format=png",
+ "sizing": "contain",
+ "has_background": false,
+ "has_border": false,
+ "vertical_align": "center",
+ "horizontal_align": "center"
+ },
+ "layout": {
+ "x": 0,
+ "y": 0,
+ "width": 5,
+ "height": 3
+ }
+ },
+ {
+ "id": 8083967741378144,
+ "definition": {
+ "type": "note",
+ "content": "**Overview**\n\nThis dashboard offers an overview of activities and highlights patterns through frequent and infrequent activities. It includes panels for activity by type, email, and location. Trends are captured with activity logs over time, and detailed logs provide data for analysis.\n\nFor more information, see the [Intercom Integration Documentation](https://docs.datadoghq.com/integrations/intercom/).\n\n**Tips**\n- Use the timeframe selector in the upper-right corner of the dashboard to change the default timeframe.\n- Clone this dashboard to rearrange, modify, and add widgets and visualizations.",
+ "background_color": "white",
+ "font_size": "14",
+ "text_align": "left",
+ "vertical_align": "top",
+ "show_tick": false,
+ "tick_pos": "50%",
+ "tick_edge": "left",
+ "has_padding": true
+ },
+ "layout": {
+ "x": 5,
+ "y": 0,
+ "width": 7,
+ "height": 3
+ }
+ },
+ {
+ "id": 7742166260954860,
+ "definition": {
+ "title": "Total Activity Logs",
+ "title_size": "16",
+ "title_align": "left",
+ "type": "query_value",
+ "requests": [
+ {
+ "formulas": [
+ {
+ "formula": "query1"
+ }
+ ],
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "count"
+ },
+ "group_by": [],
+ "search": {
+ "query": "source:intercom service:activity $AppId $ActivityType $Email"
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "scalar",
+ "conditional_formats": [
+ {
+ "comparator": ">",
+ "value": 0,
+ "palette": "black_on_light_green"
+ }
+ ]
+ }
+ ],
+ "autoscale": true,
+ "precision": 2,
+ "timeseries_background": {
+ "type": "area"
+ }
+ },
+ "layout": {
+ "x": 0,
+ "y": 3,
+ "width": 4,
+ "height": 4
+ }
+ },
+ {
+ "id": 1180742486618932,
+ "definition": {
+ "title": "Activity by Type",
+ "title_size": "16",
+ "title_align": "left",
+ "requests": [
+ {
+ "formulas": [
+ {
+ "formula": "query1"
+ }
+ ],
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "count"
+ },
+ "group_by": [
+ {
+ "facet": "@data.item.activity_type",
+ "limit": 10,
+ "sort": {
+ "order": "desc",
+ "aggregation": "count"
+ }
+ }
+ ],
+ "search": {
+ "query": "source:intercom service:activity $AppId $ActivityType $Email"
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "scalar",
+ "style": {
+ "palette": "datadog16"
+ },
+ "sort": {
+ "count": 500,
+ "order_by": [
+ {
+ "type": "formula",
+ "index": 0,
+ "order": "desc"
+ }
+ ]
+ }
+ }
+ ],
+ "type": "sunburst",
+ "legend": {
+ "type": "table"
+ }
+ },
+ "layout": {
+ "x": 4,
+ "y": 3,
+ "width": 8,
+ "height": 4
+ }
+ },
+ {
+ "id": 6227471509180568,
+ "definition": {
+ "title": "Frequent Activity Logs",
+ "title_size": "16",
+ "title_align": "left",
+ "type": "toplist",
+ "requests": [
+ {
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "count"
+ },
+ "group_by": [
+ {
+ "facet": "@data.item.activity_type",
+ "limit": 10,
+ "sort": {
+ "order": "desc",
+ "aggregation": "count"
+ }
+ }
+ ],
+ "search": {
+ "query": "source:intercom service:activity $AppId $ActivityType $Email"
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "scalar",
+ "formulas": [
+ {
+ "formula": "query1"
+ }
+ ],
+ "sort": {
+ "count": 10,
+ "order_by": [
+ {
+ "type": "formula",
+ "index": 0,
+ "order": "desc"
+ }
+ ]
+ }
+ }
+ ],
+ "style": {
+ "display": {
+ "type": "stacked",
+ "legend": "automatic"
+ }
+ }
+ },
+ "layout": {
+ "x": 0,
+ "y": 7,
+ "width": 6,
+ "height": 4
+ }
+ },
+ {
+ "id": 508840349300974,
+ "definition": {
+ "title": "Infrequent Activity Logs",
+ "title_size": "16",
+ "title_align": "left",
+ "type": "toplist",
+ "requests": [
+ {
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "count"
+ },
+ "group_by": [
+ {
+ "facet": "@data.item.activity_type",
+ "limit": 10,
+ "sort": {
+ "order": "asc",
+ "aggregation": "count"
+ }
+ }
+ ],
+ "search": {
+ "query": "source:intercom service:activity $AppId $ActivityType $Email"
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "scalar",
+ "formulas": [
+ {
+ "formula": "query1"
+ }
+ ],
+ "sort": {
+ "count": 10,
+ "order_by": [
+ {
+ "type": "formula",
+ "index": 0,
+ "order": "asc"
+ }
+ ]
+ }
+ }
+ ],
+ "style": {
+ "display": {
+ "type": "stacked",
+ "legend": "automatic"
+ }
+ }
+ },
+ "layout": {
+ "x": 6,
+ "y": 7,
+ "width": 6,
+ "height": 4
+ }
+ },
+ {
+ "id": 2391792924201958,
+ "definition": {
+ "title": "Activity by Email",
+ "title_size": "16",
+ "title_align": "left",
+ "requests": [
+ {
+ "formulas": [
+ {
+ "formula": "query1"
+ }
+ ],
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "count"
+ },
+ "group_by": [
+ {
+ "facet": "@usr.email",
+ "limit": 10,
+ "sort": {
+ "order": "desc",
+ "aggregation": "count"
+ }
+ }
+ ],
+ "search": {
+ "query": "source:intercom service:activity $AppId $ActivityType $Email"
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "scalar",
+ "style": {
+ "palette": "datadog16"
+ },
+ "sort": {
+ "count": 500,
+ "order_by": [
+ {
+ "type": "formula",
+ "index": 0,
+ "order": "desc"
+ }
+ ]
+ }
+ }
+ ],
+ "type": "sunburst",
+ "legend": {
+ "type": "table"
+ }
+ },
+ "layout": {
+ "x": 0,
+ "y": 11,
+ "width": 6,
+ "height": 4
+ }
+ },
+ {
+ "id": 7611322828632796,
+ "definition": {
+ "title": "Activity by Location",
+ "title_size": "16",
+ "title_align": "left",
+ "type": "geomap",
+ "requests": [
+ {
+ "response_format": "scalar",
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "count"
+ },
+ "group_by": [
+ {
+ "facet": "@network.client.geoip.country.iso_code",
+ "limit": 10,
+ "sort": {
+ "order": "desc",
+ "aggregation": "count"
+ }
+ }
+ ],
+ "search": {
+ "query": "source:intercom service:activity $AppId $ActivityType $Email"
+ },
+ "storage": "hot"
+ }
+ ],
+ "formulas": [
+ {
+ "formula": "query1"
+ }
+ ],
+ "sort": {
+ "count": 10,
+ "order_by": [
+ {
+ "type": "formula",
+ "index": 0,
+ "order": "desc"
+ }
+ ]
+ }
+ }
+ ],
+ "style": {
+ "palette": "hostmap_blues",
+ "palette_flip": false
+ },
+ "view": {
+ "focus": "WORLD"
+ }
+ },
+ "layout": {
+ "x": 6,
+ "y": 11,
+ "width": 6,
+ "height": 4
+ }
+ },
+ {
+ "id": 8583284160124880,
+ "definition": {
+ "title": "Activity Logs over Time",
+ "title_size": "16",
+ "title_align": "left",
+ "show_legend": false,
+ "legend_layout": "horizontal",
+ "legend_columns": [
+ "avg",
+ "min",
+ "max",
+ "value",
+ "sum"
+ ],
+ "type": "timeseries",
+ "requests": [
+ {
+ "formulas": [
+ {
+ "alias": "Activity Logs",
+ "formula": "query1"
+ }
+ ],
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "count"
+ },
+ "group_by": [],
+ "search": {
+ "query": "source:intercom service:activity $AppId $ActivityType $Email"
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "timeseries",
+ "style": {
+ "palette": "dog_classic",
+ "order_by": "values",
+ "line_type": "solid",
+ "line_width": "normal"
+ },
+ "display_type": "line"
+ }
+ ]
+ },
+ "layout": {
+ "x": 0,
+ "y": 15,
+ "width": 12,
+ "height": 4
+ }
+ },
+ {
+ "id": 1268558157977012,
+ "definition": {
+ "title": "Activity Logs",
+ "title_size": "16",
+ "title_align": "left",
+ "requests": [
+ {
+ "response_format": "event_list",
+ "query": {
+ "data_source": "logs_stream",
+ "query_string": "source:intercom service:activity $AppId $ActivityType $Email ",
+ "indexes": [],
+ "storage": "hot",
+ "sort": {
+ "order": "desc",
+ "column": "timestamp"
+ }
+ },
+ "columns": [
+ {
+ "field": "status_line",
+ "width": "auto"
+ },
+ {
+ "field": "timestamp",
+ "width": "auto"
+ },
+ {
+ "field": "content",
+ "width": "auto"
+ }
+ ]
+ }
+ ],
+ "type": "list_stream"
+ },
+ "layout": {
+ "x": 0,
+ "y": 19,
+ "width": 12,
+ "height": 4
+ }
+ }
+ ],
+ "template_variables": [
+ {
+ "name": "AppId",
+ "prefix": "@app_id",
+ "available_values": [],
+ "default": "*"
+ },
+ {
+ "name": "ActivityType",
+ "prefix": "@data.item.activity_type",
+ "available_values": [],
+ "default": "*"
+ },
+ {
+ "name": "Email",
+ "prefix": "@usr.email",
+ "available_values": [],
+ "default": "*"
+ }
+ ],
+ "layout_type": "ordered",
+ "notify_list": [],
+ "reflow_type": "fixed"
+}
\ No newline at end of file
diff --git a/intercom/assets/dashboards/intercom_conversation.json b/intercom/assets/dashboards/intercom_conversation.json
new file mode 100644
index 0000000000000..abdca16530060
--- /dev/null
+++ b/intercom/assets/dashboards/intercom_conversation.json
@@ -0,0 +1,1650 @@
+{
+ "title": "Intercom Conversation",
+ "description": "This dashboard provides a comprehensive view of conversation metrics, tracking total conversations, unique ids, and AI-driven interactions. It covers user engagement with read, unread, and priority conversations, and monitors admin participation.",
+ "widgets": [
+ {
+ "id": 6225288685694040,
+ "definition": {
+ "type": "image",
+ "url": "https://cdn.bfldr.com/OLAMIFTW/at/8j935ttmptgxs72twq8zk36f/Intercom_Logo_Lockup_Black.png?auto=webp&format=png",
+ "url_dark_theme": "https://cdn.bfldr.com/OLAMIFTW/at/tc9zfv2f3gc6bc8n9qh47gf/Intercom_Logo_Lockup_White.png?auto=webp&format=png",
+ "sizing": "contain",
+ "has_background": false,
+ "has_border": false,
+ "vertical_align": "center",
+ "horizontal_align": "center"
+ },
+ "layout": {
+ "x": 0,
+ "y": 0,
+ "width": 5,
+ "height": 3
+ }
+ },
+ {
+ "id": 2170603558098884,
+ "definition": {
+ "type": "note",
+ "content": "**Overview**\n\nThis dashboard provides a concise view of conversations, with Overview covering total and AI-driven interactions, Status insights, Rating and Remarks for user feedback, Breakdown by attributes, and Logs for conversation history.\n\nFor more information, see the [Intercom Integration Documentation](https://docs.datadoghq.com/integrations/intercom/).\n\n**Tips**\n- Use the timeframe selector in the upper-right corner of the dashboard to change the default timeframe.\n- Clone this dashboard to rearrange, modify, and add widgets and visualizations.",
+ "background_color": "white",
+ "font_size": "14",
+ "text_align": "left",
+ "vertical_align": "top",
+ "show_tick": false,
+ "tick_pos": "50%",
+ "tick_edge": "left",
+ "has_padding": true
+ },
+ "layout": {
+ "x": 5,
+ "y": 0,
+ "width": 7,
+ "height": 3
+ }
+ },
+ {
+ "id": 5185798468740536,
+ "definition": {
+ "title": "Conversation Overview",
+ "background_color": "vivid_green",
+ "show_title": true,
+ "type": "group",
+ "layout_type": "ordered",
+ "widgets": [
+ {
+ "id": 3010091770766660,
+ "definition": {
+ "title": "Total Conversations",
+ "title_size": "16",
+ "title_align": "left",
+ "type": "query_value",
+ "requests": [
+ {
+ "formulas": [
+ {
+ "formula": "query1"
+ }
+ ],
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "cardinality",
+ "metric": "@data.item.source.id"
+ },
+ "group_by": [],
+ "search": {
+ "query": "source:intercom service:conversation $AppId"
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "scalar",
+ "conditional_formats": [
+ {
+ "comparator": ">",
+ "value": 0,
+ "palette": "custom_bg",
+ "custom_bg_color": "#f2e5ff"
+ }
+ ]
+ }
+ ],
+ "autoscale": true,
+ "precision": 2,
+ "timeseries_background": {
+ "type": "area"
+ }
+ },
+ "layout": {
+ "x": 0,
+ "y": 0,
+ "width": 4,
+ "height": 4
+ }
+ },
+ {
+ "id": 2356000820604452,
+ "definition": {
+ "title": "Inbound Conversations",
+ "title_size": "16",
+ "title_align": "left",
+ "type": "query_value",
+ "requests": [
+ {
+ "formulas": [
+ {
+ "formula": "query1"
+ }
+ ],
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "cardinality",
+ "metric": "@data.item.source.id"
+ },
+ "group_by": [],
+ "search": {
+ "query": "source:intercom service:conversation @topic:conversation.user.created $AppId"
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "scalar",
+ "conditional_formats": [
+ {
+ "comparator": ">",
+ "value": 0,
+ "palette": "black_on_light_yellow"
+ }
+ ]
+ }
+ ],
+ "autoscale": true,
+ "precision": 2,
+ "timeseries_background": {
+ "type": "area"
+ }
+ },
+ "layout": {
+ "x": 4,
+ "y": 0,
+ "width": 4,
+ "height": 2
+ }
+ },
+ {
+ "id": 2517373666557558,
+ "definition": {
+ "title": "Conversations with AI Agent Participation",
+ "title_size": "16",
+ "title_align": "left",
+ "type": "query_value",
+ "requests": [
+ {
+ "formulas": [
+ {
+ "formula": "query1"
+ }
+ ],
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "cardinality",
+ "metric": "@data.item.source.id"
+ },
+ "group_by": [],
+ "search": {
+ "query": "source:intercom service:conversation @data.item.ai_agent_participated:true $AppId"
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "scalar",
+ "conditional_formats": [
+ {
+ "comparator": ">",
+ "value": 0,
+ "palette": "black_on_light_green"
+ }
+ ]
+ }
+ ],
+ "autoscale": true,
+ "precision": 2,
+ "timeseries_background": {
+ "yaxis": {
+ "include_zero": true
+ },
+ "type": "area"
+ }
+ },
+ "layout": {
+ "x": 8,
+ "y": 0,
+ "width": 4,
+ "height": 2
+ }
+ },
+ {
+ "id": 8589586015163576,
+ "definition": {
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+ "id": 8192531077964338,
+ "definition": {
+ "title": "Conversation by URL",
+ "title_size": "16",
+ "title_align": "left",
+ "type": "query_table",
+ "requests": [
+ {
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "cardinality",
+ "metric": "@data.item.source.id"
+ },
+ "group_by": [
+ {
+ "facet": "@data.item.first_contact_reply.url",
+ "limit": 10,
+ "sort": {
+ "order": "desc",
+ "aggregation": "cardinality",
+ "metric": "@data.item.source.id"
+ }
+ }
+ ],
+ "search": {
+ "query": "source:intercom service:conversation $AppId"
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "scalar",
+ "sort": {
+ "count": 500,
+ "order_by": [
+ {
+ "type": "formula",
+ "index": 0,
+ "order": "desc"
+ }
+ ]
+ },
+ "formulas": [
+ {
+ "cell_display_mode": "bar",
+ "alias": "Count",
+ "formula": "query1"
+ }
+ ]
+ }
+ ],
+ "has_search_bar": "auto"
+ },
+ "layout": {
+ "x": 6,
+ "y": 4,
+ "width": 6,
+ "height": 4
+ }
+ },
+ {
+ "id": 3784662998260552,
+ "definition": {
+ "title": "Conversation by Delivery",
+ "title_size": "16",
+ "title_align": "left",
+ "requests": [
+ {
+ "formulas": [
+ {
+ "formula": "query1"
+ }
+ ],
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "cardinality",
+ "metric": "@data.item.source.id"
+ },
+ "group_by": [
+ {
+ "facet": "@data.item.source.delivered_as",
+ "limit": 10,
+ "sort": {
+ "order": "desc",
+ "aggregation": "cardinality",
+ "metric": "@data.item.source.id"
+ }
+ }
+ ],
+ "search": {
+ "query": "source:intercom service:conversation $AppId"
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "scalar",
+ "sort": {
+ "count": 500,
+ "order_by": [
+ {
+ "type": "formula",
+ "index": 0,
+ "order": "desc"
+ }
+ ]
+ },
+ "style": {
+ "palette": "datadog16"
+ }
+ }
+ ],
+ "type": "sunburst",
+ "legend": {
+ "type": "automatic"
+ }
+ },
+ "layout": {
+ "x": 0,
+ "y": 8,
+ "width": 5,
+ "height": 4
+ }
+ },
+ {
+ "id": 6224197028924524,
+ "definition": {
+ "title": "Conversation by Email",
+ "title_size": "16",
+ "title_align": "left",
+ "requests": [
+ {
+ "formulas": [
+ {
+ "formula": "query1"
+ }
+ ],
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "cardinality",
+ "metric": "@data.item.source.id"
+ },
+ "group_by": [
+ {
+ "facet": "@usr.email",
+ "limit": 10,
+ "sort": {
+ "order": "desc",
+ "aggregation": "cardinality",
+ "metric": "@data.item.source.id"
+ }
+ }
+ ],
+ "search": {
+ "query": "source:intercom service:conversation $AppId -@usr.email:\"\""
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "scalar",
+ "sort": {
+ "count": 500,
+ "order_by": [
+ {
+ "type": "formula",
+ "index": 0,
+ "order": "desc"
+ }
+ ]
+ },
+ "style": {
+ "palette": "datadog16"
+ }
+ }
+ ],
+ "type": "sunburst",
+ "legend": {
+ "type": "table"
+ }
+ },
+ "layout": {
+ "x": 5,
+ "y": 8,
+ "width": 7,
+ "height": 4
+ }
+ }
+ ]
+ },
+ "layout": {
+ "x": 0,
+ "y": 24,
+ "width": 12,
+ "height": 13
+ }
+ },
+ {
+ "id": 1078813600796590,
+ "definition": {
+ "title": "Conversation Logs",
+ "background_color": "vivid_purple",
+ "show_title": true,
+ "type": "group",
+ "layout_type": "ordered",
+ "widgets": [
+ {
+ "id": 1731470464403416,
+ "definition": {
+ "title": "Conversation Logs over Time",
+ "title_size": "16",
+ "title_align": "left",
+ "show_legend": true,
+ "legend_layout": "auto",
+ "legend_columns": [
+ "avg",
+ "min",
+ "max",
+ "value",
+ "sum"
+ ],
+ "type": "timeseries",
+ "requests": [
+ {
+ "formulas": [
+ {
+ "alias": "Conversations",
+ "formula": "query1"
+ }
+ ],
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "count"
+ },
+ "group_by": [],
+ "search": {
+ "query": "source:intercom service:conversation $AppId"
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "timeseries",
+ "style": {
+ "palette": "dog_classic",
+ "order_by": "values",
+ "line_type": "solid",
+ "line_width": "normal"
+ },
+ "display_type": "line"
+ }
+ ]
+ },
+ "layout": {
+ "x": 0,
+ "y": 0,
+ "width": 12,
+ "height": 4
+ }
+ },
+ {
+ "id": 1124979554619552,
+ "definition": {
+ "title": "Conversation Logs",
+ "title_size": "16",
+ "title_align": "left",
+ "requests": [
+ {
+ "response_format": "event_list",
+ "query": {
+ "data_source": "logs_stream",
+ "query_string": "source:intercom service:conversation $AppId ",
+ "indexes": [],
+ "storage": "hot",
+ "sort": {
+ "order": "desc",
+ "column": "timestamp"
+ }
+ },
+ "columns": [
+ {
+ "field": "status_line",
+ "width": "auto"
+ },
+ {
+ "field": "timestamp",
+ "width": "auto"
+ },
+ {
+ "field": "content",
+ "width": "auto"
+ }
+ ]
+ }
+ ],
+ "type": "list_stream"
+ },
+ "layout": {
+ "x": 0,
+ "y": 4,
+ "width": 12,
+ "height": 4
+ }
+ }
+ ]
+ },
+ "layout": {
+ "x": 0,
+ "y": 37,
+ "width": 12,
+ "height": 9
+ }
+ },
+ {
+ "id": 638964396789664,
+ "definition": {
+ "title": "Monitors Summary",
+ "background_color": "vivid_green",
+ "show_title": true,
+ "type": "group",
+ "layout_type": "ordered",
+ "widgets": [
+ {
+ "id": 4113001593727152,
+ "definition": {
+ "title": "Conversation Monitors Summary",
+ "type": "manage_status",
+ "display_format": "countsAndList",
+ "color_preference": "text",
+ "hide_zero_counts": true,
+ "show_status": true,
+ "last_triggered_format": "relative",
+ "query": "tag:(source:intercom AND service:conversation)",
+ "sort": "status,asc",
+ "count": 50,
+ "start": 0,
+ "summary_type": "monitors",
+ "show_priority": false,
+ "show_last_triggered": false
+ },
+ "layout": {
+ "x": 0,
+ "y": 0,
+ "width": 12,
+ "height": 3
+ }
+ }
+ ]
+ },
+ "layout": {
+ "x": 0,
+ "y": 46,
+ "width": 12,
+ "height": 4
+ }
+ }
+ ],
+ "template_variables": [
+ {
+ "name": "AppId",
+ "prefix": "@app_id",
+ "available_values": [],
+ "default": "*"
+ }
+ ],
+ "layout_type": "ordered",
+ "notify_list": [],
+ "reflow_type": "fixed"
+}
\ No newline at end of file
diff --git a/intercom/assets/dashboards/intercom_data_event.json b/intercom/assets/dashboards/intercom_data_event.json
new file mode 100644
index 0000000000000..2804a58e4ed28
--- /dev/null
+++ b/intercom/assets/dashboards/intercom_data_event.json
@@ -0,0 +1,560 @@
+{
+ "title": "Intercom Data Event",
+ "description": "This dashboard provides a detailed analysis of data events by tracking total data events, highlighting patterns through frequent and infrequent activities, and offering insights into trends with data events over time. Detailed data event logs offer an in-depth analysis of all recorded activities.",
+ "widgets": [
+ {
+ "id": 7280427532172846,
+ "definition": {
+ "type": "image",
+ "url": "https://cdn.bfldr.com/OLAMIFTW/at/8j935ttmptgxs72twq8zk36f/Intercom_Logo_Lockup_Black.png?auto=webp&format=png",
+ "url_dark_theme": "https://cdn.bfldr.com/OLAMIFTW/at/tc9zfv2f3gc6bc8n9qh47gf/Intercom_Logo_Lockup_White.png?auto=webp&format=png",
+ "sizing": "contain",
+ "has_background": false,
+ "has_border": false,
+ "vertical_align": "center",
+ "horizontal_align": "center"
+ },
+ "layout": {
+ "x": 0,
+ "y": 0,
+ "width": 5,
+ "height": 3
+ }
+ },
+ {
+ "id": 3618593347996828,
+ "definition": {
+ "type": "note",
+ "content": "**Overview**\n\nThis dashboard offers a detailed analysis of data events, tracking total data events, highlights patterns through frequent and infrequent activities and offers insights into trends with data events over time.\n\nFor more information, see the [Intercom Integration Documentation](https://docs.datadoghq.com/integrations/intercom/).\n\n**Tips**\n- Use the timeframe selector in the upper-right of the dashboard to change the default timeframe.\n- Clone this dashboard to rearrange, modify and add widgets and visualizations.",
+ "background_color": "white",
+ "font_size": "14",
+ "text_align": "left",
+ "vertical_align": "top",
+ "show_tick": false,
+ "tick_pos": "50%",
+ "tick_edge": "left",
+ "has_padding": true
+ },
+ "layout": {
+ "x": 5,
+ "y": 0,
+ "width": 7,
+ "height": 3
+ }
+ },
+ {
+ "id": 7581757942831184,
+ "definition": {
+ "title": "Total Data Events",
+ "title_size": "16",
+ "title_align": "left",
+ "type": "query_value",
+ "requests": [
+ {
+ "formulas": [
+ {
+ "formula": "query1"
+ }
+ ],
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "count"
+ },
+ "group_by": [],
+ "search": {
+ "query": "source:intercom service:data_event $AppId $EventName $Email $IntercomUserId"
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "scalar"
+ }
+ ],
+ "autoscale": true,
+ "precision": 2,
+ "timeseries_background": {
+ "type": "area"
+ }
+ },
+ "layout": {
+ "x": 0,
+ "y": 3,
+ "width": 4,
+ "height": 4
+ }
+ },
+ {
+ "id": 4619163694799708,
+ "definition": {
+ "title": "Data Event by Type",
+ "title_size": "16",
+ "title_align": "left",
+ "requests": [
+ {
+ "formulas": [
+ {
+ "formula": "query1"
+ }
+ ],
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "count"
+ },
+ "group_by": [
+ {
+ "facet": "@data.item.event_name",
+ "limit": 10,
+ "sort": {
+ "order": "desc",
+ "aggregation": "count"
+ }
+ }
+ ],
+ "search": {
+ "query": "source:intercom service:data_event $AppId $EventName $Email $IntercomUserId"
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "scalar",
+ "style": {
+ "palette": "datadog16"
+ },
+ "sort": {
+ "count": 500,
+ "order_by": [
+ {
+ "type": "formula",
+ "index": 0,
+ "order": "desc"
+ }
+ ]
+ }
+ }
+ ],
+ "type": "sunburst",
+ "legend": {
+ "type": "table"
+ }
+ },
+ "layout": {
+ "x": 4,
+ "y": 3,
+ "width": 8,
+ "height": 4
+ }
+ },
+ {
+ "id": 5438970282930678,
+ "definition": {
+ "title": "Frequent Data Events",
+ "title_size": "16",
+ "title_align": "left",
+ "type": "toplist",
+ "requests": [
+ {
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "count"
+ },
+ "group_by": [
+ {
+ "facet": "@data.item.event_name",
+ "limit": 10,
+ "sort": {
+ "order": "desc",
+ "aggregation": "count"
+ }
+ }
+ ],
+ "search": {
+ "query": "source:intercom service:data_event $AppId $EventName $Email $IntercomUserId"
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "scalar",
+ "formulas": [
+ {
+ "formula": "query1"
+ }
+ ],
+ "sort": {
+ "count": 10,
+ "order_by": [
+ {
+ "type": "formula",
+ "index": 0,
+ "order": "desc"
+ }
+ ]
+ }
+ }
+ ],
+ "style": {
+ "display": {
+ "type": "stacked",
+ "legend": "automatic"
+ }
+ }
+ },
+ "layout": {
+ "x": 0,
+ "y": 7,
+ "width": 6,
+ "height": 4
+ }
+ },
+ {
+ "id": 3661933617242074,
+ "definition": {
+ "title": "Infrequent Data Events",
+ "title_size": "16",
+ "title_align": "left",
+ "type": "toplist",
+ "requests": [
+ {
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "count"
+ },
+ "group_by": [
+ {
+ "facet": "@data.item.event_name",
+ "limit": 10,
+ "sort": {
+ "order": "asc",
+ "aggregation": "count"
+ }
+ }
+ ],
+ "search": {
+ "query": "source:intercom service:data_event $AppId $EventName $Email $IntercomUserId"
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "scalar",
+ "formulas": [
+ {
+ "formula": "query1"
+ }
+ ],
+ "sort": {
+ "count": 10,
+ "order_by": [
+ {
+ "type": "formula",
+ "index": 0,
+ "order": "asc"
+ }
+ ]
+ }
+ }
+ ],
+ "style": {
+ "display": {
+ "type": "stacked",
+ "legend": "automatic"
+ }
+ }
+ },
+ "layout": {
+ "x": 6,
+ "y": 7,
+ "width": 6,
+ "height": 4
+ }
+ },
+ {
+ "id": 652963744042232,
+ "definition": {
+ "title": "Data Event by Intercom User Id",
+ "title_size": "16",
+ "title_align": "left",
+ "requests": [
+ {
+ "formulas": [
+ {
+ "formula": "query1"
+ }
+ ],
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "count"
+ },
+ "group_by": [
+ {
+ "facet": "@usr.id",
+ "limit": 10,
+ "sort": {
+ "order": "desc",
+ "aggregation": "count"
+ }
+ }
+ ],
+ "search": {
+ "query": "source:intercom service:data_event $AppId $EventName $Email $IntercomUserId"
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "scalar",
+ "style": {
+ "palette": "datadog16"
+ },
+ "sort": {
+ "count": 500,
+ "order_by": [
+ {
+ "type": "formula",
+ "index": 0,
+ "order": "desc"
+ }
+ ]
+ }
+ }
+ ],
+ "type": "sunburst",
+ "legend": {
+ "type": "table"
+ }
+ },
+ "layout": {
+ "x": 0,
+ "y": 11,
+ "width": 6,
+ "height": 4
+ }
+ },
+ {
+ "id": 4264091848446710,
+ "definition": {
+ "title": "Data Event by Email",
+ "title_size": "16",
+ "title_align": "left",
+ "requests": [
+ {
+ "formulas": [
+ {
+ "formula": "query1"
+ }
+ ],
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "count"
+ },
+ "group_by": [
+ {
+ "facet": "@usr.email",
+ "limit": 10,
+ "sort": {
+ "order": "desc",
+ "aggregation": "count"
+ }
+ }
+ ],
+ "search": {
+ "query": "source:intercom service:data_event $AppId $EventName $Email $IntercomUserId"
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "scalar",
+ "style": {
+ "palette": "datadog16"
+ },
+ "sort": {
+ "count": 500,
+ "order_by": [
+ {
+ "type": "formula",
+ "index": 0,
+ "order": "desc"
+ }
+ ]
+ }
+ }
+ ],
+ "type": "sunburst",
+ "legend": {
+ "type": "table"
+ }
+ },
+ "layout": {
+ "x": 6,
+ "y": 11,
+ "width": 6,
+ "height": 4
+ }
+ },
+ {
+ "id": 2703438335898176,
+ "definition": {
+ "title": "Data Events over Time",
+ "title_size": "16",
+ "title_align": "left",
+ "show_legend": false,
+ "legend_layout": "horizontal",
+ "legend_columns": [
+ "avg",
+ "min",
+ "max",
+ "value",
+ "sum"
+ ],
+ "type": "timeseries",
+ "requests": [
+ {
+ "formulas": [
+ {
+ "alias": "Data Events",
+ "formula": "query1"
+ }
+ ],
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "count"
+ },
+ "group_by": [],
+ "search": {
+ "query": "source:intercom service:data_event $AppId $EventName $Email $IntercomUserId"
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "timeseries",
+ "style": {
+ "palette": "dog_classic",
+ "order_by": "values",
+ "line_type": "solid",
+ "line_width": "normal"
+ },
+ "display_type": "line"
+ }
+ ]
+ },
+ "layout": {
+ "x": 0,
+ "y": 15,
+ "width": 12,
+ "height": 4
+ }
+ },
+ {
+ "id": 96110862861646,
+ "definition": {
+ "title": "Data Event Logs",
+ "title_size": "16",
+ "title_align": "left",
+ "requests": [
+ {
+ "response_format": "event_list",
+ "query": {
+ "data_source": "logs_stream",
+ "query_string": "source:intercom service:data_event $AppId $EventName $Email $IntercomUserId ",
+ "indexes": [],
+ "storage": "hot",
+ "sort": {
+ "order": "desc",
+ "column": "timestamp"
+ }
+ },
+ "columns": [
+ {
+ "field": "status_line",
+ "width": "auto"
+ },
+ {
+ "field": "timestamp",
+ "width": "auto"
+ },
+ {
+ "field": "content",
+ "width": "auto"
+ }
+ ]
+ }
+ ],
+ "type": "list_stream"
+ },
+ "layout": {
+ "x": 0,
+ "y": 19,
+ "width": 12,
+ "height": 4
+ }
+ }
+ ],
+ "template_variables": [
+ {
+ "name": "AppId",
+ "prefix": "@app_id",
+ "available_values": [],
+ "default": "*"
+ },
+ {
+ "name": "EventName",
+ "prefix": "@data.item.event_name",
+ "available_values": [],
+ "default": "*"
+ },
+ {
+ "name": "Email",
+ "prefix": "@usr.email",
+ "available_values": [],
+ "default": "*"
+ },
+ {
+ "name": "IntercomUserId",
+ "prefix": "@usr.id",
+ "available_values": [],
+ "default": "*"
+ }
+ ],
+ "layout_type": "ordered",
+ "notify_list": [],
+ "reflow_type": "fixed"
+}
\ No newline at end of file
diff --git a/intercom/assets/dashboards/intercom_news_item.json b/intercom/assets/dashboards/intercom_news_item.json
new file mode 100644
index 0000000000000..460f5c54ebf5c
--- /dev/null
+++ b/intercom/assets/dashboards/intercom_news_item.json
@@ -0,0 +1,889 @@
+{
+ "title": "Intercom News Item",
+ "description": "This dashboard provides a detailed overview of news item insights by tracking the total number of news items and categorizing them by location and publishing method. Additionally, it offers insights into trends in news items and interactions over time, along with detailed news item logs for thorough tracking and analysis.",
+ "widgets": [
+ {
+ "id": 1783675717862112,
+ "definition": {
+ "type": "image",
+ "url": "https://cdn.bfldr.com/OLAMIFTW/at/8j935ttmptgxs72twq8zk36f/Intercom_Logo_Lockup_Black.png?auto=webp&format=png",
+ "url_dark_theme": "https://cdn.bfldr.com/OLAMIFTW/at/tc9zfv2f3gc6bc8n9qh47gf/Intercom_Logo_Lockup_White.png?auto=webp&format=png",
+ "sizing": "contain",
+ "has_background": false,
+ "has_border": false,
+ "vertical_align": "center",
+ "horizontal_align": "center"
+ },
+ "layout": {
+ "x": 0,
+ "y": 0,
+ "width": 5,
+ "height": 3
+ }
+ },
+ {
+ "id": 1627132489943418,
+ "definition": {
+ "type": "note",
+ "content": "**Overview**\n\nThis dashboard provides a detailed overview of news item insights by tracking the total number of news items and categorizing them by location and publishing method. Additionally, it offers insights into trends in news items and interactions over time, along with detailed news item logs for thorough tracking and analysis.\n\nFor more information, see the [Intercom Integration Documentation](https://docs.datadoghq.com/integrations/intercom/).\n\n**Tips**\n- Use the timeframe selector in the upper-right of the dashboard to change the default timeframe.\n- Clone this dashboard to rearrange, modify and add widgets and visualizations.",
+ "background_color": "white",
+ "font_size": "14",
+ "text_align": "left",
+ "vertical_align": "top",
+ "show_tick": false,
+ "tick_pos": "50%",
+ "tick_edge": "left",
+ "has_padding": true
+ },
+ "layout": {
+ "x": 5,
+ "y": 0,
+ "width": 7,
+ "height": 3
+ }
+ },
+ {
+ "id": 6027608778808484,
+ "definition": {
+ "title": "News Item Overview",
+ "background_color": "vivid_purple",
+ "show_title": true,
+ "type": "group",
+ "layout_type": "ordered",
+ "widgets": [
+ {
+ "id": 5473167149271250,
+ "definition": {
+ "title": "Total News Items",
+ "title_size": "16",
+ "title_align": "left",
+ "type": "query_value",
+ "requests": [
+ {
+ "formulas": [
+ {
+ "formula": "query1"
+ }
+ ],
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "cardinality",
+ "metric": "@data.item.metadata.ruleset_id"
+ },
+ "group_by": [],
+ "search": {
+ "query": "source:intercom @data.item.metadata.content_type:news_item $AppId"
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "scalar",
+ "conditional_formats": [
+ {
+ "comparator": ">",
+ "value": 0,
+ "palette": "custom_bg",
+ "custom_bg_color": "#f0e0ff"
+ }
+ ]
+ }
+ ],
+ "autoscale": true,
+ "precision": 2,
+ "timeseries_background": {
+ "type": "area"
+ }
+ },
+ "layout": {
+ "x": 0,
+ "y": 0,
+ "width": 4,
+ "height": 3
+ }
+ },
+ {
+ "id": 2606365243271366,
+ "definition": {
+ "title": "Live News Items",
+ "title_size": "16",
+ "title_align": "left",
+ "type": "query_value",
+ "requests": [
+ {
+ "formulas": [
+ {
+ "formula": "query1"
+ }
+ ],
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "cardinality",
+ "metric": "@data.item.metadata.ruleset_id"
+ },
+ "group_by": [],
+ "search": {
+ "query": "source:intercom @data.item.metadata.content_type:news_item @data.item.activity_type:ruleset_activation $AppId"
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "scalar",
+ "conditional_formats": [
+ {
+ "comparator": ">",
+ "value": 0,
+ "palette": "black_on_light_green",
+ "custom_bg_color": "#f1f0ff"
+ }
+ ]
+ }
+ ],
+ "autoscale": true,
+ "precision": 2,
+ "timeseries_background": {
+ "type": "area"
+ }
+ },
+ "layout": {
+ "x": 4,
+ "y": 0,
+ "width": 4,
+ "height": 3
+ }
+ },
+ {
+ "id": 1007087671380612,
+ "definition": {
+ "title": "Draft News Items",
+ "title_size": "16",
+ "title_align": "left",
+ "type": "query_value",
+ "requests": [
+ {
+ "formulas": [
+ {
+ "formula": "query1 - query2"
+ }
+ ],
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "cardinality",
+ "metric": "@data.item.metadata.ruleset_id"
+ },
+ "group_by": [],
+ "search": {
+ "query": "source:intercom @data.item.metadata.content_type:news_item $AppId"
+ },
+ "storage": "hot"
+ },
+ {
+ "data_source": "logs",
+ "name": "query2",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "cardinality",
+ "metric": "@data.item.metadata.ruleset_id"
+ },
+ "group_by": [],
+ "search": {
+ "query": "source:intercom @data.item.metadata.content_type:news_item @data.item.activity_type:ruleset_activation $AppId"
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "scalar",
+ "conditional_formats": [
+ {
+ "comparator": ">=",
+ "value": 0,
+ "palette": "black_on_light_yellow",
+ "custom_bg_color": "#f1f0ff"
+ }
+ ]
+ }
+ ],
+ "autoscale": true,
+ "precision": 2,
+ "timeseries_background": {
+ "type": "area"
+ }
+ },
+ "layout": {
+ "x": 8,
+ "y": 0,
+ "width": 4,
+ "height": 3
+ }
+ },
+ {
+ "id": 860732551273898,
+ "definition": {
+ "title": "Published News Item by Email",
+ "title_size": "16",
+ "title_align": "left",
+ "requests": [
+ {
+ "formulas": [
+ {
+ "formula": "query1"
+ }
+ ],
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "cardinality",
+ "metric": "@data.item.metadata.ruleset_id"
+ },
+ "group_by": [
+ {
+ "facet": "@data.item.performed_by.email",
+ "limit": 10,
+ "sort": {
+ "order": "desc",
+ "aggregation": "cardinality",
+ "metric": "@data.item.metadata.ruleset_id"
+ }
+ }
+ ],
+ "search": {
+ "query": "source:intercom @data.item.metadata.content_type:news_item $AppId"
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "scalar",
+ "sort": {
+ "count": 500,
+ "order_by": [
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+ "type": "formula",
+ "index": 0,
+ "order": "desc"
+ }
+ ]
+ },
+ "style": {
+ "palette": "datadog16"
+ }
+ }
+ ],
+ "type": "sunburst",
+ "legend": {
+ "type": "table"
+ }
+ },
+ "layout": {
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+ "y": 3,
+ "width": 12,
+ "height": 4
+ }
+ },
+ {
+ "id": 1307878171497668,
+ "definition": {
+ "title": "News Item by Location",
+ "title_size": "16",
+ "title_align": "left",
+ "type": "geomap",
+ "requests": [
+ {
+ "response_format": "scalar",
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "cardinality",
+ "metric": "@data.item.metadata.ruleset_id"
+ },
+ "group_by": [
+ {
+ "facet": "@network.client.geoip.country.iso_code",
+ "limit": 10,
+ "sort": {
+ "order": "desc",
+ "aggregation": "cardinality",
+ "metric": "@data.item.metadata.ruleset_id"
+ }
+ }
+ ],
+ "search": {
+ "query": "source:intercom @data.item.metadata.content_type:news_item $AppId"
+ },
+ "storage": "hot"
+ }
+ ],
+ "formulas": [
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+ "formula": "query1"
+ }
+ ],
+ "sort": {
+ "count": 10,
+ "order_by": [
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+ "index": 0,
+ "order": "desc"
+ }
+ ]
+ }
+ }
+ ],
+ "style": {
+ "palette": "hostmap_blues",
+ "palette_flip": false
+ },
+ "view": {
+ "focus": "WORLD"
+ }
+ },
+ "layout": {
+ "x": 0,
+ "y": 7,
+ "width": 12,
+ "height": 4
+ }
+ },
+ {
+ "id": 3940324333359674,
+ "definition": {
+ "title": "News Item Logs over Time",
+ "title_size": "16",
+ "title_align": "left",
+ "show_legend": true,
+ "legend_layout": "auto",
+ "legend_columns": [
+ "avg",
+ "min",
+ "max",
+ "value",
+ "sum"
+ ],
+ "type": "timeseries",
+ "requests": [
+ {
+ "formulas": [
+ {
+ "alias": "News Item",
+ "formula": "query1"
+ }
+ ],
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
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+ ],
+ "compute": {
+ "aggregation": "count"
+ },
+ "group_by": [],
+ "search": {
+ "query": "source:intercom @data.item.metadata.content_type:news_item $AppId"
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "timeseries",
+ "style": {
+ "palette": "dog_classic",
+ "order_by": "values",
+ "line_type": "solid",
+ "line_width": "normal"
+ },
+ "display_type": "line"
+ }
+ ]
+ },
+ "layout": {
+ "x": 0,
+ "y": 11,
+ "width": 12,
+ "height": 4
+ }
+ },
+ {
+ "id": 5369653893271258,
+ "definition": {
+ "title": "News Item Logs",
+ "title_size": "16",
+ "title_align": "left",
+ "requests": [
+ {
+ "response_format": "event_list",
+ "query": {
+ "data_source": "logs_stream",
+ "query_string": "source:intercom @data.item.metadata.content_type:news_item $AppId ",
+ "indexes": [],
+ "storage": "hot",
+ "sort": {
+ "order": "desc",
+ "column": "timestamp"
+ }
+ },
+ "columns": [
+ {
+ "field": "status_line",
+ "width": "auto"
+ },
+ {
+ "field": "timestamp",
+ "width": "auto"
+ },
+ {
+ "field": "content",
+ "width": "auto"
+ }
+ ]
+ }
+ ],
+ "type": "list_stream"
+ },
+ "layout": {
+ "x": 0,
+ "y": 15,
+ "width": 12,
+ "height": 4
+ }
+ }
+ ]
+ },
+ "layout": {
+ "x": 0,
+ "y": 3,
+ "width": 12,
+ "height": 20
+ }
+ },
+ {
+ "id": 8471934349083632,
+ "definition": {
+ "title": "News Item Interaction",
+ "background_color": "vivid_blue",
+ "show_title": true,
+ "type": "group",
+ "layout_type": "ordered",
+ "widgets": [
+ {
+ "id": 8975227590888264,
+ "definition": {
+ "title": "News Item Interaction by Role",
+ "title_size": "16",
+ "title_align": "left",
+ "requests": [
+ {
+ "formulas": [
+ {
+ "formula": "query1"
+ }
+ ],
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "cardinality",
+ "metric": "@usr.id"
+ },
+ "group_by": [
+ {
+ "facet": "@data.item.contact.role",
+ "limit": 10,
+ "sort": {
+ "order": "desc",
+ "aggregation": "cardinality",
+ "metric": "@usr.id"
+ }
+ }
+ ],
+ "search": {
+ "query": "source:intercom service:news_item $AppId"
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "scalar",
+ "sort": {
+ "count": 500,
+ "order_by": [
+ {
+ "type": "formula",
+ "index": 0,
+ "order": "desc"
+ }
+ ]
+ },
+ "style": {
+ "palette": "datadog16"
+ }
+ }
+ ],
+ "type": "sunburst",
+ "legend": {
+ "type": "table"
+ }
+ },
+ "layout": {
+ "x": 0,
+ "y": 0,
+ "width": 6,
+ "height": 4
+ }
+ },
+ {
+ "id": 7770402847859244,
+ "definition": {
+ "title": "News Item Interaction by Activity",
+ "title_size": "16",
+ "title_align": "left",
+ "requests": [
+ {
+ "formulas": [
+ {
+ "formula": "query1"
+ }
+ ],
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "count"
+ },
+ "group_by": [
+ {
+ "facet": "@data.item.content_stat.stat_type",
+ "limit": 10,
+ "sort": {
+ "order": "desc",
+ "aggregation": "count"
+ }
+ }
+ ],
+ "search": {
+ "query": "source:intercom service:news_item $AppId"
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "scalar",
+ "sort": {
+ "count": 500,
+ "order_by": [
+ {
+ "type": "formula",
+ "index": 0,
+ "order": "desc"
+ }
+ ]
+ },
+ "style": {
+ "palette": "datadog16"
+ }
+ }
+ ],
+ "type": "sunburst",
+ "legend": {
+ "type": "table"
+ }
+ },
+ "layout": {
+ "x": 6,
+ "y": 0,
+ "width": 6,
+ "height": 4
+ }
+ },
+ {
+ "id": 1780541513789538,
+ "definition": {
+ "title": "News Item Interactions",
+ "title_size": "16",
+ "title_align": "left",
+ "type": "query_table",
+ "requests": [
+ {
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "count"
+ },
+ "group_by": [
+ {
+ "facet": "@data.item.content_stat.content_title",
+ "limit": 250,
+ "sort": {
+ "order": "desc",
+ "aggregation": "count"
+ }
+ }
+ ],
+ "search": {
+ "query": "source:intercom service:news_item $AppId"
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "scalar",
+ "sort": {
+ "count": 250,
+ "order_by": [
+ {
+ "type": "formula",
+ "index": 0,
+ "order": "desc"
+ }
+ ]
+ },
+ "formulas": [
+ {
+ "alias": "Interactions",
+ "cell_display_mode": "bar",
+ "formula": "query1"
+ }
+ ]
+ }
+ ],
+ "has_search_bar": "auto"
+ },
+ "layout": {
+ "x": 0,
+ "y": 4,
+ "width": 6,
+ "height": 4
+ }
+ },
+ {
+ "id": 5870934611496592,
+ "definition": {
+ "title": "News Item Interaction by City",
+ "title_size": "16",
+ "title_align": "left",
+ "requests": [
+ {
+ "formulas": [
+ {
+ "formula": "query1"
+ }
+ ],
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "count"
+ },
+ "group_by": [
+ {
+ "facet": "@data.item.contact.location.city",
+ "limit": 10,
+ "sort": {
+ "order": "desc",
+ "aggregation": "count"
+ }
+ }
+ ],
+ "search": {
+ "query": "source:intercom service:news_item $AppId"
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "scalar",
+ "sort": {
+ "count": 500,
+ "order_by": [
+ {
+ "type": "formula",
+ "index": 0,
+ "order": "desc"
+ }
+ ]
+ },
+ "style": {
+ "palette": "datadog16"
+ }
+ }
+ ],
+ "type": "sunburst",
+ "legend": {
+ "type": "table"
+ }
+ },
+ "layout": {
+ "x": 6,
+ "y": 4,
+ "width": 6,
+ "height": 4
+ }
+ },
+ {
+ "id": 4166954436308394,
+ "definition": {
+ "title": "News Item Interactions Logs over Time",
+ "title_size": "16",
+ "title_align": "left",
+ "show_legend": true,
+ "legend_layout": "horizontal",
+ "legend_columns": [
+ "avg",
+ "min",
+ "max",
+ "value",
+ "sum"
+ ],
+ "type": "timeseries",
+ "requests": [
+ {
+ "formulas": [
+ {
+ "alias": "Interactions",
+ "formula": "query1"
+ }
+ ],
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "count"
+ },
+ "group_by": [],
+ "search": {
+ "query": "source:intercom service:news_item $AppId"
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "timeseries",
+ "style": {
+ "palette": "dog_classic",
+ "order_by": "values",
+ "line_type": "solid",
+ "line_width": "normal"
+ },
+ "display_type": "line"
+ }
+ ]
+ },
+ "layout": {
+ "x": 0,
+ "y": 8,
+ "width": 12,
+ "height": 4
+ }
+ }
+ ]
+ },
+ "layout": {
+ "x": 0,
+ "y": 23,
+ "width": 12,
+ "height": 13
+ }
+ },
+ {
+ "id": 3601831444471050,
+ "definition": {
+ "title": "News Item Interaction Logs",
+ "title_size": "16",
+ "title_align": "left",
+ "requests": [
+ {
+ "response_format": "event_list",
+ "query": {
+ "data_source": "logs_stream",
+ "query_string": "source:intercom service:news_item $AppId ",
+ "indexes": [],
+ "storage": "hot",
+ "sort": {
+ "order": "desc",
+ "column": "timestamp"
+ }
+ },
+ "columns": [
+ {
+ "field": "status_line",
+ "width": "auto"
+ },
+ {
+ "field": "timestamp",
+ "width": "auto"
+ },
+ {
+ "field": "content",
+ "width": "auto"
+ }
+ ]
+ }
+ ],
+ "type": "list_stream"
+ },
+ "layout": {
+ "x": 0,
+ "y": 0,
+ "width": 12,
+ "height": 4
+ }
+ }
+ ],
+ "template_variables": [
+ {
+ "name": "AppId",
+ "prefix": "@app_id",
+ "available_values": [],
+ "default": "*"
+ }
+ ],
+ "layout_type": "ordered",
+ "notify_list": [],
+ "reflow_type": "fixed"
+}
\ No newline at end of file
diff --git a/intercom/assets/dashboards/intercom_ticket.json b/intercom/assets/dashboards/intercom_ticket.json
new file mode 100644
index 0000000000000..10fbf8a4cbe2d
--- /dev/null
+++ b/intercom/assets/dashboards/intercom_ticket.json
@@ -0,0 +1,844 @@
+{
+ "title": "Intercom Ticket",
+ "description": "This dashboard provides a detailed overview of insights related to tickets, tracking total tickets and categorizing them by type and status. Additionally, it includes insights on Tickets by Teammate Assignee ID and Tickets by Team Assignee ID, detailed news item logs for thorough tracking and analysis.",
+ "widgets": [
+ {
+ "id": 884200066134640,
+ "definition": {
+ "type": "image",
+ "url": "https://cdn.bfldr.com/OLAMIFTW/at/8j935ttmptgxs72twq8zk36f/Intercom_Logo_Lockup_Black.png?auto=webp&format=png",
+ "url_dark_theme": "https://cdn.bfldr.com/OLAMIFTW/at/tc9zfv2f3gc6bc8n9qh47gf/Intercom_Logo_Lockup_White.png?auto=webp&format=png",
+ "sizing": "contain",
+ "has_background": false,
+ "has_border": false,
+ "vertical_align": "center",
+ "horizontal_align": "center"
+ },
+ "layout": {
+ "x": 0,
+ "y": 0,
+ "width": 5,
+ "height": 3
+ }
+ },
+ {
+ "id": 1695785703283444,
+ "definition": {
+ "type": "note",
+ "content": "**Overview**\n\nThis dashboard provides a detailed overview of insights related to tickets, tracking total tickets, shared tickets, and archived tickets, and categorizing them by type and state. Additionally, it includes insights on Tickets by Teammate Assignee ID and Tickets by Team Assignee ID.\n\nFor more information, see the [Intercom Integration Documentation](https://docs.datadoghq.com/integrations/intercom/).\n\n**Tips**\n- Use the timeframe selector in the upper-right corner of the dashboard to change the default timeframe.\n- Clone this dashboard to rearrange, modify, and add widgets and visualizations.",
+ "background_color": "white",
+ "font_size": "14",
+ "text_align": "left",
+ "vertical_align": "top",
+ "show_tick": false,
+ "tick_pos": "50%",
+ "tick_edge": "left",
+ "has_padding": true
+ },
+ "layout": {
+ "x": 5,
+ "y": 0,
+ "width": 7,
+ "height": 3
+ }
+ },
+ {
+ "id": 3732668766316452,
+ "definition": {
+ "title": "Total Tickets",
+ "title_size": "16",
+ "title_align": "left",
+ "type": "query_value",
+ "requests": [
+ {
+ "response_format": "scalar",
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "cardinality",
+ "metric": "@data.item.ticket_id"
+ },
+ "group_by": [],
+ "search": {
+ "query": "source:intercom service:ticket $AppId"
+ },
+ "storage": "hot"
+ }
+ ],
+ "conditional_formats": [
+ {
+ "comparator": ">",
+ "value": 0,
+ "palette": "custom_bg",
+ "custom_bg_color": "#f1f0ff"
+ }
+ ],
+ "formulas": [
+ {
+ "formula": "query1"
+ }
+ ]
+ }
+ ],
+ "autoscale": true,
+ "precision": 2,
+ "timeseries_background": {
+ "type": "area"
+ }
+ },
+ "layout": {
+ "x": 0,
+ "y": 3,
+ "width": 3,
+ "height": 3
+ }
+ },
+ {
+ "id": 5144174302820554,
+ "definition": {
+ "title": "Shared Tickets",
+ "title_size": "16",
+ "title_align": "left",
+ "type": "query_value",
+ "requests": [
+ {
+ "response_format": "scalar",
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
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+ ],
+ "compute": {
+ "aggregation": "cardinality",
+ "metric": "@data.item.ticket_id"
+ },
+ "group_by": [],
+ "search": {
+ "query": "source:intercom service:ticket @data.item.is_shared:true $AppId"
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+ "storage": "hot"
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+ ],
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+ "comparator": ">",
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+ "palette": "black_on_light_yellow",
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+ "y": 3,
+ "width": 3,
+ "height": 3
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+ "height": 5
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+ "metric": "@data.item.ticket_id"
+ },
+ "group_by": [],
+ "search": {
+ "query": "source:intercom service:ticket @data.item.ticket_type.is_internal:false $AppId"
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+ "storage": "hot"
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+ "precision": 2,
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+ "y": 6,
+ "width": 3,
+ "height": 2
+ }
+ },
+ {
+ "id": 5347522276972314,
+ "definition": {
+ "title": "Internal Tickets",
+ "title_size": "16",
+ "title_align": "left",
+ "type": "query_value",
+ "requests": [
+ {
+ "formulas": [
+ {
+ "formula": "query1"
+ }
+ ],
+ "queries": [
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+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
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+ ],
+ "compute": {
+ "aggregation": "cardinality",
+ "metric": "@data.item.ticket_id"
+ },
+ "group_by": [],
+ "search": {
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+ "y": 6,
+ "width": 3,
+ "height": 2
+ }
+ },
+ {
+ "id": 5686552018887696,
+ "definition": {
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+ "title_align": "left",
+ "requests": [
+ {
+ "formulas": [
+ {
+ "formula": "query1"
+ }
+ ],
+ "queries": [
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+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
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+ ],
+ "compute": {
+ "aggregation": "cardinality",
+ "metric": "@data.item.ticket_id"
+ },
+ "group_by": [
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+ "facet": "@data.item.category",
+ "limit": 10,
+ "sort": {
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+ "aggregation": "cardinality",
+ "metric": "@data.item.ticket_id"
+ }
+ }
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+ ],
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+ ]
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+ }
+ }
+ ],
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+ "type": "table"
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+ "y": 8,
+ "width": 6,
+ "height": 4
+ }
+ },
+ {
+ "id": 4793770661763816,
+ "definition": {
+ "title": "Ticket by State",
+ "title_size": "16",
+ "title_align": "left",
+ "requests": [
+ {
+ "formulas": [
+ {
+ "formula": "query1"
+ }
+ ],
+ "queries": [
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+ "data_source": "logs",
+ "name": "query1",
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+ ],
+ "compute": {
+ "aggregation": "cardinality",
+ "metric": "@data.item.ticket_id"
+ },
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+ "palette": "datadog16"
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+ "y": 8,
+ "width": 6,
+ "height": 4
+ }
+ },
+ {
+ "id": 3960146065435968,
+ "definition": {
+ "title": "Ticket by Teammate Assignee Id",
+ "title_size": "16",
+ "title_align": "left",
+ "type": "query_table",
+ "requests": [
+ {
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "cardinality",
+ "metric": "@data.item.ticket_id"
+ },
+ "group_by": [
+ {
+ "facet": "@usr.id",
+ "limit": 10,
+ "sort": {
+ "order": "desc",
+ "aggregation": "cardinality",
+ "metric": "@data.item.ticket_id"
+ }
+ }
+ ],
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+ "query": "source:intercom service:ticket $AppId"
+ },
+ "storage": "hot"
+ }
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+ "response_format": "scalar",
+ "text_formats": [
+ [
+ {
+ "match": {
+ "type": "is",
+ "value": "0"
+ },
+ "palette": "black_on_light_red",
+ "replace": {
+ "type": "all",
+ "with": "Unassigned"
+ }
+ }
+ ]
+ ],
+ "sort": {
+ "count": 10,
+ "order_by": [
+ {
+ "type": "formula",
+ "index": 0,
+ "order": "desc"
+ }
+ ]
+ },
+ "formulas": [
+ {
+ "cell_display_mode": "bar",
+ "alias": "count",
+ "formula": "query1"
+ }
+ ]
+ }
+ ],
+ "has_search_bar": "auto"
+ },
+ "layout": {
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+ "y": 12,
+ "width": 6,
+ "height": 4
+ }
+ },
+ {
+ "id": 1088341693647172,
+ "definition": {
+ "title": "Ticket by Team Assignee Id",
+ "title_size": "16",
+ "title_align": "left",
+ "type": "query_table",
+ "requests": [
+ {
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "cardinality",
+ "metric": "@data.item.ticket_id"
+ },
+ "group_by": [
+ {
+ "facet": "@data.item.team_assignee_id",
+ "limit": 10,
+ "sort": {
+ "order": "desc",
+ "aggregation": "cardinality",
+ "metric": "@data.item.ticket_id"
+ }
+ }
+ ],
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+ },
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+ "response_format": "scalar",
+ "text_formats": [
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+ "palette": "black_on_light_red"
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+ "order_by": [
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+ "index": 0,
+ "order": "desc"
+ }
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+ "cell_display_mode": "bar",
+ "alias": "count",
+ "formula": "query1"
+ }
+ ]
+ }
+ ],
+ "has_search_bar": "auto"
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+ "y": 12,
+ "width": 6,
+ "height": 4
+ }
+ },
+ {
+ "id": 772377947467084,
+ "definition": {
+ "title": "Ticket Summary",
+ "title_size": "16",
+ "title_align": "left",
+ "type": "query_table",
+ "requests": [
+ {
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
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+ ],
+ "compute": {
+ "aggregation": "cardinality",
+ "metric": "@data.item.ticket_id"
+ },
+ "group_by": [
+ {
+ "facet": "@data.item.ticket_id",
+ "limit": 10,
+ "sort": {
+ "order": "desc",
+ "aggregation": "cardinality",
+ "metric": "@data.item.ticket_id"
+ }
+ },
+ {
+ "facet": "@data.item.ticket_attributes._default_title_",
+ "limit": 10,
+ "sort": {
+ "order": "desc",
+ "aggregation": "cardinality",
+ "metric": "@data.item.ticket_id"
+ }
+ },
+ {
+ "facet": "@data.item.ticket_attributes._default_description_",
+ "limit": 10,
+ "sort": {
+ "order": "desc",
+ "aggregation": "cardinality",
+ "metric": "@data.item.ticket_id"
+ }
+ },
+ {
+ "facet": "@data.item.ticket_type.name",
+ "limit": 10,
+ "sort": {
+ "order": "desc",
+ "aggregation": "cardinality",
+ "metric": "@data.item.ticket_id"
+ }
+ }
+ ],
+ "search": {
+ "query": "source:intercom service:ticket $AppId"
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "scalar",
+ "sort": {
+ "count": 10000,
+ "order_by": [
+ {
+ "type": "formula",
+ "index": 0,
+ "order": "desc"
+ }
+ ]
+ },
+ "formulas": [
+ {
+ "cell_display_mode": "bar",
+ "alias": "count",
+ "formula": "query1"
+ }
+ ]
+ }
+ ],
+ "has_search_bar": "auto"
+ },
+ "layout": {
+ "x": 0,
+ "y": 16,
+ "width": 12,
+ "height": 4
+ }
+ },
+ {
+ "id": 7425989071032864,
+ "definition": {
+ "title": "Ticket Logs over Time",
+ "title_size": "16",
+ "title_align": "left",
+ "show_legend": true,
+ "legend_layout": "auto",
+ "legend_columns": [
+ "avg",
+ "min",
+ "max",
+ "value",
+ "sum"
+ ],
+ "type": "timeseries",
+ "requests": [
+ {
+ "formulas": [
+ {
+ "alias": "Tickets",
+ "formula": "query1"
+ }
+ ],
+ "queries": [
+ {
+ "data_source": "logs",
+ "name": "query1",
+ "indexes": [
+ "*"
+ ],
+ "compute": {
+ "aggregation": "count"
+ },
+ "group_by": [],
+ "search": {
+ "query": "source:intercom service:ticket $AppId"
+ },
+ "storage": "hot"
+ }
+ ],
+ "response_format": "timeseries",
+ "style": {
+ "palette": "dog_classic",
+ "order_by": "values",
+ "line_type": "solid",
+ "line_width": "normal"
+ },
+ "display_type": "line"
+ }
+ ]
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+ "layout": {
+ "x": 0,
+ "y": 20,
+ "width": 12,
+ "height": 4
+ }
+ },
+ {
+ "id": 1126880796734506,
+ "definition": {
+ "title": "Ticket Logs",
+ "title_size": "16",
+ "title_align": "left",
+ "requests": [
+ {
+ "response_format": "event_list",
+ "query": {
+ "data_source": "logs_stream",
+ "query_string": "source:intercom service:ticket $AppId ",
+ "indexes": [],
+ "storage": "hot",
+ "sort": {
+ "order": "desc",
+ "column": "timestamp"
+ }
+ },
+ "columns": [
+ {
+ "field": "status_line",
+ "width": "auto"
+ },
+ {
+ "field": "timestamp",
+ "width": "auto"
+ },
+ {
+ "field": "content",
+ "width": "auto"
+ }
+ ]
+ }
+ ],
+ "type": "list_stream"
+ },
+ "layout": {
+ "x": 0,
+ "y": 24,
+ "width": 12,
+ "height": 4
+ }
+ }
+ ],
+ "template_variables": [
+ {
+ "name": "AppId",
+ "prefix": "@app_id",
+ "available_values": [],
+ "default": "*"
+ }
+ ],
+ "layout_type": "ordered",
+ "notify_list": [],
+ "reflow_type": "fixed"
+}
\ No newline at end of file
diff --git a/intercom/assets/intercom_dark.svg b/intercom/assets/intercom_dark.svg
new file mode 100644
index 0000000000000..e82c3f753a029
--- /dev/null
+++ b/intercom/assets/intercom_dark.svg
@@ -0,0 +1,20 @@
+
+
\ No newline at end of file
diff --git a/intercom/assets/intercom_light.svg b/intercom/assets/intercom_light.svg
new file mode 100644
index 0000000000000..425b6b67b18aa
--- /dev/null
+++ b/intercom/assets/intercom_light.svg
@@ -0,0 +1,20 @@
+
+
\ No newline at end of file
diff --git a/intercom/assets/logs/intercom.yaml b/intercom/assets/logs/intercom.yaml
new file mode 100644
index 0000000000000..f987243032e7b
--- /dev/null
+++ b/intercom/assets/logs/intercom.yaml
@@ -0,0 +1,291 @@
+id: intercom
+metric_id: intercom
+backend_only: false
+facets:
+ - groups:
+ - User
+ name: User ID
+ path: usr.id
+ source: log
+ - groups:
+ - User
+ name: User Email
+ path: usr.email
+ source: log
+ - groups:
+ - User
+ name: User Name
+ path: usr.name
+ source: log
+ - groups:
+ - Geoip
+ name: City Name
+ path: network.client.geoip.city.name
+ source: log
+ - groups:
+ - Geoip
+ name: Continent Code
+ path: network.client.geoip.continent.code
+ source: log
+ - groups:
+ - Geoip
+ name: Continent Name
+ path: network.client.geoip.continent.name
+ source: log
+ - groups:
+ - Geoip
+ name: Country ISO Code
+ path: network.client.geoip.country.iso_code
+ source: log
+ - groups:
+ - Geoip
+ name: Country Name
+ path: network.client.geoip.country.name
+ source: log
+ - groups:
+ - Geoip
+ name: Subdivision ISO Code
+ path: network.client.geoip.subdivision.iso_code
+ source: log
+ - groups:
+ - Geoip
+ name: Subdivision Name
+ path: network.client.geoip.subdivision.name
+ source: log
+ - groups:
+ - Web Access
+ name: Client IP
+ path: network.client.ip
+ source: log
+pipeline:
+ type: pipeline
+ name: Intercom
+ enabled: true
+ filter:
+ query: "source:intercom"
+ processors:
+ - name: Lookup for `data.item.type` to `service`
+ enabled: true
+ source: data.item.type
+ target: service
+ lookupTable: |-
+ admin_activity_log_event, activity
+ event, data_event
+ conversation, conversation
+ content_stat.news_item, news_item
+ ticket, ticket
+ ticket_ticket_part, ticket
+ type: lookup-processor
+ - type: service-remapper
+ name: Define `service` as the official service of the log
+ enabled: true
+ sources:
+ - service
+ - type: pipeline
+ name: "Conversation"
+ enabled: true
+ filter:
+ query: "service:conversation"
+ processors:
+ - type: arithmetic-processor
+ name: Convert `data.item.updated_at` from second to millisecond EPOCH UNIX
+ format and map to `updated_at_ms`
+ enabled: true
+ expression: data.item.updated_at*1000
+ target: updated_at_ms
+ replaceMissing: false
+ - type: date-remapper
+ name: Define `updated_at_ms` as the official date of the log
+ enabled: true
+ sources:
+ - updated_at_ms
+ - type: attribute-remapper
+ name: Map `data.item.source.author.id` to `usr.id`
+ enabled: true
+ sources:
+ - data.item.source.author.id
+ sourceType: attribute
+ target: usr.id
+ targetType: attribute
+ preserveSource: true
+ overrideOnConflict: false
+ - type: attribute-remapper
+ name: Map `data.item.source.author.email` to `usr.email`
+ enabled: true
+ sources:
+ - data.item.source.author.email
+ sourceType: attribute
+ target: usr.email
+ targetType: attribute
+ preserveSource: true
+ overrideOnConflict: false
+ - type: attribute-remapper
+ name: Map `data.item.source.author.name` to `usr.name`
+ enabled: true
+ sources:
+ - data.item.source.author.name
+ sourceType: attribute
+ target: usr.name
+ targetType: attribute
+ preserveSource: true
+ overrideOnConflict: false
+ - type: attribute-remapper
+ name: Map `data.item.custom_attributes.Copilot used` to
+ `data.item.custom_attributes.copilot_used`
+ enabled: true
+ sources:
+ - data.item.custom_attributes.Copilot used
+ sourceType: attribute
+ target: data.item.custom_attributes.copilot_used
+ targetType: attribute
+ preserveSource: false
+ overrideOnConflict: false
+ - type: pipeline
+ name: News Item
+ enabled: true
+ filter:
+ query: "service:news_item"
+ processors:
+ - type: date-remapper
+ name: Define `data.item.contact.updated_at` as the official date of the log
+ enabled: true
+ sources:
+ - data.item.contact.updated_at
+ - type: attribute-remapper
+ name: Map `data.item.contact.id` to `usr.id`
+ enabled: true
+ sources:
+ - data.item.contact.id
+ sourceType: attribute
+ target: usr.id
+ targetType: attribute
+ preserveSource: true
+ overrideOnConflict: false
+ - type: pipeline
+ name: Data Event
+ enabled: true
+ filter:
+ query: "service:data_event"
+ processors:
+ - type: arithmetic-processor
+ name: Convert `data.item.created_at` from second to millisecond EPOCH UNIX
+ format and map to `created_at_ms`
+ enabled: true
+ expression: data.item.created_at*1000
+ target: created_at_ms
+ replaceMissing: false
+ - type: date-remapper
+ name: Define `created_at_ms` as the official date of the log
+ enabled: true
+ sources:
+ - created_at_ms
+ - type: attribute-remapper
+ name: Map `data.item.intercom_user_id` to `usr.id`
+ enabled: true
+ sources:
+ - data.item.intercom_user_id
+ sourceType: attribute
+ target: usr.id
+ targetType: attribute
+ preserveSource: true
+ overrideOnConflict: false
+ - type: attribute-remapper
+ name: Map `data.item.email` to `usr.email`
+ enabled: true
+ sources:
+ - data.item.email
+ sourceType: attribute
+ target: usr.email
+ targetType: attribute
+ preserveSource: true
+ overrideOnConflict: false
+ - type: pipeline
+ name: Activity
+ enabled: true
+ filter:
+ query: "service:activity"
+ processors:
+ - type: arithmetic-processor
+ name: Convert `data.item.created_at` from second to millisecond EPOCH UNIX
+ format and map to `created_at_ms`
+ enabled: true
+ expression: data.item.created_at*1000
+ target: created_at_ms
+ replaceMissing: false
+ - type: date-remapper
+ name: Define `created_at_ms` as the official date of the log
+ enabled: true
+ sources:
+ - created_at_ms
+ - type: attribute-remapper
+ name: Map `data.item.performed_by.id` to `usr.id`
+ enabled: true
+ sources:
+ - data.item.performed_by.id
+ sourceType: attribute
+ target: usr.id
+ targetType: attribute
+ preserveSource: true
+ overrideOnConflict: false
+ - type: attribute-remapper
+ name: Map `data.item.performed_by.email` to `usr.email`
+ enabled: true
+ sources:
+ - data.item.performed_by.email
+ sourceType: attribute
+ target: usr.email
+ targetType: attribute
+ preserveSource: true
+ overrideOnConflict: false
+ - type: attribute-remapper
+ name: Map `data.item.performed_by.ip` to `network.client.ip`
+ enabled: true
+ sources:
+ - data.item.performed_by.ip
+ sourceType: attribute
+ target: network.client.ip
+ targetType: attribute
+ preserveSource: true
+ overrideOnConflict: false
+ - type: geo-ip-parser
+ name: GeoIP Parser for `network.client.ip`
+ enabled: true
+ sources:
+ - network.client.ip
+ target: network.client.geoip
+ ip_processing_behavior: do-nothing
+ - type: pipeline
+ name: Ticket
+ enabled: true
+ filter:
+ query: "service:ticket"
+ processors:
+ - type: arithmetic-processor
+ name: Convert `data.item.ticket.updated_at` from second to millisecond EPOCH
+ UNIX format and map to `updated_at_ms`
+ enabled: true
+ expression: data.item.ticket.updated_at*1000
+ target: updated_at_ms
+ replaceMissing: false
+ - type: arithmetic-processor
+ name: Convert `data.item.updated_at` from second to millisecond EPOCH UNIX
+ format and map to `updated_at_ms`
+ enabled: true
+ expression: data.item.updated_at*1000
+ target: updated_at_ms
+ replaceMissing: false
+ - type: date-remapper
+ name: Define `updated_at_ms` as the official date of the log
+ enabled: true
+ sources:
+ - updated_at_ms
+ - type: attribute-remapper
+ name: Map `data.item.admin_assignee_id` to `usr.id`
+ enabled: true
+ sources:
+ - data.item.admin_assignee_id
+ sourceType: attribute
+ target: usr.id
+ targetType: attribute
+ preserveSource: true
+ overrideOnConflict: false
diff --git a/intercom/assets/logs/intercom_tests.yaml b/intercom/assets/logs/intercom_tests.yaml
new file mode 100644
index 0000000000000..169ffc32c3fd0
--- /dev/null
+++ b/intercom/assets/logs/intercom_tests.yaml
@@ -0,0 +1,2209 @@
+id: intercom
+tests:
+ - sample: |-
+ {
+ "data" : {
+ "item" : {
+ "read" : true,
+ "topics" : {
+ "total_count" : 0,
+ "type" : "topic.list"
+ },
+ "created_at" : 1726135184,
+ "conversation_parts" : {
+ "total_count" : 1,
+ "conversation_parts" : [ {
+ "updated_at" : 1726135185,
+ "redacted" : false,
+ "author" : {
+ "name" : "Fin",
+ "id" : "1234567",
+ "type" : "bot",
+ "email" : "operator+abcdefgh@intercom.io"
+ },
+ "created_at" : 1726135185,
+ "part_type" : "language_detection_details",
+ "id" : "123",
+ "notified_at" : 1726135185,
+ "type" : "conversation_part"
+ } ],
+ "type" : "conversation_part.list"
+ },
+ "waiting_since" : 1726135184,
+ "source" : {
+ "redacted" : false,
+ "subject" : "",
+ "author" : {
+ "id" : "a3f9de4278b2c016e5d4f309",
+ "type" : "lead",
+ "email" : ""
+ },
+ "id" : "1234567890",
+ "type" : "conversation",
+ "body" : "Hello
",
+ "delivered_as" : "customer_initiated",
+ "url" : "http://localhost:3001/"
+ },
+ "type" : "conversation",
+ "priority" : "not_priority",
+ "tags" : {
+ "type" : "tag.list"
+ },
+ "custom_attributes" : {
+ "Copilot used" : false
+ },
+ "teammates" : {
+ "type" : "admin.list"
+ },
+ "updated_at" : 1726135185,
+ "ai_agent_participated" : false,
+ "first_contact_reply" : {
+ "created_at" : 1726135184,
+ "type" : "conversation",
+ "url" : "http://localhost:3001/"
+ },
+ "id" : "73",
+ "state" : "open",
+ "linked_objects" : {
+ "total_count" : 0,
+ "has_more" : false,
+ "type" : "list"
+ },
+ "contacts" : {
+ "type" : "contact.list",
+ "contacts" : [ {
+ "external_id" : "7a8e4d1b-9c23-4f8d-91b2-e3c4d5678f90",
+ "id" : "a3f9de4278b2c016e5d4f309",
+ "type" : "contact"
+ } ]
+ },
+ "open" : true,
+ "statistics" : {
+ "last_contact_reply_at" : "2024-09-12T09:59:44.000Z",
+ "count_assignments" : 0,
+ "count_conversation_parts" : 2,
+ "first_contact_reply_at" : "2024-09-12T09:59:44.000Z",
+ "type" : "conversation_statistics",
+ "count_reopens" : 0
+ }
+ },
+ "type" : "notification_event_data"
+ },
+ "delivery_attempts" : 1,
+ "first_sent_at" : 1726135186,
+ "topic" : "conversation.user.created",
+ "created_at" : 1726135186,
+ "id" : "notif_7b3e81c1-6f92-4c8d-b345-9f5a2c1d8e12",
+ "type" : "notification_event",
+ "app_id" : "abcdefgh",
+ "delivered_at" : 0,
+ "delivery_status" : "pending"
+ }
+ service: "conversation"
+ result:
+ custom:
+ app_id: "abcdefgh"
+ created_at: 1726135186
+ data:
+ item:
+ ai_agent_participated: false
+ contacts:
+ contacts:
+ -
+ external_id: "7a8e4d1b-9c23-4f8d-91b2-e3c4d5678f90"
+ id: "a3f9de4278b2c016e5d4f309"
+ type: "contact"
+ type: "contact.list"
+ conversation_parts:
+ conversation_parts:
+ -
+ updated_at: 1726135185
+ redacted: false
+ author:
+ name: "Fin"
+ id: "1234567"
+ type: "bot"
+ email: "operator+abcdefgh@intercom.io"
+ created_at: 1726135185
+ part_type: "language_detection_details"
+ id: "123"
+ notified_at: 1726135185
+ type: "conversation_part"
+ total_count: 1
+ type: "conversation_part.list"
+ created_at: 1726135184
+ custom_attributes:
+ copilot_used: false
+ first_contact_reply:
+ created_at: 1726135184
+ type: "conversation"
+ url: "http://localhost:3001/"
+ id: "73"
+ linked_objects:
+ has_more: false
+ total_count: 0
+ type: "list"
+ open: true
+ priority: "not_priority"
+ read: true
+ source:
+ author:
+ email: ""
+ id: "a3f9de4278b2c016e5d4f309"
+ type: "lead"
+ body: "Hello
"
+ delivered_as: "customer_initiated"
+ id: "1234567890"
+ redacted: false
+ subject: ""
+ type: "conversation"
+ url: "http://localhost:3001/"
+ state: "open"
+ statistics:
+ count_assignments: 0
+ count_conversation_parts: 2
+ count_reopens: 0
+ first_contact_reply_at: "2024-09-12T09:59:44.000Z"
+ last_contact_reply_at: "2024-09-12T09:59:44.000Z"
+ type: "conversation_statistics"
+ tags:
+ type: "tag.list"
+ teammates:
+ type: "admin.list"
+ topics:
+ total_count: 0
+ type: "topic.list"
+ type: "conversation"
+ updated_at: 1726135185
+ waiting_since: 1726135184
+ type: "notification_event_data"
+ delivered_at: 0
+ delivery_attempts: 1
+ delivery_status: "pending"
+ first_sent_at: 1726135186
+ id: "notif_7b3e81c1-6f92-4c8d-b345-9f5a2c1d8e12"
+ service: "conversation"
+ topic: "conversation.user.created"
+ type: "notification_event"
+ updated_at_ms: 1.726135185E12
+ usr:
+ email: ""
+ id: "a3f9de4278b2c016e5d4f309"
+ message: |-
+ {
+ "data" : {
+ "item" : {
+ "read" : true,
+ "topics" : {
+ "total_count" : 0,
+ "type" : "topic.list"
+ },
+ "created_at" : 1726135184,
+ "conversation_parts" : {
+ "total_count" : 1,
+ "conversation_parts" : [ {
+ "updated_at" : 1726135185,
+ "redacted" : false,
+ "author" : {
+ "name" : "Fin",
+ "id" : "1234567",
+ "type" : "bot",
+ "email" : "operator+abcdefgh@intercom.io"
+ },
+ "created_at" : 1726135185,
+ "part_type" : "language_detection_details",
+ "id" : "123",
+ "notified_at" : 1726135185,
+ "type" : "conversation_part"
+ } ],
+ "type" : "conversation_part.list"
+ },
+ "waiting_since" : 1726135184,
+ "source" : {
+ "redacted" : false,
+ "subject" : "",
+ "author" : {
+ "id" : "a3f9de4278b2c016e5d4f309",
+ "type" : "lead",
+ "email" : ""
+ },
+ "id" : "1234567890",
+ "type" : "conversation",
+ "body" : "Hello
",
+ "delivered_as" : "customer_initiated",
+ "url" : "http://localhost:3001/"
+ },
+ "type" : "conversation",
+ "priority" : "not_priority",
+ "tags" : {
+ "type" : "tag.list"
+ },
+ "custom_attributes" : {
+ "Copilot used" : false
+ },
+ "teammates" : {
+ "type" : "admin.list"
+ },
+ "updated_at" : 1726135185,
+ "ai_agent_participated" : false,
+ "first_contact_reply" : {
+ "created_at" : 1726135184,
+ "type" : "conversation",
+ "url" : "http://localhost:3001/"
+ },
+ "id" : "73",
+ "state" : "open",
+ "linked_objects" : {
+ "total_count" : 0,
+ "has_more" : false,
+ "type" : "list"
+ },
+ "contacts" : {
+ "type" : "contact.list",
+ "contacts" : [ {
+ "external_id" : "7a8e4d1b-9c23-4f8d-91b2-e3c4d5678f90",
+ "id" : "a3f9de4278b2c016e5d4f309",
+ "type" : "contact"
+ } ]
+ },
+ "open" : true,
+ "statistics" : {
+ "last_contact_reply_at" : "2024-09-12T09:59:44.000Z",
+ "count_assignments" : 0,
+ "count_conversation_parts" : 2,
+ "first_contact_reply_at" : "2024-09-12T09:59:44.000Z",
+ "type" : "conversation_statistics",
+ "count_reopens" : 0
+ }
+ },
+ "type" : "notification_event_data"
+ },
+ "delivery_attempts" : 1,
+ "first_sent_at" : 1726135186,
+ "topic" : "conversation.user.created",
+ "created_at" : 1726135186,
+ "id" : "notif_7b3e81c1-6f92-4c8d-b345-9f5a2c1d8e12",
+ "type" : "notification_event",
+ "app_id" : "abcdefgh",
+ "delivered_at" : 0,
+ "delivery_status" : "pending"
+ }
+ service: "conversation"
+ tags:
+ - "source:LOGS_SOURCE"
+ timestamp: 1726135185000
+ - sample: >-
+ {
+ "data" : {
+ "item" : {
+ "metadata" : {
+ "update_by_name" : "ABC",
+ "auto_changed" : false,
+ "reassign_conversations" : false,
+ "away_mode" : false,
+ "source" : "admin update from web - Admin id: 1234567",
+ "update_by" : 1234567
+ },
+ "performed_by" : {
+ "ip" : "185.64.148.0",
+ "id" : "1234567",
+ "type" : "admin",
+ "email" : "abc@xyz.com"
+ },
+ "activity_type" : "admin_away_mode_change",
+ "created_at" : 1726135744,
+ "activity_description" : "ABC turned their away mode off and did not reassign their conversations.",
+ "id" : "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
+ "type" : "admin_activity_log_event"
+ },
+ "type" : "notification_event_data"
+ },
+ "delivery_attempts" : 1,
+ "first_sent_at" : 1726135744,
+ "topic" : "admin.activity_log_event.created",
+ "created_at" : 1726135744,
+ "threat_intel" : {
+ "indicators_matched" : [ "IP" ],
+ "results" : [ {
+ "indicator" : "185.64.148.0",
+ "additional_data" : {
+ "tunnels" : [ {
+ "anonymous" : false,
+ "type" : "PROXY",
+ "operator" : "XYZ_PROXY"
+ } ],
+ "as" : {
+ "number" : 55256,
+ "organization" : "XYZ Inc"
+ },
+ "risks" : [ "CALLBACK_PROXY" ],
+ "infrastructure" : "DATACENTER",
+ "organization" : "XYZ Inc.",
+ "client" : {
+ "types" : [ "MOBILE", "DESKTOP" ],
+ "count" : 4,
+ "concentration" : {
+ "country" : "IN",
+ "density" : 1,
+ "city" : "Gurgaon",
+ "geohash" : "ttnccg",
+ "state" : "Haryana",
+ "skew" : 28
+ },
+ "proxies" : [ "LUMINATI_PROXY" ],
+ "countries" : 1
+ },
+ "location" : {
+ "country" : "IN",
+ "city" : "Delhi",
+ "state" : "National Capital Territory of Delhi"
+ }
+ },
+ "source" : {
+ "name" : "spur",
+ "url" : "https://spur.us"
+ },
+ "type" : "IP",
+ "category" : "corp_vpn",
+ "intention" : "benign"
+ } ]
+ },
+ "id" : "notif_3a7c4d12-56e7-4b8d-9f4c-d8e6f1234567",
+ "type" : "notification_event",
+ "app_id" : "abcdefgh",
+ "delivered_at" : 0,
+ "delivery_status" : "pending",
+ "network" : {
+ "ip" : {
+ "attributes" : [ {
+ "ip" : "185.64.148.0",
+ "source" : [ "@data.item.performed_by.ip" ]
+ } ],
+ "list" : [ "185.64.148.0" ]
+ }
+ }
+ }
+ service: "activity"
+ result:
+ custom:
+ app_id: "abcdefgh"
+ created_at: 1726135744
+ created_at_ms: 1.726135744E12
+ data:
+ item:
+ activity_description: "ABC turned their away mode off and did not reassign their conversations."
+ activity_type: "admin_away_mode_change"
+ created_at: 1726135744
+ id: "a1b2c3d4-e5f6-7890-abcd-ef1234567890"
+ metadata:
+ auto_changed: false
+ away_mode: false
+ reassign_conversations: false
+ source: "admin update from web - Admin id: 1234567"
+ update_by: 1234567
+ update_by_name: "ABC"
+ performed_by:
+ email: "abc@xyz.com"
+ id: "1234567"
+ ip: "185.64.148.0"
+ type: "admin"
+ type: "admin_activity_log_event"
+ type: "notification_event_data"
+ delivered_at: 0
+ delivery_attempts: 1
+ delivery_status: "pending"
+ first_sent_at: 1726135744
+ id: "notif_3a7c4d12-56e7-4b8d-9f4c-d8e6f1234567"
+ network:
+ client:
+ geoip:
+ city:
+ name: "Paris"
+ continent:
+ code: "EU"
+ name: "Europe"
+ country:
+ iso_code: "FR"
+ name: "France"
+ ipAddress: "185.64.148.0"
+ location:
+ latitude: 48.90654
+ longitude: 2.33339
+ subdivision:
+ iso_code: "FR-IDF"
+ name: "Île-de-France"
+ timezone: "Europe/Paris"
+ ip: "185.64.148.0"
+ ip:
+ attributes:
+ -
+ ip: "185.64.148.0"
+ source:
+ - "@data.item.performed_by.ip"
+ list:
+ - "185.64.148.0"
+ service: "activity"
+ threat_intel:
+ indicators_matched:
+ - "IP"
+ results:
+ -
+ indicator: "185.64.148.0"
+ additional_data:
+ tunnels:
+ -
+ anonymous: false
+ type: "PROXY"
+ operator: "XYZ_PROXY"
+ as:
+ number: 55256
+ organization: "XYZ Inc"
+ risks:
+ - "CALLBACK_PROXY"
+ infrastructure: "DATACENTER"
+ organization: "XYZ Inc."
+ client:
+ types:
+ - "MOBILE"
+ - "DESKTOP"
+ count: 4
+ concentration:
+ country: "IN"
+ density: 1
+ city: "Gurgaon"
+ geohash: "ttnccg"
+ state: "Haryana"
+ skew: 28
+ proxies:
+ - "LUMINATI_PROXY"
+ countries: 1
+ location:
+ country: "IN"
+ city: "Delhi"
+ state: "National Capital Territory of Delhi"
+ source:
+ name: "spur"
+ url: "https://spur.us"
+ type: "IP"
+ category: "corp_vpn"
+ intention: "benign"
+ topic: "admin.activity_log_event.created"
+ type: "notification_event"
+ usr:
+ email: "abc@xyz.com"
+ id: "1234567"
+ message: |-
+ {
+ "data" : {
+ "item" : {
+ "metadata" : {
+ "update_by_name" : "ABC",
+ "auto_changed" : false,
+ "reassign_conversations" : false,
+ "away_mode" : false,
+ "source" : "admin update from web - Admin id: 1234567",
+ "update_by" : 1234567
+ },
+ "performed_by" : {
+ "ip" : "185.64.148.0",
+ "id" : "1234567",
+ "type" : "admin",
+ "email" : "abc@xyz.com"
+ },
+ "activity_type" : "admin_away_mode_change",
+ "created_at" : 1726135744,
+ "activity_description" : "ABC turned their away mode off and did not reassign their conversations.",
+ "id" : "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
+ "type" : "admin_activity_log_event"
+ },
+ "type" : "notification_event_data"
+ },
+ "delivery_attempts" : 1,
+ "first_sent_at" : 1726135744,
+ "topic" : "admin.activity_log_event.created",
+ "created_at" : 1726135744,
+ "threat_intel" : {
+ "indicators_matched" : [ "IP" ],
+ "results" : [ {
+ "indicator" : "185.64.148.0",
+ "additional_data" : {
+ "tunnels" : [ {
+ "anonymous" : false,
+ "type" : "PROXY",
+ "operator" : "XYZ_PROXY"
+ } ],
+ "as" : {
+ "number" : 55256,
+ "organization" : "XYZ Inc"
+ },
+ "risks" : [ "CALLBACK_PROXY" ],
+ "infrastructure" : "DATACENTER",
+ "organization" : "XYZ Inc.",
+ "client" : {
+ "types" : [ "MOBILE", "DESKTOP" ],
+ "count" : 4,
+ "concentration" : {
+ "country" : "IN",
+ "density" : 1,
+ "city" : "Gurgaon",
+ "geohash" : "ttnccg",
+ "state" : "Haryana",
+ "skew" : 28
+ },
+ "proxies" : [ "LUMINATI_PROXY" ],
+ "countries" : 1
+ },
+ "location" : {
+ "country" : "IN",
+ "city" : "Delhi",
+ "state" : "National Capital Territory of Delhi"
+ }
+ },
+ "source" : {
+ "name" : "spur",
+ "url" : "https://spur.us"
+ },
+ "type" : "IP",
+ "category" : "corp_vpn",
+ "intention" : "benign"
+ } ]
+ },
+ "id" : "notif_3a7c4d12-56e7-4b8d-9f4c-d8e6f1234567",
+ "type" : "notification_event",
+ "app_id" : "abcdefgh",
+ "delivered_at" : 0,
+ "delivery_status" : "pending",
+ "network" : {
+ "ip" : {
+ "attributes" : [ {
+ "ip" : "185.64.148.0",
+ "source" : [ "@data.item.performed_by.ip" ]
+ } ],
+ "list" : [ "185.64.148.0" ]
+ }
+ }
+ }
+ service: "activity"
+ tags:
+ - "source:LOGS_SOURCE"
+ timestamp: 1726135744000
+ - sample: >-
+ {
+ "data" : {
+ "item" : {
+ "contact" : {
+ "role" : "lead",
+ "notes" : {
+ "total_count" : 0,
+ "has_more" : false,
+ "type" : "list",
+ "url" : "/contacts/a3f9de4278b2c016e5d4f309/notes"
+ },
+ "created_at" : "2024-09-12T09:59:31.936+00:00",
+ "external_id" : "7a8e4d1b-9c23-4f8d-91b2-e3c4d5678f90",
+ "type" : "contact",
+ "workspace_id" : "abcdefgh",
+ "companies" : {
+ "total_count" : 0,
+ "has_more" : false,
+ "type" : "list",
+ "url" : "/contacts/a3f9de4278b2c016e5d4f309/companies"
+ },
+ "unsubscribed_from_emails" : false,
+ "updated_at" : "2024-09-12T09:59:51.852+00:00",
+ "last_replied_at" : "2024-09-12T09:59:44.000+00:00",
+ "browser" : "chrome",
+ "id" : "a3f9de4278b2c016e5d4f309",
+ "browser_version" : "128.0.0.0",
+ "browser_language" : "en",
+ "email" : "",
+ "opted_out_subscription_types" : {
+ "total_count" : 0,
+ "has_more" : false,
+ "type" : "list",
+ "url" : "/contacts/a3f9de4278b2c016e5d4f309/subscriptions"
+ },
+ "has_hard_bounced" : false,
+ "os" : "Windows 10",
+ "unsubscribed_from_sms" : false,
+ "last_contacted_at" : "2024-09-12T09:59:50.000+00:00",
+ "avatar" : "https://static.intercomassets.com/app/pseudonym_avatars_2019/yellow-windmill.png",
+ "tags" : {
+ "total_count" : 0,
+ "has_more" : false,
+ "type" : "list",
+ "url" : "/contacts/a3f9de4278b2c016e5d4f309/tags"
+ },
+ "sms_consent" : false,
+ "social_profiles" : {
+ "type" : "list"
+ },
+ "marked_email_as_spam" : false,
+ "location" : {
+ "country" : "India",
+ "country_code" : "IND",
+ "city" : "Delhi",
+ "continent_code" : "AS",
+ "type" : "location",
+ "region" : "National Capital Territory of Delhi"
+ },
+ "last_seen_at" : "2024-09-12T09:59:43.853+00:00",
+ "opted_in_subscription_types" : {
+ "total_count" : 0,
+ "has_more" : false,
+ "type" : "list",
+ "url" : "/contacts/a3f9de4278b2c016e5d4f309/subscriptions"
+ }
+ },
+ "created_at" : "2024-09-12T10:11:27.000Z",
+ "type" : "content_stat.news_item",
+ "content_stat" : {
+ "content_title" : "Demo",
+ "stat_type" : "reaction",
+ "content_type" : "news_item",
+ "content_id" : 12345,
+ "ruleset_id" : 12345678,
+ "ruleset_version_id" : -1,
+ "receipt_id" : 70,
+ "id" : 123456789,
+ "tags" : {
+ "total_count" : 0,
+ "has_more" : false,
+ "type" : "list"
+ }
+ }
+ },
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"
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+ service: "ticket"
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+ "id" : "5181692",
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+ } ],
+ "type" : "list"
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+ "name" : "Demo ticket type",
+ "icon" : "📈",
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+ "created_at" : 1726469971,
+ "id" : "5",
+ "type" : "ticket_type",
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"
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"
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"
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"
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+ category: "Customer"
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+ description: ""
+ icon: "📈"
+ id: "5"
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+ name: "Demo ticket type"
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+ id: "147"
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+ {
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+ "id" : "5181692",
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+ "order" : 1
+ } ],
+ "type" : "list"
+ },
+ "name" : "Demo ticket type",
+ "icon" : "📈",
+ "description" : "",
+ "created_at" : 1726469971,
+ "id" : "5",
+ "type" : "ticket_type",
+ "category" : "Customer"
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+ "part_type" : "channel_and_reply_time_expectation",
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+ "body" : "Crest will be back tomorrow.
"
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+ "created_at" : 1726488977,
+ "part_type" : "comment",
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"
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+ "updated_at" : 1726488984,
+ "redacted" : false,
+ "author" : {
+ "name" : "ABC",
+ "id" : "772908",
+ "type" : "admin",
+ "email" : "abc@xyz.com"
+ },
+ "created_at" : 1726488984,
+ "part_type" : "ticket_state_updated_by_admin",
+ "id" : "146",
+ "type" : "ticket_part"
+ }, {
+ "updated_at" : 1726488990,
+ "redacted" : false,
+ "author" : {
+ "name" : "ABC",
+ "id" : "774208",
+ "type" : "admin",
+ "email" : "abc@xyz.com"
+ },
+ "created_at" : 1726488990,
+ "part_type" : "assignment",
+ "id" : "147",
+ "type" : "ticket_part",
+ "assigned_to" : {
+ "id" : "774208",
+ "type" : "admin"
+ }
+ } ],
+ "total_count" : 6,
+ "type" : "ticket_part.list"
+ },
+ "created_at" : 1726488972,
+ "type" : "ticket",
+ "ticket_id" : "20",
+ "ticket_state_external_label" : "Submitted",
+ "admin_assignee_id" : "774208",
+ "team_assignee_id" : "0",
+ "updated_at" : 1726488990,
+ "is_shared" : true,
+ "ticket_state_internal_label" : "Submitted",
+ "id" : "21",
+ "linked_objects" : {
+ "total_count" : 0,
+ "has_more" : false,
+ "type" : "list"
+ },
+ "category" : "Customer",
+ "contacts" : {
+ "type" : "contact.list",
+ "contacts" : [ {
+ "external_id" : "b601551-5c33-4ab3-ab1a-3ab383596b13",
+ "id" : "66e82187d198b34128a84ac",
+ "type" : "contact"
+ } ]
+ },
+ "open" : true
+ },
+ "type" : "ticket_ticket_part",
+ "ticket_part" : {
+ "updated_at" : 1726488990,
+ "redacted" : false,
+ "author" : {
+ "name" : "ABC",
+ "id" : "774208",
+ "type" : "admin",
+ "email" : "abc@xyz.com"
+ },
+ "created_at" : 1726488990,
+ "part_type" : "assignment",
+ "id" : "147",
+ "type" : "ticket_part",
+ "assigned_to" : {
+ "id" : "772908",
+ "type" : "admin"
+ }
+ }
+ },
+ "type" : "notification_event_data"
+ },
+ "delivery_attempts" : 1,
+ "service" : "ticket",
+ "first_sent_at" : 1726488992,
+ "topic" : "ticket.admin.assigned",
+ "created_at" : 1726488992,
+ "id" : "notif_6d5cdb7-2613-4dfc-8afb-646d0d79ab72",
+ "updated_at_ms" : 1726488990000,
+ "type" : "notification_event",
+ "app_id" : "fq6rl0h",
+ "delivered_at" : 0,
+ "delivery_status" : "pending"
+ }
+ service: "ticket"
+ tags:
+ - "source:LOGS_SOURCE"
+ timestamp: 1726488990000
\ No newline at end of file
diff --git a/intercom/assets/monitors/large_number_of_low_rated_conversations.json b/intercom/assets/monitors/large_number_of_low_rated_conversations.json
new file mode 100644
index 0000000000000..3f96def7b83dd
--- /dev/null
+++ b/intercom/assets/monitors/large_number_of_low_rated_conversations.json
@@ -0,0 +1,36 @@
+{
+ "version": 2,
+ "created_at": "2024-09-18",
+ "last_updated_at": "2024-09-18",
+ "title": "Large Number of Low Rated Conversations",
+ "description": "This monitor tracks and alerts when a large number of conversations receive low ratings.",
+ "definition": {
+ "id": 153714191,
+ "name": "Large Number of Low Rated Conversations",
+ "type": "log alert",
+ "query": "logs(\"source:intercom service:conversation @data.item.conversation_rating.rating:1\").index(\"*\").rollup(\"cardinality\", \"@data.item.source.id\").last(\"1d\") >= 5",
+ "message": "{{#is_alert}}\nA significant number of Intercom conversations have received low ratings. The total number of conversations given a one-star rating is {{value}}.\nPlease take the necessary steps to manage your Intercom account accordingly.\n{{/is_alert}}",
+ "tags": [
+ "source:intercom",
+ "service:conversation"
+ ],
+ "options": {
+ "thresholds": {
+ "critical": 5
+ },
+ "enable_logs_sample": false,
+ "notify_audit": false,
+ "on_missing_data": "default",
+ "include_tags": true,
+ "groupby_simple_monitor": false,
+ "silenced": {}
+ },
+ "priority": null,
+ "restriction_policy": {
+ "bindings": []
+ }
+ },
+ "tags": [
+ "integration:intercom"
+ ]
+}
\ No newline at end of file
diff --git a/intercom/assets/service_checks.json b/intercom/assets/service_checks.json
new file mode 100644
index 0000000000000..fe51488c7066f
--- /dev/null
+++ b/intercom/assets/service_checks.json
@@ -0,0 +1 @@
+[]
diff --git a/intercom/images/intercom_activity.png b/intercom/images/intercom_activity.png
new file mode 100644
index 0000000000000..ced43dd8d50be
Binary files /dev/null and b/intercom/images/intercom_activity.png differ
diff --git a/intercom/images/intercom_conversation_1.png b/intercom/images/intercom_conversation_1.png
new file mode 100644
index 0000000000000..79165bbfa886e
Binary files /dev/null and b/intercom/images/intercom_conversation_1.png differ
diff --git a/intercom/images/intercom_conversation_2.png b/intercom/images/intercom_conversation_2.png
new file mode 100644
index 0000000000000..4eedc2c4555a0
Binary files /dev/null and b/intercom/images/intercom_conversation_2.png differ
diff --git a/intercom/images/intercom_data_event.png b/intercom/images/intercom_data_event.png
new file mode 100644
index 0000000000000..38bfae4683ad9
Binary files /dev/null and b/intercom/images/intercom_data_event.png differ
diff --git a/intercom/images/intercom_news_item.png b/intercom/images/intercom_news_item.png
new file mode 100644
index 0000000000000..876f902271789
Binary files /dev/null and b/intercom/images/intercom_news_item.png differ
diff --git a/intercom/images/intercom_ticket.png b/intercom/images/intercom_ticket.png
new file mode 100644
index 0000000000000..2d9945393f47c
Binary files /dev/null and b/intercom/images/intercom_ticket.png differ
diff --git a/intercom/manifest.json b/intercom/manifest.json
new file mode 100644
index 0000000000000..1cc5d7e40f439
--- /dev/null
+++ b/intercom/manifest.json
@@ -0,0 +1,84 @@
+{
+ "manifest_version": "2.0.0",
+ "app_uuid": "cacc2ad1-f88b-4306-af8e-90c76e0478a0",
+ "app_id": "intercom",
+ "display_on_public_website": false,
+ "tile": {
+ "overview": "README.md#Overview",
+ "configuration": "README.md#Setup",
+ "support": "README.md#Support",
+ "changelog": "CHANGELOG.md",
+ "description": "Gain insights into Intercom Admin activities, Data Events, Conversations, News Items, and Ticket data.",
+ "title": "Intercom",
+ "media": [
+ {
+ "media_type": "image",
+ "caption": "Intercom Activity",
+ "image_url": "images/intercom_activity.png"
+ },
+ {
+ "media_type": "image",
+ "caption": "Intercom Data Event",
+ "image_url": "images/intercom_data_event.png"
+ },
+ {
+ "media_type": "image",
+ "caption": "Intercom Conversation",
+ "image_url": "images/intercom_conversation_1.png"
+ },
+ {
+ "media_type": "image",
+ "caption": "Intercom Conversation",
+ "image_url": "images/intercom_conversation_2.png"
+ },
+ {
+ "media_type": "image",
+ "caption": "Intercom News Item",
+ "image_url": "images/intercom_news_item.png"
+ },
+ {
+ "media_type": "image",
+ "caption": "Intercom Ticket",
+ "image_url": "images/intercom_ticket.png"
+ }
+ ],
+ "classifier_tags": [
+ "Category::Log Collection",
+ "Category::Collaboration",
+ "Submitted Data Type::Logs",
+ "Offering::Integration"
+ ]
+ },
+ "assets": {
+ "integration": {
+ "auto_install": false,
+ "source_type_id": 26100804,
+ "source_type_name": "Intercom",
+ "events": {
+ "creates_events": false
+ },
+ "service_checks": {
+ "metadata_path": "assets/service_checks.json"
+ }
+ },
+ "dashboards": {
+ "Intercom Conversation": "assets/dashboards/intercom_conversation.json",
+ "Intercom News Item": "assets/dashboards/intercom_news_item.json",
+ "Intercom Activity": "assets/dashboards/intercom_activity.json",
+ "Intercom Data Event": "assets/dashboards/intercom_data_event.json",
+ "Intercom Ticket": "assets/dashboards/intercom_ticket.json"
+ },
+ "monitors": {
+ "Large Number of Low Rated Conversations": "assets/monitors/large_number_of_low_rated_conversations.json"
+ },
+ "logs": {
+ "source": "intercom"
+ }
+ },
+ "author": {
+ "support_email": "help@datadoghq.com",
+ "name": "Datadog",
+ "homepage": "https://www.datadoghq.com",
+ "sales_email": "info@datadoghq.com"
+ }
+}